Gregory INFINITI - Service Center

Gregory Infiniti dealership and service department never disappoints with it's professional and exceptional staff disappoints with it's professional and exceptional staff More

Service department did what I needed done. They did a great job as usual. Thanks great job as usual. Thanks More

I purchase a preowned 2017 Mercedes from Gregory Infinity March 2020. The car was sold with bad breaks. Three days after I called an spoke to a manager, I was told there was nothing they could do. Once I March 2020. The car was sold with bad breaks. Three days after I called an spoke to a manager, I was told there was nothing they could do. Once I pressed it, I was then passed to another manager that agreed to the repair and the brakes would need repair. April of 2021 I took my car back for service. The car was taken in for an engine issue. I was given some song and dance that "It was due to the cold weather and it should go away once the temperature got warmer.". On a side note the dealership told me that the brakes on the back of the car would need to be repaired because they were down to 2mm. When I questioned why they would need new brakes when they were replaced a year ago. I wrote a complaint directly after. I had to follow up on the complaint after one month. This is what was told, "It appears that after the sale you had concerns with the rotors on the vehicle which were replaced at that time. The pads a that time measured over 7mm and did not need to be replaced. Your recent service visit shows that the pads needed to be replaced after a year 14,000 miles of driving due of normal wear of driving. Unfortunately due to the time and miles of driving on the vehicle would not fee that we are responsible for the replacement of brake pads since your purchase." They told me when the car was sold the breaks were at 7mm; 5mm wear in one year which is 1/2 of the brake life. A total lie that I have used half of my brake life in a year with 14k miles and they charged $800.00. I had to follow up again and after telling them to write to me at the email address, the response was "we have tried to reach you at the number on your file and we are unable to reach you.". First I asked for email, not a call. Second of all my current number was on the repair and they contacted me to let me know my car was ready to pick up...yet another lie. Last thing...I'm on crutches. When I picked up my vehicle, absolutely nobody offered to help me get through the doors and nobody pulled my car to the front. I was given the car and crutched it to the parking lot looking for the location of my car. This dealership is not repeatable and they are packed full of lies. Have issues, good luck getting resolution. More

I have been having my Infinity serviced at Gregory INFINITI since purchasing the car. I have found the service department to be extremely accommodating always taking the cat in at the appointed time a INFINITI since purchasing the car. I have found the service department to be extremely accommodating always taking the cat in at the appointed time and having it clean and ready as promised. Prior to any work being done, it has been explained to me and reiterated at the time of pickup and before paying. More

3 reviewsjust nowI just bought a vehicle from this 3 reviews just now I just bought a vehicle from this place and it’s been nothing but a headache! Before we drove off the lot we knew we had an i 3 reviews just now I just bought a vehicle from this place and it’s been nothing but a headache! Before we drove off the lot we knew we had an issue with something underneath the car and brought it right back because the car was shaking while I was driving. They said the air was low in one of the tires which was untrue. I bought the car to an Lexus dealer to get a second opinion and they said the rim was bent and another part was broken off and needed to be replaced along with clogged filters and a wheel alignment. At this point we’ve paid over 600.00 for some of the repairs and contact the sale rep to let him know about the other issues under the vehicle. We had to bring the vehicle back in for another 8 days. The sales rep was willing to replace the rim and he wanted to split the cost of 812.00 to replace the rim. I was very upset at this point because we didn’t even make our first car payment yet! They let my family and I get on the highway like this knowing this car was not safe! Since I refused to pay anymore money they said they repaired the issue instead of replacing it like they said they would in the first place! When I picked up the vehicle this last time it already had another issues and the tire pressure light was on which wasn’t on when I brought it to them..When I got the car back I took it to another mechanic again and they said they didn’t replace or repair the vehicle at all! I tried to contact the sales rep again and he didn’t even respond. They have you sign papers stating you’ll settle out of court now I know why! Not great people to do business with. Please be aware before you buy a vehicle from this place! More

When I had my 60K miles service performed, the department forgot to refill the power steering oil reservoir. I asked them to fill it and they refused. But, assured me they would next time. Then, they never d forgot to refill the power steering oil reservoir. I asked them to fill it and they refused. But, assured me they would next time. Then, they never did credit me for the “service” and charged me twice. They are thieves and provide terrible service. More

The service department was excellent. Handled receiving with minimal trouble. You drive indoors, where they help with your checkin. I received a loaner vehicle which was clean and new. Check out was even e with minimal trouble. You drive indoors, where they help with your checkin. I received a loaner vehicle which was clean and new. Check out was even easier. Everything was explained and documented. The facility is very clean and friendly. The staff is friendly and helpful. More

We had a problem with our Infiniti Q50. Victor was great to work with. He was honest with us from the start. Will definitely go back because I trust my car with them. Victor was really helpful & understandi to work with. He was honest with us from the start. Will definitely go back because I trust my car with them. Victor was really helpful & understanding as well. More