Greg May Honda
Waco, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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2 1/2 hr wait for oil change, WITH appt We purchased our Honda Odyssey new from this dealership 7 years ago. Initially we had great service, then we moved away, and a year ago we moved back We purchased our Honda Odyssey new from this dealership 7 years ago. Initially we had great service, then we moved away, and a year ago we moved back to the area. Either the service here has nosedived or there is an inverse correlation between the age of your vehicle and the service provided.... I needed a routine oil change. I made an appointment which I had to cancel, and thereafter twice tried to get it done (once by first making an appointment, the other by just showing up at a given time; both methods at the dealer's prompting). Both times the wait was too long & they recommended that I make an appointment for a later date, which I did. Again, this appointment was made at their prompting to "avoid a long wait" (with 2 kids in toe) and to avoid having to use the courtesy shuttle (which I told them I had no problem using). They said the oil change usually takes "about an hour." Today, the kids and I appeared for our 8:45 AM appointment. There were long lines of vehicles out the door., but I took heart knowing I had an appointment... Ha!!! 2 1/2 hours later they finished.. At the two hour mark we asked about a courtesy shuttle and were told "it's not here...." Any mom who sits with young kids at appointments understand the predicament. I would gladly have taken the shuttle home immediately (and left the van there all day) had that been offered or an expected long wait explained. Neither happened. Moreover, I was told I need four new tires soon. It has brand-new top-of-the-line Michelin tires that are less than three years old on it. And this van only ever has been serviced by a dealer.... Customer service matters. We plan to upgrade our van soon. It won't be here. Goodbye Greg May Honda. More
Incompetent We came in for a ignition replacement. We also chose to pay extra to have all the locks switched out and fitted to the new key. When we came to pick u We came in for a ignition replacement. We also chose to pay extra to have all the locks switched out and fitted to the new key. When we came to pick up the car, they told us that only the driver door lock could be switched for the price we paid, but that's not what they told us initially. After the repair was done and we were driving back home 4 hours away, we came to find out that they had busted our cruise control from their ignition replacement so now our cruise control does not work at all. I would not recommend going to Greg May Honda for repair services. More
2016 CRV Touring My wife and I were fortunate to meet salesman Brian M. at the Loop 340 location. He was kind, knowledgeable, listened to our wishes; ultimately provid My wife and I were fortunate to meet salesman Brian M. at the Loop 340 location. He was kind, knowledgeable, listened to our wishes; ultimately providing us the best vehicle for our needs. Ask for Brian if you want a hassle-free experience and a great deal on a new or used vehicle. More
First Service oil change and tire rotation for my new Honda I took my Honda in for the 1st oil change and tire rotation. The young man who met me at the service area was very warm and personable making me feel I took my Honda in for the 1st oil change and tire rotation. The young man who met me at the service area was very warm and personable making me feel welcome! I was given a ride to work and picked up at a time convenient for me. That's great customer service. More
Great Experience at GM Honda Very good experience. I feel we got a good price on our CRV. Response to our needs - always very prompt. New key after lost key was a nice surprise... Very good experience. I feel we got a good price on our CRV. Response to our needs - always very prompt. New key after lost key was a nice surprise... Thanks! Glenn More
They have their employees posting posting xxx reviews, LOL I was glancing at my review of Greg May Honda on another site, Kyle Binner their General Manager is posting 5 star reviews about the dealership. Not o I was glancing at my review of Greg May Honda on another site, Kyle Binner their General Manager is posting 5 star reviews about the dealership. Not only do they lie and are unethical in their business practices they did over $ 7000. in damages to my 2015 Honda Odyssey while it was in for a simple warranty repair, I sent them a demand letter certified mail in November 2015 and they refuse to pay for the repairs needed. I am going to sue them for the damages. I read all the reviews posted concerning this dealership...but having YOUR own people post xxx reviews is the lowest thing I could imagine. More
Had a new Odyssey, they ruined it Took our newly purchased 2015 Odyssey EX in for a simple warranty adjustment to the rear hatch. Service Manager calls...Its done..after a wasted trip Took our newly purchased 2015 Odyssey EX in for a simple warranty adjustment to the rear hatch. Service Manager calls...Its done..after a wasted trip from Copperas Cove for them to inspect it.... even after pics provided 2nd day I owned car. Its now been 3 wasted trips stating its repaired...$5000. in damages.with 3000 miles..and 6 weeks later.... Poor workmanship on their part has possibly voided my warranty. They stopped returning calls wont respond to emails....Going to have to go to court to get it properly repaired......Complained to Dealership manager...they have a sales person call me ?????Service manager says Owner Greg May would Contact me....nope... More
Greg May Honda in Waco Lawrence Matthys is the man you want to be your sales rep. Very nice, very respectful, and will go out of his way to help you and get you into the ve Lawrence Matthys is the man you want to be your sales rep. Very nice, very respectful, and will go out of his way to help you and get you into the vehicle thats convenient for you. I told him what I could afford the vehicle that I wanted and he made it happen with 0% down Thank You Lawrence from Stayce Hightower More
LIE LIE LIE They LIE LIE LIE here is one of the biggest I have ever seen!!! "The doc fee is 149 By law it cannot be changed Every customer has to pay the same They LIE LIE LIE here is one of the biggest I have ever seen!!! "The doc fee is 149 By law it cannot be changed Every customer has to pay the same There was a huge lawsuit in the state of Texas over it. If another dealership has reduced it for you thy are breaking the law. I'll be happy to give you a 50 dollar credit in service to make up for the fact I can't reduce it but I will not , even for my parents or family reduce it because it is against the law." Here is what it says at another Honda Dealership where I bought my new Honda recently. There is a BIG SIGN posted when you go to sign your paper work... see quote below. "A Documentary Fee is not an official fee. A Documentary Fee is not required by law, but may be charged to buyers for handling documents relating to the sale. A Documentary Fee may not exceed a reasonable amount agreed to by the parties. This notice is required by law." So go some place else, they will try to LIE and CHEAT you at every corner... I would never do business with these people ever.... I went some place else and I am very happy that I did. I was able to get what I wanted for the price I wanted!! More
Horrible, Stressful, Frustrating Dalton at Greg May knew nothing about anything. We went in to purchase a car, gave him all of our info, paid the down payment (money from selling out Dalton at Greg May knew nothing about anything. We went in to purchase a car, gave him all of our info, paid the down payment (money from selling out other car) signed papers and drove off with out new Pilot. I get a call the next day saying he ran my FATHER IN LAWs credit and not my husbands. I do not know how since the only thing that is the same is my husband is a jr and his dad is a sr. BUT WE TOLD THEM THAT!!!!!!!! Still, they wanted us to get a cosigner since we had no established credit. Any time I called to ask questions about our situation Dalton was clueless.. He knew nothing about credit, or how our situation happened, much less how we were able to drive off the lot with the vehicle and then the next day say "opps wrong person". I am returning the car and I am very displeased with their service. More