Dellen Ford - Service Center

My experience with Bill McCoy Ford started out fine for regular maintenance. Once my car (2002 Ford Focus) had an actual problem is when it went down hill. I brought it to the Ford service center thinki regular maintenance. Once my car (2002 Ford Focus) had an actual problem is when it went down hill. I brought it to the Ford service center thinking if there was a place that would be able to figure out what is wrong and fix it right, it was Ford. Couldn't have been more wrong! I brought it in 3 times for the same problem... my car would occasionally shake and run rough on start but would eventually stop and run normally once I drove it a little while. The first time they had my car for 3 days and could not duplicate the issue, charged me to replace a hose that they thought had a hole in it and hoped that would help. Second time (2 weeks later) the check engine light came on after the same experience happened above, brought it in and same thing. They were not sure whats going on ... replaced my spark plugs hoping that would fix the problem. Happened a third time, brought it in. Two days later I got a call from them stating that my engine had died on the test drive and it would cost me $4000 to replace or I could junk it. Throughout this ordeal I never got the feeling from them that there was an engine issue what so ever. After this ordeal when faced with the prospect of having no car (and loosing a car I had for 10 years and took very good care of) there was no help or sympathy. They couldn't even tell me what was really wrong with the engine, just that they would need to put in a new one. I took it to another place for a second opinion and they helped me understand that the issue and that it should have been caught the 2nd time I came in to Ford by performing a simple compression test. Had the techs and service managers used a little thought during my situation ... and maybe listened to me ... this would have possibly been prevented. To make matters worse they deny that they didn't fix the problems that I came in for since they got the check engine light to go off "the problem must have been resolved" ...even though I brought it in for the same issue every single time. No integrity or compassion in the workers here. Save your self the trouble and go somewhere else for repairs. More