Greg May Honda - Service Center

I have been a Honda owner since 09 with the purchase of my first Honda and was very pleased with my car as long as l kept the oil change regularly my first Honda and was very pleased with my car as long as l kept the oil change regularly More

The staff and service where awesome. I was treated like a family member not a customer. This was the best experience I have ever had from any dealership. family member not a customer. This was the best experience I have ever had from any dealership. More

My area of concern not yet fully addressed I had written quite a review but lost it before completing it.. It's too long to start over but it's one I think you might have wanted to read...... I had written quite a review but lost it before completing it.. It's too long to start over but it's one I think you might have wanted to read...... concerns and compliments. My major concern was NOT fixed and you might want to know why. It was stated on my receipt that I stated the problem was with a passenger door. If I said that, then I was in error. I can't imagine saying that since it was the driver door but if I did then that would certainly explain part of the problem. Curious to me is an advisor's name on the receipt, one I have never heard nor seen nor had contact with. There was another concern stated when I made my appointment.....the oil level and feasibility of getting an oil change while in town since the sign to alert me would most likely appear upon my return home.. When Trent Fedro came to tell me they were finally through with my car I inquired about the oil. It had not been addressed. He took care of that but I remain with road noise. All employees are extremely nice.You can be proud of your staff on that account. Someone might want to contact me. If this problem on the driver door cannot be remedied, since other passengers in this car hear it and tell it's coming from the driver door, then I no longer wish to drive this car. It is hard to believe that I am the only one to hear this. Having heard such positive remarks about this service department, starting with Lawrence Matthys who sold me the car, I had wanted to have as much service as possible done here. Living 4 hours from Waco, I don't come often so I make appointments when I know I can/will be in town. At this point I'm undecided about my decision. The road noise is a big problem to me .....especially on my long drives and on windy days or driving at high speeds. A minor point but a compliment.....My last review (which was my first visit) I made remarks about how shabby your waiting room was and how there was not a single suitable place for me to sit. I could not physically do it but another person in the waiting room borrowed a chair from some salesperson's area and brought it to the waiting room for me. This time I was pleasantly surprised to see you have replaced the furniture with seating that is clean, suitable for most everyone and even for social distancing, and more representative of your attractive dealership. Thank you for addressing this. however it came about. On another note.......I am not a coffee drinker but there is nothing else provided......a minor point perhaps but the waiting room accommodations do not compare to others, and certainly not what I was used to with my last car. Hopefullly, if Hondas have good maintenance records, then I shall not have a need to be in your waiting room often. If you should find the original review and read it, or have continued to wade through this one, then thank you for "listening". I don't know when I'll get back to town and have time for another appointment. It leaves me with a problem. I hear a disturbing road noise that no one in your department hears. If it's a problem just to me, one who has been driving for many, many years, then perhaps it is my head that needs to be examined and not the car. But once more......please let me repeat.....Why was this not heard when the car was delivered to the dealership in Waco? I should not have received a car with this problem, unless, as I've been told.......No one there hears a problem. And yet passengers in my car hear what I'm hearing and can pinpoint the area. You are asking me to review for a concern I don't think has been addressed. I don't want to give a substandard nor an excellent rating at this time. You need an option for "withheld at this time." Would I recommend......probably but your choices do not reflect the true situation as it applies to me at this timie. More

Satisfied 100%. Fast service with no hassle. I would highly recommend taking your Honda to Greg May's service department for any of your vehicles needs. highly recommend taking your Honda to Greg May's service department for any of your vehicles needs. More

Everyone is so friendly and helpful. They are great with letting you know what repairs need to be done and what the cost will be. They are very efficient on getting the work done. letting you know what repairs need to be done and what the cost will be. They are very efficient on getting the work done. More

We have a car where this dealer put in a new engine. $4000! And the car won’t keep a charge on the battery. It has a slow draw of some kind and we can’t park it at the airport because it is dead every t $4000! And the car won’t keep a charge on the battery. It has a slow draw of some kind and we can’t park it at the airport because it is dead every time we come home. Since they put the engine in we have had it in several times and still not fixed. It’s been there Months now. It’s Like we don’t need Our car???!!! More

Excellent Service and Sales Support My experience in buying now 3 Honda's all from dealing with Lawrence Matthys and many service appointments has been excellent. All aspects of the buy My experience in buying now 3 Honda's all from dealing with Lawrence Matthys and many service appointments has been excellent. All aspects of the buying process have been taken care of without error, service and treatment has been excellent and extremely courteous. Pricing has been more than competitive. Service experience has been likewise excellent. Over the last (at least) 5 years I have never had to take one of my cars back for a "2nd" visit because of improper or incomplete work. Everything is done right the first time. More

These workers are always welcoming to me. I always get excellent service. They get the job done!! I would recommend this dealership to all that I know. excellent service. They get the job done!! I would recommend this dealership to all that I know. More

There is a huge lack of communication between the the employees and customer. There is also a lack of care about quality service and satisfaction . It took 3 full days without a car to tell me they coul employees and customer. There is also a lack of care about quality service and satisfaction . It took 3 full days without a car to tell me they could not fix my car and Honda would not do anything about it because it was “minor “ I will not use this dealer or service department again . My car is still under complete factory warranty and I’ve only had it a few months .. So disappointed More

Excellent customer service... I am very grateful for the Excellent customer service... I am very grateful for the shuttle service! The work was done in a timely manner and I was back in my Battlewagon in Excellent customer service... I am very grateful for the shuttle service! The work was done in a timely manner and I was back in my Battlewagon in no time! More