Greg Hubler Ford

Incredible Would like to thank Olivia and Jim and everyone who was involved in this big investment I have made. I enjoyed the experience in buying a new car and Would like to thank Olivia and Jim and everyone who was involved in this big investment I have made. I enjoyed the experience in buying a new car and having all of my questions answered with no hesitation . Thank you again! More

No motivation My fiance and I went into this dealership on Friday. I had every intention of leaving with a car that day or the next. First of all, I was very di My fiance and I went into this dealership on Friday. I had every intention of leaving with a car that day or the next. First of all, I was very disappointed by their used inventory. They have a ton on their website, but most were at other dealerships. We worked with Brandon, and test drove 3 vehicles. I wasn't in love with any of the 3. We went to lunch and looked through their inventory one more time. We went home and got my trade and went back. I was told there was an explorer on the lift in service but we couldn't look at it since it was up there. I was told they'd call me Monday when it was done being serviced. He never once offered for the dealership to look at my trade, nor did i receive a call asking me to come back and look at the Explorer. They missed out on a decent trade and a deal. I was in the market for a car and ended up buying one the next day from a different dealer. He never once ran numbers of any kind, or tried to get me into a new vehicle. He just seemed extremely unmotivated. More

Excellent service I took my 2003 Taurus in for replacement of tie rods, as diagnosed by another Ford dealership. As it turned out the tie rods were fine, but the sway b I took my 2003 Taurus in for replacement of tie rods, as diagnosed by another Ford dealership. As it turned out the tie rods were fine, but the sway bar was bad. This saved me several hundred dollars!! The service department employees are knowledgeable, honest, and timely. I will be returning! More

Great customer service Purchased a car from Dellen in December because of their lifetime warranty option. I drive a lot so I have visited the service department for oil cha Purchased a car from Dellen in December because of their lifetime warranty option. I drive a lot so I have visited the service department for oil changes 5 times since then. The entire staff has always been so professional and they are very customer service oriented. So far every visit has cost me at least $20 less than any jiffy lube visit I ever had. I personally will never go anywhere else. More

Overall experience of sales process Dellen Ford in Muncie is a dealer ship that needs to be recognized as a top Ford dealer in the state of Indiana. The sales associate, Constance Harris Dellen Ford in Muncie is a dealer ship that needs to be recognized as a top Ford dealer in the state of Indiana. The sales associate, Constance Harris met us as we pulled onto the lot to begin the search process for a Ford F150. She sincerely listened to our needs and shared her vast knowledge about the truck. Her no pressure approach helped us feel comfortable and created a sense of trust. She willingly encouraged us to drive the vehicle and see if it fit. After determining which vehicle was right, she tirelessly worked to ensure that our pricing was what we were able to afford. The general manager, Charles Veneable spoke with us and assured that he would do all he could to make sure we were satisfied with our vehicle and the pricing and he did just that. The process was smooth and we walked away with what we feel is the best vehicle we could have purchased. The process of purchase from start to finish was centered around one thing; making sure we were satisfied customers for LIFE!!! Thank you Dellen Ford More

Good experience My salesman Brayden Runyon worked very hard at getting me what I needed in payments and it was overall a very good experience I would recommend anyon My salesman Brayden Runyon worked very hard at getting me what I needed in payments and it was overall a very good experience I would recommend anyone to go there More

Great vehicles, Great warranties, Great service. I purchased a used vehicle from Dellen Ford because of the relationship I have with Charles Venable (General Manager) from his earlier days with Stoop I purchased a used vehicle from Dellen Ford because of the relationship I have with Charles Venable (General Manager) from his earlier days with Stoops Buick as a salesman. Charles has always been very honest and fair with me, and although he is no longer a salesman, I will continue to buy vehicles from where ever he works because of his passion for fairness and excellence, which I have grown accustomed to. He is a good Christian man driven by high values. He will drive this Ford dealership to become the best dealership in Muncie because he actually cares about each individual customer, and that is very refreshing to me. They have great vehicles, great service, and really care about their customers. More

Joshua Albert Richmond /2016 F150 XLT I came in looking for a great deal on leftover 2016 F150s. I had heard about dellens great deals and the lifetime warranty which was what brought me i I came in looking for a great deal on leftover 2016 F150s. I had heard about dellens great deals and the lifetime warranty which was what brought me in. I go in and the salesman/manager was extremely pushy. They offered me $16,000 for my trade even though i was offered $18,500 at another Ford dealership in Anderson. They wouldnt work with me on price OR on trade value. I have since bought my new truck and i will never be going back to Dellen. They obviously dont care about their customers. More

Very personal experience with top notch customer service. Arrived close to closing time on a Friday night. Greeted by a young man, Brody, he had an upbeat personality and a genuine interest in building a rela Arrived close to closing time on a Friday night. Greeted by a young man, Brody, he had an upbeat personality and a genuine interest in building a relationship with us to meet our needs. He went above and beyond in customer service, making the experience all about us. We met with some other knowledgeable and friendly staff. Matt, in financials took care of all our paperwork and Rick, head of service department, explained in detail Dellen's "Warranty Forever" program. We not only left with our new purchase, we had made some new friends! 5 stars! More

It was a very pleasant experience We purchased a new Ford Edge Titanian from Constance Harris , the experience was the best, she very thorough in explaining all the features of the ne We purchased a new Ford Edge Titanian from Constance Harris , the experience was the best, she very thorough in explaining all the features of the new car and was very patient with us , as we elderly. She made us feel as thought we could ask her anything. She spent about 2 hours talking with us. I would highly recommend her. More