Gregoris Subaru - Service Center

Really great service and they do save you money. The service area is clean and relaxing. Free coffee and snacks. Service Manager actually stops by to chat and ask if we need anything. The service area is clean and relaxing. Free coffee and snacks. Service Manager actually stops by to chat and ask if we need anything. More

Friendly staff, clean facilities, family-like environment, pre-set maintenance plans. I would definitely purchase another Subaru to replace the one I have now. environment, pre-set maintenance plans. I would definitely purchase another Subaru to replace the one I have now. More

Good service experience this time around. Nice to see changes to the building! I love the new customer waiting area. It is now bigger, better and has better amenities. The exterior is also ge Nice to see changes to the building! I love the new customer waiting area. It is now bigger, better and has better amenities. The exterior is also getting updates. The shop however, is on the older side. Clean shop but old and dark. I hope the service gets a much needed improvement. They could also use more space in the shop and newer equipment. They still have the same 3 service advisors all these years which is a good thing! It means they are happy at their job. More

Had my vehicle towed to this shop. Service dept. Was able to explain what was the problem and was able to get it fixed with good time. Service dept. Was able to explain what was the problem and was able to get it fixed with good time. More

Great experience! ! Professional, friendly and car was serviced in a timely manner!! Customer service rep explained everything in detail. Best dealership out there!! ! Professional, friendly and car was serviced in a timely manner!! Customer service rep explained everything in detail. Best dealership out there!! More

I’ve been coming back to Gregoris Subaru for 8 years now. Their salesmanship and maintenance have always been great, that’s why I keep coming back here. Great customer service. Their salesmanship and maintenance have always been great, that’s why I keep coming back here. Great customer service. More

The service that they provide is outstanding. They honored the schedule time, fixed the car in a reasonable time and everything is working as good as new. honored the schedule time, fixed the car in a reasonable time and everything is working as good as new. More

Friendly professional staff. Great customer service. The work that was done was finished in a timely matter . The establishment is a clean and safe environment. Highly recommended them. work that was done was finished in a timely matter . The establishment is a clean and safe environment. Highly recommended them. More

Very responsible to do there job. Service providers and knowledgeable and very courteous. They also placed windshield moulding to proper place. Overall dealership is recommendable. knowledgeable and very courteous. They also placed windshield moulding to proper place. Overall dealership is recommendable. More

You cannot leave no stars, so I had to give then one My wife went there to have an oil consumption test performed. Excessive oil consumption is a known problem with the EJ25 engine, and there is an exte My wife went there to have an oil consumption test performed. Excessive oil consumption is a known problem with the EJ25 engine, and there is an extended warranty on it. The service manager refused to do it, giving excuses such as "car is high mileage", "there's all these leaks", "it's your first time here" and so on. They weren't shy about trying to upsell her stuff she didn't need, though. I changed the oil, cleaned the engine top and bottom, took pictures and drove 1,200 miles, the distance prescribed in the service bulletin, before returning to have the oil consumption test done a week later. Took photos before returning which showed no leaks. Service manager once again refused to perform the test, again stating there are leaks but refused to point them out to me. At one point he whined: "Do you know how much I make on an engine job?" (Hint: not much, as it is a warranty repair). I am now contacting Subaru of America. In one way, I am actually grateful to that service manager. I'm due to replace two cars in 2021, and add a fourth in 2022. His crass unprofessionalism and his unwillingness to do the job convinced me to take my business elsewhere. Probably saved me some headaches later on. More