Gresham Toyota

Brandon was courteous. He did a great job calling me back and he went above and beyond. I texted him back in the evening when he was off work and he didn’t have to text me He did a great job calling me back and he went above and beyond. I texted him back in the evening when he was off work and he didn’t have to text me but he did and I appreciate it. He was working off. The clock made me feel like I was a loyal customer, and I meant something to him Earn my return business. More

I was disappointed with how scheduling seems to work now and how it was explained. I had a “appointment” at 8 am on my new Camry for its first service, topping fluids and rotating tires. This was completed and how it was explained. I had a “appointment” at 8 am on my new Camry for its first service, topping fluids and rotating tires. This was completed by 10:20am, 2 hours and 20 minutes later. I asked why it had taken this long and was told there were people ahead of me and my appointment did not mean anything other then that was when you would check the vehicle in. The “customer service” person said we are like DMV that way. If you’re likening yourself to DMV as an example of your customer service skills you should be revaluing and changing everything. More

Senior service advisor Dan Lee is the best! He always gets me in quickly and makes sure things are done right and in a timely manner. The technicians rock! Always accurate on diagnosis and ex He always gets me in quickly and makes sure things are done right and in a timely manner. The technicians rock! Always accurate on diagnosis and excellent with repairs. I’ve recommended Gresham Toyota in the past and will in the future. More

Dan Kim gives exceptional service every time. From the moment I arrive to showing me where my truck is parked after completion. He gives honest feedback on what service is needed - he is trustwo From the moment I arrive to showing me where my truck is parked after completion. He gives honest feedback on what service is needed - he is trustworthy.and professional. More

Exceptional service provided by Brandon B. He was communicative throughout the process and was attentive to all my requests. Will definitely recommend this dealership for future service needs. He was communicative throughout the process and was attentive to all my requests. Will definitely recommend this dealership for future service needs. More

Quick appointment everything worked well the advisor Giovan was great and very nice during the visit Giovan was great and very nice during the visit More

Quick and efficient service. Kept me informed by text along the way. Dan was very helpful Kept me informed by text along the way. Dan was very helpful More

Excellent accountability! Appreciate that from Brandon, he kept me informed through videos and communication thoughout the process!! Appreciate that from Brandon, he kept me informed through videos and communication thoughout the process!! More

Took my 4runner i for its 10,000 mi oil change and to get my tires rotated. The guy that checked me in, very nice and professional. However, I made it very clear I did not want my truck pulled out and park my tires rotated. The guy that checked me in, very nice and professional. However, I made it very clear I did not want my truck pulled out and parked. After waiting a long hour and 45 mins.i decided to check the status of my truck.( I'm a very tidy person and take really good care of my things) As they lowered my truck down and shut the hood. I watched a guy covered in grease, roll down all my windows. Resting his forearm on my door. He went to pull my truck out, gased it, not realizing it was neutral instead of drive. Then slammed it into drive. I about lost it! As he's driving my truck around the lot! I caught up to him, and asked him to please get out of my truck. He informed me he was parking! I told him no and please get out! He insisted parking. I said to him, pull my truck right here into a spot and get out. He proceeded to park my truck, and shoved it in park before coming to a complete stop! What the xxxx! This is my truck, I bought it brand new with 2 mi on it! I feel so disrespected, when I'm suppose to trust you with my vehicle? Not to mention the guy moved my seat, left his gross arm print on my door! Ugh! Ended up being a 2hr day for an oil change! Maybe don't schedule so many appointments for one day! More