Greenway Nissan of Brunswick - Service Center

Smoke and mirrors This is the 53rd vehicle I have owned and this dealership changed hands two years after I purchased my vehicle. The overall performance of the service This is the 53rd vehicle I have owned and this dealership changed hands two years after I purchased my vehicle. The overall performance of the service department, while still adequate, is not what it once was. The service manager, Lexie, is superior in her field and her attention to detail. Trouble is that new personnel are obviously without a clue as to what the job entails and Lexie is the glue holding the front service together. As I said, adequate, but could stand some better personnel who appear to want to promote service with some degree of knowledge...otherwise, don't leave them alone until they [service advisors] are fully prepared to do the job. Long story. Only game in town. Might think they would act like they were the best game in town. Additionally, I do not care to have service appointments made from a remote location. More

Service Dept. Danielle, Lexi & Greg (new guy from McDonough, Ga.) were wonderful! They helped me & were very nice. I felt like they cared about me as a customer. Danielle, Lexi & Greg (new guy from McDonough, Ga.) were wonderful! They helped me & were very nice. I felt like they cared about me as a customer. More

Drive Belt replacements Excellent Service provided by both the parts and service department. Walked in with a problem and waked out in less than 2 hours. Parts were available Excellent Service provided by both the parts and service department. Walked in with a problem and waked out in less than 2 hours. Parts were available and they were able to replace them on the spot. I thought i was gonna have to wait for parts and to schedule an appointment. Excellent Service and recommend it 100%. More

This dealership tried to rip me off I would love for corporate to call me. Took my 2016 Titan XD in for oil change. Had a $24.95 coupon but told it might take synthetic. Danielle, my ser I would love for corporate to call me. Took my 2016 Titan XD in for oil change. Had a $24.95 coupon but told it might take synthetic. Danielle, my service advisor was awesome! Told her if it took synthetic then go ahead. I go to pay the bill and it’s $210+. I looked at the bill and they charged me for two cartridges. Once I inquired about it with the parts person and my service technician, they told me it was mandatory to change the fuel filters every oil change to maintain my power train warranty on my deisel. Problem is, Inhabe a gas engine. The tech began to argue with me telling me I had a diesel. Any normal service tech would be able to tell me if I had a diesel or gas engine not only by the smell of the fuel, but the positioning of the fuel filters. My gasoline fuel filter is located in the bottom of my fuel tank and the fuel pump has to be removed to change it. So the technician has basically lied to me about changing my fuel filters and tried to charge me for them, and then argue about my engine I had. And then have the xxxxx to tell me he changed my fuel filters. Completely unacceptable and would never recommend this dealership because they bill you for service they don’t perform. I’m willing to complain all the way to corporate about this unethical behavior and contact the BBB., I am at a loss for words. More

Courtesy and Helpfulness Nice people and helpful. Live 30 miles from Awesome Nissan. Scheduled appointment two days earlier. Pulled in and was greeted within 3 minutes. E Nice people and helpful. Live 30 miles from Awesome Nissan. Scheduled appointment two days earlier. Pulled in and was greeted within 3 minutes. Everything accomplished on what service I needed (alignment and brake service. Knew the cost. Waited for vehicle. Completed within committed time frame. More

Routine maintenance Went in for routine maintenance, oil change & tire rotation with no appointment. Lexie and the whole service department made sure I was taken care of Went in for routine maintenance, oil change & tire rotation with no appointment. Lexie and the whole service department made sure I was taken care of in a timely manner. They made sure I knew that they were shorthanded that day & would do their best to get me out as soon as possible. During my waiting time, I was checked on several times to see if wanted something to drink and to let me know what was going on. More

First Service on new car Appoint available within 24 hours, service rep was outstanding in responding. Work completed quickly, concerns dealt with promptly, clean waiting ar Appoint available within 24 hours, service rep was outstanding in responding. Work completed quickly, concerns dealt with promptly, clean waiting area with wi fi. Positive experience. More

Came in for an oil change, drove off in a new truck They simple made a deal that I couldn’t resist. Edward the salesman was smooth as silk. With the new truck rebates and incentives, plus good financing They simple made a deal that I couldn’t resist. Edward the salesman was smooth as silk. With the new truck rebates and incentives, plus good financing, it all made sense. 3rd truck that I’ve bought from them More

Excellent Service from Lexi, Service Manager Lexi goes over & beyond to ensure each service experience is handled in a professional and courteous manner. I test drove a 2018 Maurano Platinum whi Lexi goes over & beyond to ensure each service experience is handled in a professional and courteous manner. I test drove a 2018 Maurano Platinum while I waited. More

They Just Don't Seem To Care I called to schedule a service appointment and when I pressed one for service and one to make an appointment it says their phone is not accepting call I called to schedule a service appointment and when I pressed one for service and one to make an appointment it says their phone is not accepting calls from unknown numbers. I called again and pressed 0 for operator and she said they were aware of the problem but could do nothing about it and what's more didn't really seem interested in doing anything about it. This led me to believe that they have a slipshod operation and basically don't care about the little details - which is very important when repairing a car. I finally got through to service and the person answering the phone said "hello?" and when I asked "is this the service department?" They said "yeah" as if they were high on something. I decided to take my car somewhere else for oil changes and I guess I'll just have to let the recall notice lapse. This is not my first visit either. I found their prices for service to be kind of high and it seemed like they really didn't care too much about details other than and trying to sell you more service. The service I had done - changing the transmission fluid Ash did seem rather quick. Although now I wonder if they did the job right as it seems the transmission is slipping a bit. More