Greg May Honda - Service Center

Superb customer service! Greg May Honda got me right in, gave me a ride home, diagnosed and fixed my Honda at a fair price, picked me up and made relevant recommendations for Greg May Honda got me right in, gave me a ride home, diagnosed and fixed my Honda at a fair price, picked me up and made relevant recommendations for future work. Top notch service advisor!! More

Thorough and helpful Didn’t have wait a long time. Recommendations for problem areas was very helpful. Got the appointment time I wanted and was in and out. Didn’t have wait a long time. Recommendations for problem areas was very helpful. Got the appointment time I wanted and was in and out. More

Battery issues I took my CR-V in with no appointment because the battery was dead. The problem was taken care of that day. The replacement was covered by warranty. I took my CR-V in with no appointment because the battery was dead. The problem was taken care of that day. The replacement was covered by warranty. More

Thorough work Alan was polite and taught me about the car- told me what was important and what to expect in the future. Checked car in anticipation of my trip Alan was polite and taught me about the car- told me what was important and what to expect in the future. Checked car in anticipation of my trip More

overall good Called and was told all maintenance department lines were busy. Hard to believe. Left number and was called back. At dealership all went well - ple Called and was told all maintenance department lines were busy. Hard to believe. Left number and was called back. At dealership all went well - pleased with service. More

Amazing Customer Service I felt like a real 5 star customer after the service manager took time out of his busy morning to take a drive in my car and hear my complaints. He w I felt like a real 5 star customer after the service manager took time out of his busy morning to take a drive in my car and hear my complaints. He was very receptive and very customer service oriented. Finally Greg May has an awesome manager heading up there service department! More

Excellent Customer Service I worked with Allen in the Service Department, and he was excellent with respect to explaining my service options for my vehicle and my daughters vehi I worked with Allen in the Service Department, and he was excellent with respect to explaining my service options for my vehicle and my daughters vehicle. One car had a timing belt and the other had a timing chain which makes a difference in how the vehicle is maintained. Allen was competent and easy to understand and work with. He also helped me a while back with my Honda Odyssey transmission. More

Better Service In the past, service was fine. This time it was excellent due to the attitude and level of customer service provided to me by my advisor. In the past, service was fine. This time it was excellent due to the attitude and level of customer service provided to me by my advisor. More

Simple oil change I attempted to make an appointment for my new 2019 Honda Oddessy on Thursday evening for the next day. I when online because I thought it would be ver I attempted to make an appointment for my new 2019 Honda Oddessy on Thursday evening for the next day. I when online because I thought it would be very convenient and easy. To my surprise the system wouldn’t allow me to make an appointment for an oil change for Friday, which was my day off from work. However, it did allow me to make an appointment for Saturday at 8:15am. Friday morning I decided to go in to the service department to see if they could get the oil change done, I was told that they would but I have to leave my vehicle all day. That was not part of my plan for that day, so I decided to keep my appointment for Saturday morning. Saturday morning I was there a few minutes before my appointment. I was greeted and asked if I needed a ride home. I told them that I had decided to wait at the dealership because an oil change should not take that long since I had an appointment for 8:15am. The technician told me that my vehicle was promised for 3:30 pm Now, why would an oil change would take that long. She told me because I have requested a ride home! I explain her that I didn’t want to leave my vehicle all day the day prior and I wasn’t going to leave it there all day since I had an appointment and my family was waiting for me. She told me that there were like 4 vehicles in front of me and that Friday and Saturday were very busy days. Look, that is not my problem or concern, if you don’t have enough technicians to complete services on a reasonable amount of time, then you have two choices: only schedule the vehicles you can service in a reasonable time or hired more technicians! I wanted to do a tire rotation but I will need to schedule an appointment for that. I hope this feedback helps you to provide better service! More