Gresham Ford

They quote you one price and charge you more in the end On Monday, September 19, 2016, I called Gresham Ford to inquire about an appointment to have the clutch replaced in my 2006 Mustang. I spoke with Gre On Monday, September 19, 2016, I called Gresham Ford to inquire about an appointment to have the clutch replaced in my 2006 Mustang. I spoke with Greg who quoted me $925 and said the work would take 2 days (including sending out the fly wheel to be resurfaced). Greg told me to make an appointment a few days out to give them time to get the parts in. I made an appointment for the following week on Monday, 9/26/2016. I dropped my car off at Gresham Ford on Sunday, 9/25/16 at approximately 12:30 p.m. At approximately 3:00 p.m. on Monday, 9/26/16, Ryan (the Service Manager) from Gresham Ford called me and said that they would not honor the quote I was given by Greg on 9/19/16 (even though the quote was in writing). Ryan informed me that the cost would be approximately $1,600. Ryan proceeded to offer to purchase After Market parts (non-OEM) from NAPA which would bring the cost down to $1,100. I explained to Ryan that I brought it to a Ford dealership because I wanted Ford parts and service by a Ford certified mechanic. Ryan then told me that they had not even ordered the parts yet. They would order the parts on Tuesday and it would take 2 days to get the parts from a location in California. I asked Ryan if they had a loaner car since I was now going to be without my car for the rest of the week. He said No, but he would discount the repair by $300 so that I could rent a car. On Friday, 9/30/16 at 2:00 p.m. Ryan called me and said that the Mustang was ready for me to come pick it up. I drove to Gresham Ford, paid the bill, and was told that someone would bring my car around to the front. I found myself wondering that with the amount of incompetence I had experienced thus far from the service desk personnel what disaster could possibly be waiting behind the doors where the actual work was done? That question was answered when the technician who drove my car out front got out of my car and asked “Have you been having problems with your clutch?” I explained that I had brought it to Gresham Ford to REPLACE the clutch. He responded “Well it won’t shift in or out of gear.” In my mind I thought “ARE YOU SERIOUS!?” The car was then taken back into the service bay for another 40 minutes while the mechanic made adjustments so that the car would actually shift. As I waited I started thinking that there are 4 other Ford dealerships in the area and why hadn't I taken my car to one of those!? The amount of unprofessionalism I experienced at Gresham Ford was unbelievable. The audacity the service department had to call a customer and tell them that they would not honor a written quote is absurd! What is the point of getting a written quote if it won’t be honored. So you lure people in with low quotes, wait until you have their car, and then drop the bomb that you are jacking up the price by more than $500!!! Is that the way Gresham Ford does business? I’ll tell you what, though, FRIENDS DON’T LET FRIENDS TAKE THEIR CARS TO GRESHAM FORD. More

The dealer without a heart Very disrespectful and rude. Played games and beat around the bush. Finally did make a deal on a 2016 ford fusion energi it lacked some features i wan Very disrespectful and rude. Played games and beat around the bush. Finally did make a deal on a 2016 ford fusion energi it lacked some features i wanted but i let it slide. The issues really started once I bought it. I have owned it 9 mo now and have had to take it back to the dealer 4 times. Everyone there was rude and called me a liar to my face about issues that are still not resoved on my car. They are not helpfull and by far the worst car buying expirence I have ever had. I think of myself as a ford guy but gresham ford has ruined that for me forever. More

Dealer saved bad new till deal was done After sales of vehicle (paid with cash) was completed dealer's closer informed us that they had only one ignition/door key and if we wanted a second o After sales of vehicle (paid with cash) was completed dealer's closer informed us that they had only one ignition/door key and if we wanted a second one it would cost $250.00. Had I know about the missing key and the cost I would have walked or insisted on an additional key. More

Horrible customer service! Took my truck in for brakes and it has never driven right since. First time I got it back it was so bad that I almost got into a wreck... It was bo Took my truck in for brakes and it has never driven right since. First time I got it back it was so bad that I almost got into a wreck... It was bouncing and shaking vigorously Took it back and they did the alignment (more $) which helped for a little bit but soon begun to shake again. Took it back again and was told I needed to put another 2k in repairs to fix the problem. My truck drove perfect before I took it to the crooks at Gresham ford. I highly suggest you never go there for anything! More

Service. Customer service vs Cost I broke down while traveling thru Gresham,OR. Positive, service dept was open till midnight. Also positive, staff was very friendly. However, when I g I broke down while traveling thru Gresham,OR. Positive, service dept was open till midnight. Also positive, staff was very friendly. However, when I got my bill, it was outrageous. Subsequently found out that they mark up their parts 40%. Also shop time is $105/hr. They had my truck for 7 days for a 10 hr job. One part was ordered several days later because the parts guy "figured" they had it in stock. So if cost means little to you and you like good customer service, this is the place to go. They smile big as they pocket your dollars More