Gregory Hyundai

I am amazed with the several poor rating experiences mentioned, it's almost like these people went to a different dealership. My experiences with Gregory Hyundai have been nothing but "Exemplary" on all mentioned, it's almost like these people went to a different dealership. My experiences with Gregory Hyundai have been nothing but "Exemplary" on all fronts, both at the front door (Sales), and the back end (Service). I have been both lucky and spoiled for the most part during my many years of car buying and car service experiences. As like many other people during this economy, I was laid-off and am still not gainfully employed. I mention this as my last several vehicles were Audi's, and I was spoiled with a high-end luxury vehicle as well as "The Experience" of Specialty Customer Service at both the front and back end of the collective ownership and servicing of the car. My initial exposure and the beginning of my relationship with Gregory started in May of 2009, when I was looking for a 2009 Hyundai Sonata. With having time on my hands, I researched and visited over 6 Hyundai dealerships, looking for the best deal like most of us these days. Of all the dealerships, my best overall impression and experience was with Gregory, and I indeed wanted to buy my new car with them. I regret to this day that I was swayed by a slightly more minimal price of a couple hundred dollars, by Grossinger Hyundai in Lincolnwood. I have been kind, as I have not yet rated them, and my rating would probably be deleted due to the severity and nastiness it would contain. You talk about total incompetence, extremely poor - almost non-existent customer service, especially with tier service department, it leads me to believe that the positive ratings they display have been bribed and/or enticed in some manner. Going back to Gregory, as I mentioned I still to this day regret not buying my car from them!! However, after several extremely less than poor service experiences with Grossinger, (whom now does not offer loaner cars, even though promise them at point of purchase) - I changed to Gregory for all my servicing needs. Not only am I treated like I purchased my car with them, I receive the same type of customer service, dedication, information, and friendly "Total Experience", I was used to, as when I was a high-end luxury Audi car owner. I have no "Idea" what happened in the past to the few people whom gave Gregory a poor rating, but they should go back and evaluated it once again. I think whatever went wrong in the past, was reflected upon, and/or was not a fair reflection. I feel strongly about this, as I am a pretty picky person when it comes to "The Total Customer Service Experience", and "The Value" of what the savings of buying a car at the wrong dealership for the savings of a couple of hundred dollars, "Can Really COST You"!!!! In closing, there is NO One in the Service department whom will steer you wrong!! They are all awesome. You will be taken care of by Either of the two employees named: John, or Mary. I can guarantee that you have NEVER experienced the type of customer service, friendliness, informational help and collective savings perspective which can both save you money and keep your Hyundai running like new! As for on the front-end (Sales), I have been eying a couple of new vehicles recently and have been Dealing with the sales group, specifically Aaron the salesman, and both Nick and Kevin in Sales Management. As I mentioned, I am the type of customer whom takes my time, does my research and reflects before taking any action. With that said, I have recently experienced nothing but patience, friendliness, insightful recommendations, and the best "Non-Pressure", Sales Customer Service I have "Ever Experienced", even with my many years with Audi! So if you want to feel like you are buying and maintaining a Rolls Royce, go to Gregory Hyundai. I feel this strongly about my experience with them, to have registered and documented my feelings and experience with Gregory. I normally do not do such online personal input, but in the case of Gregory wanted to make it "For the Record". Please Learn from my experience, "And DO NOT BUY FROM GROSSINGER HYUNDAI", you will regret it, especially after you roll off the lot and have to take it to service, if you are even lucky to fit your car into the hazardous drive through to pull into the service Bay. Remember to ask for Nick the Sales Manager to either be assigned to the right salesperson for you and your needs, (or) either to provide you the service directly if you have special needs. Sincerely, Joe E More

The owner is very rude. No hand shake and not even a hello. Just like argue. Feel like I am begging him for free car. Walked away without purchase. What a joke. He is total liar who gets you to the door hello. Just like argue. Feel like I am begging him for free car. Walked away without purchase. What a joke. He is total liar who gets you to the door by telling lie and then switch you to something else. The worst car dealer I have ever met. Please save your time and shop anywhere else. More

I was looking for a used elantra and came back to Gregory Hyundai 3 times. Frank Torres was very patient with me. What I liked was the fact that he did not follow me around and allowed me and my son and daug Hyundai 3 times. Frank Torres was very patient with me. What I liked was the fact that he did not follow me around and allowed me and my son and daughter to peruse the cars with no pressure and insistence on his being able to help us by answering questions. He let us roam and then asked if he could help or offer more info on cars we might be interested in. My son says they (Frank and Kevin) were very straight forward and nice salesmen with which to deal. Frank took his time in explaining the details of our transaction and Kevin did so as well. We agreed that Frank and Kevin actually dealt with us as real people (and they behaved liked real people - not the usual used car salesman caricature. Kevin, I hope the news is good on Monday, and my rate is really lower! From our experience with Gregory Hyundai (Frank Torres and Kevin) we would highly recommend them and the dealership to friends. Thank you both for a positive car buying experince! Lizabeth More

I had a horrible experience at this dealership. They had no respect for my time spending hours going back and forth between the salesman and the manager to conduct negotiations. To make matter much worse, no respect for my time spending hours going back and forth between the salesman and the manager to conduct negotiations. To make matter much worse, after finally agreeing to my price they added on an extra $700+ by charging the destination fee on top of the price negotiated for the car. We had started the negotiation from the sticker price that already included the destination fee. You can see how that is a dishonest trick to try to give the customer the impression that they are getting a better deal then they are. I ended up not buying a car from them because they were disrespectful and clearly trying to take advantage of me as opposed to make me happy. I would never recommend that anyone ever go to this dealership. More

I'm surprised at the negative ratings for this dealership, as my experience could not have been much better! I visited several times to test drive 2 different car models, and when it came time to dealership, as my experience could not have been much better! I visited several times to test drive 2 different car models, and when it came time to talk numbers, Keith gave me a great price without any pressure at all to "buy today" -- as some other dealers did. I contacted him several times with questions, and he answered them all, still with no pressure. I confirmed everything and came in to make the purchase - and at that point I was offered a very fair price for my trade-in, and we completed the transaction. The finance person was exerted some pressure to purchase the extended warranty, but he did not go overboard. I wanted to purchase a couple of accessories for the car, all-weather floor mats for winter and an iPod cable, and they were both in-stock and fairly-priced. I'm very happy with the vehicle I purchased, which was a 2010 Hyundai Sonata GLS, I'm very happy with the price, and I was even more pleased that the whole process was done fairly and pressure-free. More

I BOUGHT MY CAR FROM GREGORY HYUNDAI AND RECEIVED BOTH THE BEST SERVICE AND THE BEST DEAL ON MY 2009 HYUNDIA SONATA BACK IN JULY OF 2008. EACH TIME I CALL WITH A QUESTION, OR GO IN FOR A ROUTINE OIL CHAN THE BEST SERVICE AND THE BEST DEAL ON MY 2009 HYUNDIA SONATA BACK IN JULY OF 2008. EACH TIME I CALL WITH A QUESTION, OR GO IN FOR A ROUTINE OIL CHANGE ALL THE EMPLOYEES ARE SO KIND, AND HELPFUL. I WOULD HIGHLY RECOMMEND BUYING A CAR FROM GREGORY HYUNDAI!!! More

This dealer has a bad rep from the Mauro days of owning the huge auto mall in Kenosha (my personal experience included). He put his kid Greg in charge of this one and it is more of the same. We test drov the huge auto mall in Kenosha (my personal experience included). He put his kid Greg in charge of this one and it is more of the same. We test drove a car with a sales guy who knew little about the cars he was selling. When we got back the sales manager was sneaking around behind us and glaring at the salesman. I went back a second time and it was more of the same. I was talking to the sales guy outside and there is the sales manager sneaking around behind me interfering with the salesman and ruining any chance of a sale! Long live the reputation I guess? More

I urge everyone to read the reviews of this dealership. I am 58 years old and have purchased many new and used cars through out my life and this was the most incompentant group I've ever experienced. The sal am 58 years old and have purchased many new and used cars through out my life and this was the most incompentant group I've ever experienced. The salesman was nice enough but the attidue of the sales/general manager was unbelievable. I would not go back to the Gregory dealership if they were giving me a car. More

This was absolutely THE most negative experience I've ever encountered with a car dealership. My daughter and I arrived to look at a used car from cars.com. The car had been sold, but they had another. W ever encountered with a car dealership. My daughter and I arrived to look at a used car from cars.com. The car had been sold, but they had another. We were interested in a 2007 Jeep Compass. Greg Brodsky introduced himself, I knew his mother- we thought we were off to a good start. Keith the salesman had no clue which car was which; we told him. We went for a test drive, then came back to talk numbers. Keith and Greg were jumbling numbers back and forth and asking us to "sign a note of intent" on the back of a piece of paper if they could get the payment down to what I was comfortable with. They then asked for my credit card to show that we were serious. When Greg arrived at EXACTLY my comfort price, he said he wasn't sure if the owner was going to accept it, but that he'd try. They continously pushed me to make a final decision. I said I needed to go to lunch, and Keith offered for us to drive it to lunch. He called halfway during lunch, saying someone else was interested in the car. By the end of lunch, decided to take it, and walked back into the dealership ready to make a deal. Greg looked at us and said, "We just sold the car to someone else." I thought he was joking- I still had the keys in my hand. After a moment of absolute shock, I asked him to explain- he said- someone offered more. I got up to leave- and he said, "Well, maybe we can make it work, but you have to pay $1000 more...I said that wasn't what he had quoted- and he blew it off, saying it was too bad- that the owner never confirmed the price. I was in total shock......Told them their policy was just bull. About ten minutes later, I called the owner, and said- I'm the woman who was just in there about your Compass. He said, "Yeah, I've already heard your story." I reiterated that he did not hear it from me- and he blew me off- each time I tried to explain what this felt like, he interrupted me- so many times I actually screamed at him to stop talking. He was dismissive and beligerant to me....and told me that the salesman Keith had tried to take the car back from me during lunch, and I had shooed him away. This was a bold lie! He had never found me at lunch- he called and asked when we were coming back. He also said Keith had told me to take it for 10 minutes- another lie. My daughter and I left and went to South Oak Dodge in Matteson, IL. I have not bought a car yet, but their ethics were in place and could not have been more straight forward. I would not, under ANY circumstances, trust or do business with ANYONE at Gregory Auto. More

The salesman, Bill, was not particularly knowledgeable, tho a nice enough fellow. But when it got to the price part, Pete, the manager, appears--and the deal was off. He wouldn't give me a straight answer tho a nice enough fellow. But when it got to the price part, Pete, the manager, appears--and the deal was off. He wouldn't give me a straight answer about a price. He told me to shop around and then I'd come "begging" back to him. Sorry, Pete, I don't beg for a car. This is a buyers' market, in case you haven't noticed. Poor Bill, you killed the sale for him. More