Gregory Hyundai - Service Center

Terrible experience app. July 2024 with my 2022 G80 Prestige While waiting to sign out. And after the Service Advisor looked at an area on the left front bumper area which July 2024 with my 2022 G80 Prestige While waiting to sign out. And after the Service Advisor looked at an area on the left front bumper area which had some. Buffing a s he said to bring in back in and they would buff it out. Car wash is 14 years old The GM are out red faces and with my wife next to me and and another female customer He shouted "get the F.. out of my F... dealership now or zI will val the police. Slightly layer the General Sales Mgr came out all concerned as he heard the screaming all the way in the showroom and wanted to know if we were OK. They will not let me back in the dealership Corporate tired to no avail. I am going to a different dealership, bit isbis 14 miles away. Do not go or my frombthem More

This is the worst service department at a dealership I’ve ever experienced. Nothing gets done on time and their records and systems are horrible. ever experienced. Nothing gets done on time and their records and systems are horrible. More

Hang out there while your car is being serviced. You will witness xx flowing like a sweet river, but beware my child; there are mighty turds in that river. You will have to eat them and thank the st You will witness xx flowing like a sweet river, but beware my child; there are mighty turds in that river. You will have to eat them and thank the staff for the privilege. It's a police station, and you are the suspect: We'll ask the questions! In short, they didn't want to take the time to diagnose my car's problem and shuffled me out. I brought this to the attention of the owner who had a fella reach out and see if we could try again. We made an arrangement for the next week, but the problem got worse. When I asked if I could get it in sooner, the fella got mad and unleashed a string of text abuse. Toxic place. Avoid! More

I purchased my 2018 Sonata at the Gregory Hyundai in Highland Park, IL along with an "extended warranty". On December 22nd 2022 during the extreme cold and winter storm conditions, my vehicle did not Highland Park, IL along with an "extended warranty". On December 22nd 2022 during the extreme cold and winter storm conditions, my vehicle did not turn on. It was 7 pm, the only towing company willing to tow my vehicle would do so to the nearest Hyundai Dealer (Glenview, IL, 2 miles away from my location). According to the Glenview Hyundai Dealer and Horizon, the extended warranty company, it is common practice under unusual circumstances for the warranty-selling Dealer to authorize the repair at a different Hyundai Dealer. When the Gregory Dealer was contacted by both the Glenview Dealer and myself, they refused to authorize the repair. Their reason was that my car was not towed all the way to their location in Highland Park to be repaired. On December 30th, I personally went to the Gregory Hyundai Dealer to ask the manager to authorize the repair. He told me to write an email to Mr. Gregory Mauro, the owner of the Dealer, on vacation at the time. To date, I am yet to receive a response. I ended up having to pay the $1,000 repair myself although it should be 100% covered by the "extended warranty". What is the purpose of purchasing one when you can't use it, even within the same company??? The Gregory Hyundai Dealer in Highland Park, IL is excellent at selling cars and additional services, but provides horrible after-sales customer services. The only reason for giving them ONE star is so I could write this review. STAY AWAY FROM THIS DEALER More

Worst dealership ever!! Please dont bother with them. Told me my finance got approved but it actually didnt & I had to follow so much bec they wont bother calling & telling me its actually not approved?? Told me my finance got approved but it actually didnt & I had to follow so much bec they wont bother calling & telling me its actually not approved?? Their statements do not line up and they give false promise. Dont bother dealing with them. Bunch of liars!! More

How I Felt After Getting Exceptional Service I came in with a band that had dragged off the bottom of my car. John took a look at it and then talked to me about what could have caused this pro I came in with a band that had dragged off the bottom of my car. John took a look at it and then talked to me about what could have caused this problem. After our discussion John got behind the wheel of my car and we went out for a drive in the neighborhood with John explaining to me what could not have caused the problem. He was courteous and friendly in his explanation making sure that he did not demean my knowledge but rather as a friendly teacher enlightening me to the probable cause of the problem. He drove us back to the dealership and raised my car to ensure that he was correct in his evaluation. He explained my options and was friendly and thoughtful at all times. I felt that I was being treated as a friend more than just a customer. He told me to take a seat in the waiting room and when he called me back, he had reattached the band on the car and told me that we should keep on eye on this problem. I cannot find the words to express how well I was treated. He treated me more like family than just a customer as I have seen him treat others at the dealership More

Bad service. Service department shows very low skills. Can not even recognize suspension defects . Demanding more money for just check vehicle suspension element Service department shows very low skills. Can not even recognize suspension defects . Demanding more money for just check vehicle suspension elements, while car is on the lift for oil change. My car 2011 Hyundai Elantra was under extended warranty, but they did not obtain repair confirmation, sent me repair bill to pay and convinced me to communicate almost 45 days (phone calls, email, fax) with warranty provider in order to provide coverage. Warranty provider paid in full, but was very curios what personnel Greg Hyundai have, which don't know simple procedures. Bad bad service. Boris More

A godsend dealership Once again, mechanic Ned and manager Sherry came to my rescue, performing emergency repais at THE LOWEST COST POSSIBLE for me . How can I ever thank t Once again, mechanic Ned and manager Sherry came to my rescue, performing emergency repais at THE LOWEST COST POSSIBLE for me . How can I ever thank them enough? They treat you like family. I know now that when time comes for the next car, I will look no further than this dealership. To do otherwise, would be traitorous. Love them all. More

Satisfied customer I have purchsed 3 vehicles from Gregory Hyundai and I have referred many other customers. I always get my car serviced at the dealership and I am quit I have purchsed 3 vehicles from Gregory Hyundai and I have referred many other customers. I always get my car serviced at the dealership and I am quite pleased with the outcome. Salvador was my service adviser and I was very pleased. Sherry usually takes care of me but she was with another customer. Salvador was very informed and pleasant to deal with. I am a satisfied customer and will continue to do business with Gregory. Rachel B More

The service department at Gregory Hyundai was terrific. The service person who took care of me was also outstanding. The service manager explained to me everything that was at Gregory Hyundai was terrific. The service person who took care of me was also outstanding. The service manager explained to me everything that was done to my car. The gentleman made me feel right at home. I had a great experience at Gregory Hyundia and I would recommend both sales and service to anyone who asks about Gregory Auto Group including the Hyundai store in Highland Park More