Gresham Chrysler Dodge Jeep Ram - Service Center

I want to write a review for Keith the Service Advisor. I have been using Keith for the past two years, and always receive First Class Service. Maybe I'm just very lucky, but there have been a couple ti I have been using Keith for the past two years, and always receive First Class Service. Maybe I'm just very lucky, but there have been a couple times that I tried to schedule an appointment online, and it was 1 to 2 weeks away. Then I call Keith and he gets me in the NEXT day. I will ONLY use Keith, and he is a solid (5) STARS or a #10 if that's how you score? I'm a retired Veteran on a fixed income, and Keith will always try to get me any discounts available. I have and do tell my Dodge truck owner friends about Gresham Chrysler Dodge. Thank Paul M. More

They make things happen- friendly- trustworthy-HONEST Workers - dreams come true - bank finance department amazing Workers - dreams come true - bank finance department amazing More

Keith always does a great job on our Grand Wagoneer . A+ Service all the way ! A+ Service all the way ! More

Thanks Keith my service was excellant you called and told what was wrong with my truck and said when it would be done and followed through on it it I will be back Thanks again and good job Larry what was wrong with my truck and said when it would be done and followed through on it it I will be back Thanks again and good job Larry More

I would give a minus 0 star rating if I could. Take your car for service any place BUT this one. Took 2 days just to diagnose problem and that was with a appointment! They have this text communica Take your car for service any place BUT this one. Took 2 days just to diagnose problem and that was with a appointment! They have this text communication system where you text your service advisor with status or questions and it takes them until next day to get back to you. Lack of communication. 10 days and counting and my vehicle is still not fixed yet I am paying $3000 for the work plus 10 days worth of rental car fees GO ANYWHERE ELSE !!! More

The deal was wonderful nice kind and wonderful I would come back for another if I could love the service thanks again come back for another if I could love the service thanks again More

Our experience with Gresham Chrysler Dodge Jeep Ram was complicated. We had some issues with communication and egos, On both sides. We dropped our truck off for warranty work and the covered repairs did no complicated. We had some issues with communication and egos, On both sides. We dropped our truck off for warranty work and the covered repairs did not match our expectations. After a troublesome time establishing communication and explaining our concerns we established a line of communication that met our expectations. We were working on a severe timeline and we were anxious about the completion time of our service. We explained this to each person we spoke with. I can write this review stating unequivocally that Gresham Chrysler Dodge Jeep Ram met, NO, Exceeded our expectations and our timeline. The work was done in a timeline that, in other circumstances, could not be expected. The service was done exceedingly well! Although our experience could have been completely different, the Team at Gresham Chrysler Dodge Jeep Ram did an amazing job turning the experience around and I would recommend their service to anyone with Mopar vehicles no matter where they were originally purchased. Thank you for working so incredibly hard to surmount the original miscommunications and ego to perform a heroic service. You have my gratitude. More

Service Advisor, Katie Kemmerer, and one of her service techs, were extremely professional and helpful in researching an issue I was having with my Ram pickup. Thank you for the great service and the kindn techs, were extremely professional and helpful in researching an issue I was having with my Ram pickup. Thank you for the great service and the kindness you showed in resolving the issue! More

Back in October 2024 I took my Dodge 3500 into Gresham Dodge for service. Once work was completed someone took sit out for a “Test” drive and ran into a pole of some sort causing about $15,000 in damage. Dodge for service. Once work was completed someone took sit out for a “Test” drive and ran into a pole of some sort causing about $15,000 in damage. I must say they made some quick repairs so I could go deer hunting. I returned the vehicle 2 and 1/2 weeks later. At that time, they said they had no loaner to give me. I also left 2 messages requesting a call from management which never came. They had possession of my truck through part of October and all the way into March of 2024 (5 months) and offered no compensation for my loss of use. If you choose to use Gresham Dodge understand the customer is not number 1. As a side note the shop that did the repairs (Not Gresham Dodge) did an excellent job. More

I have always had a positive experience at this dealership starting with the service dept.. Katie and the young gentleman ( …..sorry didn’t remember his name very nice and helpful) and the sales/fi dealership starting with the service dept.. Katie and the young gentleman ( …..sorry didn’t remember his name very nice and helpful) and the sales/finance team were understanding .. friendly and will to listen More