Greg May Honda - Service Center

Alan was very thorough and communicated very well. I generally have never used dealership service centers because i felt it was too expensive for the same service you can get other places but the servi I generally have never used dealership service centers because i felt it was too expensive for the same service you can get other places but the service was so good i feel i may start using it more regularly. More

Substantially more expensive than estimated I won't fault the repair job. I called in a panic, not knowing where else to go the day before Thanksgiving, and not only was the service department a I won't fault the repair job. I called in a panic, not knowing where else to go the day before Thanksgiving, and not only was the service department available, they figured out the problem quickly. I do want to commend them for their kindness and expertise. However, when the issue was explained to me, I was told the cost of the replacement part and labor, which was well within my budget.I understand it's an estimate, but I was told a very specific cost for the part, and I expected the cost of labor to probably go up a bit. Once it came in and was replaced, and it was not as though I could have it undone, the price of the part had greatly increased and my cost due immediately was nearly three times the estimate. I was fine with the cost of labor being more, but I was surprised that the cost of the part had increased so substantially, and without any discussion of the change. I felt like I had been told a lower estimate so I wouldn't take my car to a mechanic, and then once it was too late to go somewhere else, the price was tripled. If it had just been discussed with me prior to completing the work, so I could be an informed customer, this would be a much more positive review. I also fault myself for not knowing which questions to ask or getting anything in writing. I've bought my last two vehicles here, and I will probably buy the next one here, too. I think they have the best prices for vehicles within hundreds of miles (I had checked from Dallas to San Antonio and over to Houston), and they had the best prices and nice sales people. But I probably won't have my car serviced here unless I have no choice. More

Very satisfied They went out of their way to ensure that the work was done properly and to fix what another shop had done poorly. They were also more than fair in wh They went out of their way to ensure that the work was done properly and to fix what another shop had done poorly. They were also more than fair in what they charged for doing major work on the vehicle. More

Great service during the holiday Adam kept me informed during the 3 hours it took to balance and align my new tires. He is easy to work with and understand. Adam kept me informed during the 3 hours it took to balance and align my new tires. He is easy to work with and understand. More

Allan was helpful and very nice and took care of what needed Allan was very helpful and friendly. Problem was corrected and taken care of in a timely matter. Everyone that I spoke to was very nice and helpful. Allan was very helpful and friendly. Problem was corrected and taken care of in a timely matter. Everyone that I spoke to was very nice and helpful. More

Love the service department! Have not had any issues with the service at Greg May. Ran over both key fobs with lawn mower. The got me taken care of quickly and cost effective. Have not had any issues with the service at Greg May. Ran over both key fobs with lawn mower. The got me taken care of quickly and cost effective. More

Very quick and did the service I requested. The service department did the service I requested and at the time allotted to me. I enjoyed visiting with my friends at the dealership since I have b The service department did the service I requested and at the time allotted to me. I enjoyed visiting with my friends at the dealership since I have been a customer there for over 15 years. They are friendly and efficient. More

fast and no problems We lost a key to our CVR and Greg May squeezed us in for a new key 2 days before Thanksgiving. Thanks to all who helped. We lost a key to our CVR and Greg May squeezed us in for a new key 2 days before Thanksgiving. Thanks to all who helped. More

Customer service The woman that waited on me was not friendly at all. She appeared not be happy to be there. The service was done in a timely manner. The woman that waited on me was not friendly at all. She appeared not be happy to be there. The service was done in a timely manner. More

Excellent service! Very courteous. In and out quickly. Allan made sure I understood the work that was done on my car. The service is consistently excellent. Keep up the Very courteous. In and out quickly. Allan made sure I understood the work that was done on my car. The service is consistently excellent. Keep up the great work! More