Greg May Honda - Service Center

A lesson in frustration I appreciate you being open during the pandemic and I appreciate the challenges presented by the pandemic. I was frustrated not because my repair was I appreciate you being open during the pandemic and I appreciate the challenges presented by the pandemic. I was frustrated not because my repair was delayed, but because there was a serious lack of communication and promises were made but not kept. Frustrating! When I left my car nearly 24 hours before my scheduled appointment, it was fine that you didn't get to it early. But the broken promises: 1. Promise: "We should know something by 4 pm Friday; we'll call you." (I called at 5:30 on Friday; no one could tell me whether anyone had even looked at my car.) 2. On Friday, around 5:30, another promise: "I'll find out the status of your car and call you first thing Saturday morning." No one called, so I called around 9:30, only to learn no one had looked at my car and that it would be Monday before anyone could look at it. Finally, someone called around 11 am on Monday to tell me that my car needed a part that would not arrive until Wednesday. Fortunately, my car was ready on Wednesday, having been at the shop nearly a week. Again, I understand that nothing is normal right now, but I would have been fine with good communication and reasonable projections about what I could expect. PLUS, ALL OF YOUR EMPLOYEES WITH DIRECT CUSTOMER CONTACT SHOULD BE MASKED!! No excuses! Show you give a xxxx about not inadvertently exposing customers to COVID-19!!! More

Excellent service provided by service department and desk clerk. Every thing was done we asked for with short period of time. Keep up the good work. clerk. Every thing was done we asked for with short period of time. Keep up the good work. More

Not impressed with service department We drove up and no Not impressed with service department We drove up and no one came to our car although there was an employee outside We had made an appointment and Not impressed with service department We drove up and no one came to our car although there was an employee outside We had made an appointment and upon getting there were told they were short on staff and it would take at least 1.5 hours when I was told by Christina we would be there 45 minutes to an hour This is not how to treat first time customers returning to the dealership for service We bought a Honda from Honda of Burleson and each time we returned to service our car we were greeted promptly and our car was finished on time They even washed the car and vacuumed the inside We may return to Burleson for future service on the car we bought at your dealership More

Fast Service! Made appointment for oil change, we arrived early and they went to work on the car. We waited around 30 minutes for the service which was very reason Made appointment for oil change, we arrived early and they went to work on the car. We waited around 30 minutes for the service which was very reasonable. More

This is where I purchased my first car and everytime I go to get my car serviced, I’m met with a warm greeting and excellent and efficient customer care! to get my car serviced, I’m met with a warm greeting and excellent and efficient customer care! More

Courteous and professional Everyone at this dealership (service and sales) is accommodating to the customer's needs. I keep my Honda vehicle for a long time, so I don't interac Everyone at this dealership (service and sales) is accommodating to the customer's needs. I keep my Honda vehicle for a long time, so I don't interact with sales on a regular basis. Service personnel have always answered my questions thoroughly and don't treat me like I don't know anything about cars and maintenance, which I really don't. I like when service makes recommendations on upcoming needs and do not try to make the customer take care of it right away, but recommends an estimated time frame. More

Service Polite service department. Kept me in the loop about all that was going on with my car to receive my permission to so the repairs. Friendly personnel Polite service department. Kept me in the loop about all that was going on with my car to receive my permission to so the repairs. Friendly personnel Christina Rosati could not have been kinder. More

3 hours is to long for an oil change with an appointment. Everyone was very nice and helped solve some add on warranty questions for which I was very grateful. Thanks to all. However I arrived at 10 after 10 Everyone was very nice and helped solve some add on warranty questions for which I was very grateful. Thanks to all. However I arrived at 10 after 10 for a 10:30 appointment and did not clear the dealership until 1 pm. The warranty questions did not pertain to the oil change. Engine oil was changed and differential oil was also changed, tires were not rotated and the bill was just short of $200.00 with a long wait. No, I more than likely will not be back. More

This is a great dealership. I have received outstanding service from the dealership. I look forward to continuing my vehicle services and future purchases. Thank You! service from the dealership. I look forward to continuing my vehicle services and future purchases. Thank You! More

Excellent and quick service. I was in and out in no time. Took care of everything requested with no problems. Will be back again for sure. time. Took care of everything requested with no problems. Will be back again for sure. More