Gresham Subaru

My car received a recall and basic maintenance. It was a busy day being end of month. The Service Advisor, Grant, was friendly, informative, and kept me informed of progress. Grant even went the e It was a busy day being end of month. The Service Advisor, Grant, was friendly, informative, and kept me informed of progress. Grant even went the extra mile to bring my car into the bay so I wouldn’t need to go out in the rain when I was leaving. I had to laugh and told him it was not necessary, but I appreciated the thoughtfulness. Kudos to Grant. #itsthelittlethings More

I was able to make a same day appt which I loved. Everyone was friendly and explained what the situation was with my car. Everyone was friendly and explained what the situation was with my car. More

Very good service. Prompt, knowledgeable. We've been going to this dealership since we bought car 9 years ago. Prompt, knowledgeable. We've been going to this dealership since we bought car 9 years ago. More

Conscientious and through in their work. Always courteous and willing to discuss what is and is not needed. No pressure Always courteous and willing to discuss what is and is not needed. No pressure More

Timely courteous,excellent service. Grant kept me informed and was available on return to answer any question Grant kept me informed and was available on return to answer any question More

Questionable customer service. First words from saleman's mouth were lies up front. We asked about particulars on a vehicle and it wasn't, "oh, I'm not sure" it was straight oppos First words from saleman's mouth were lies up front. We asked about particulars on a vehicle and it wasn't, "oh, I'm not sure" it was straight opposite of what was on carfax history. Upon request for full inspection before purchase, it was declined. A one yr old pre-owned vehicle that had an extensive service history...transmission replaced, etc. they offered no information about this, and declined further certified inspection, nor any kind of warranty for this. Had to find out extent of work done on vehicle from previous dealership before it went up for auction. Gresham Subaru said it hadn't come in from auction, but from a local trade-in. Carfax indeed shows it did come from auction with a very concerning history. Shouldn't have to investigate so in depth on our own to get straight, honest answers. Appears to me, they have vehicles on their lot that need serious maintenance before they're sold. In my opinion, they are passing lemons on to unsuspecting buyers. As a buyer, I highly recommend doing your due diligence on any/every vehicle. Don't trust dealer staff, it would seem they are not working in your best interest. This is worrisome for the unsuspecting buyer. Especially knowing that they indeed know the history of this vehicle. How many more? How many people have been duped? Full disclosure up front, and honesty/integrity go a long way with potential customers. We are a hardworking local family and we expect better from our local businesses, shame on them! It may be unbelievable, but there really are local honest car salesmen/dealers out there; in our experience Gresham Subaru is not one. We actually gave them the opportunity to right their wrong, and they chose not to. 👀 Buyer beware. More

Everyone I’ve interacted with, has gone out of their way to be helpful and friendly, while also being knowledgeable and professional. It’s actually enjoyable to be there. to be helpful and friendly, while also being knowledgeable and professional. It’s actually enjoyable to be there. More

It was easy and quick to setup a appointment. And everything that required attention was done very well. My car was given back to me just as nice as it was given. I certainly appreciate the nice And everything that required attention was done very well. My car was given back to me just as nice as it was given. I certainly appreciate the nice job that was done on my vehicle. Thanks a lot Elvis More

Outstanding service! David was extremely helpful in rectifying my lost key fab situation. One of the servicemen delayed his lunch to solve my problem since I was onsite! David was extremely helpful in rectifying my lost key fab situation. One of the servicemen delayed his lunch to solve my problem since I was onsite! More

Tracey was AWESOME! !! Excellent customer service, He was very knowledgeable about my new Outback features inside and out. Tracey made my whole car shopping and buying ex !! Excellent customer service, He was very knowledgeable about my new Outback features inside and out. Tracey made my whole car shopping and buying experience fun and exciting, the more information he shared with me about the Outback the more confident and sure I became about purchasing my new Subaru. David was friendly, and very helpful with all the paperwork he made it easy and stress free as he explained every form. Thank you Tracey and David for going above and beyond, and everyone at Gresham Subaru. More