Gregory INFINITI - Service Center

They have had our car for 1. 5 months for something that should be fixed in a day! This is beyond ridiculous! 5 months for something that should be fixed in a day! This is beyond ridiculous! More

Don’t waste your time at this dealership! ! made a online appointment for my mother-in-laws Q50 for some issues . when I arrived I was greeted by some kid that wasn’t sure if he work there or ! made a online appointment for my mother-in-laws Q50 for some issues . when I arrived I was greeted by some kid that wasn’t sure if he work there or not. had no idea because he had no type of uniform or name tag. He just took the car and didn’t say a word. he was too busy looking at his phone. The service advisor Chris said i didn’t have an appointment and that they didn’t have a loaner car for me. he was very rude as if I made the mistake instead of trying to fix the problem. I asked to speak to the service manger and was told he will be back momentarily. Waited in the waiting room for more then a hr while the car also sat in the service lane not being worked on this whole time. the service Manager Brian finally came to talk to me and just like his service advisor said I didn’t something wrong online making the appointment. after going back in forth with this unbelievably rude manager. I decided to take my mother-in-laws car elsewhere. I would not recommend this so called high luxury car dealership.It’s ran by a bunch of incompetent rude people. More

Once you get connected to service team, they do a great job in keeping you informed, providing options and completing the service properly. job in keeping you informed, providing options and completing the service properly. More

Always on time, excellent service . The employees are very friendly and good at what they do. Highly recommend. The employees are very friendly and good at what they do. Highly recommend. More