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199 Reviews of Greenway Mazda - Service Center
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October 31, 2022
Car wash with oil change and tire rotation. Service writer was great, kept me informed. Service writer was great, kept me informed. More
by Bl75087
Employees Worked With
October 27, 2022
Antonio made service seamless. He is a challenge solver. The whole department is efficient. I also like the texts showing the car in progress of service. They even provide a video He is a challenge solver. The whole department is efficient. I also like the texts showing the car in progress of service. They even provide a video of any issues that you can approve or not allow without being at the dealer. Excellent! More
by AARONFG
Employees Worked With
Antonio
September 27, 2022
Very pleasant atmosphere and very polite workers. It didn’t take long to get my car serviced. It didn’t take long to get my car serviced. More
by melkins
July 08, 2022
The service provided was excellent. The waiting area was clean and comfortable. The representative assisting provided a good estimate regarding the time it would take to service my ve The waiting area was clean and comfortable. The representative assisting provided a good estimate regarding the time it would take to service my vehicle. More
by baldon4
Employees Worked With
Antonio, Service
May 18, 2022
A very positive customer experience working with our dealer, Greenway Mazda, to repair an issue with a sound emanating from the chassis. We received a warm greeting from Service Advisor, Christopher Br dealer, Greenway Mazda, to repair an issue with a sound emanating from the chassis. We received a warm greeting from Service Advisor, Christopher Branch, upon arrival at the service department. Mr. Branch reviewed our vehicle history and determined that the repair would be covered under our vehicle warranty. This was good news and provided assurance to us that Greenway Mazda stands behind their service to the vehicles they sell to very satisfied customers like us. Mr. Branch arranged an Uber transport for me so I could return home and continue work on other projects. Working with the Service Technician, Mr. Branch provided regular service updates including a video from the Service Technician identifying the problem and the repair solution. With parts in stock, we were able to pick up our vehicle with a same day turnaround thanks to the good people at Greenway Mazda. There are a lot of great dealerships along the Southwest Freeway in Houston. If you are looking for a wise investment and great service after the sale, look no further than Greenway Mazda. They are the sales and service professionals in Houston. More
by CTFleming
Employees Worked With
Christopher Branch
November 23, 2021
A very unpleasant appointment today. After 8 years taking my SUV to get service done at Mazda Greenway today was a total chaos. Mazda greenway sends discount coupons by email and when I arrive at the dealer my SUV to get service done at Mazda Greenway today was a total chaos. Mazda greenway sends discount coupons by email and when I arrive at the dealer it is always a problem to use them and apply the discounts correctly and that is when the appointment that should be quick and pleasant turns into a battle leaving a very bitter taste in my mouth . This time doing a simple engine and brake oil change took too long. My car entered at 12:40 pm and finished at 5pm. When I got to pick it up the manager was just calculating the discounts which he did wrong and I was already tired of claiming, so I let them charge me whatever they wanted I just wanted to leave that place. Nobody ever explained anything to me about what they did or what they recommended for me and why. I also ordered the state inspection and they did not give me a copy or tell me if I passed it or not. I went home and in the middle of the road the light of the air pressure of the tires came on and I had to take the car to have the air in the tires measured, something that when doing the rotation they had to verify. Horrible service after 8 years of doing maintenance there and leaving them a lot of money I will never go back again. More
by DG
Employees Worked With
Sean
February 10, 2021
stay away... bought a 2019 cx-5 and horrible service, never never never buy their prepaid service agreement. don't think the service department knows how to open the service bay garage door much less never never never buy their prepaid service agreement. don't think the service department knows how to open the service bay garage door much less actually work on a car. have been there 4 times for basic serivce and all been terrible. More
by msternenberg
Employees Worked With
Bennie Brown, Wally Elostaz
November 27, 2019
Poor management. I have spent thousands at Greenway Mazda... my 2018 Mazda 6 was repaired from a collision. I needed diagnostics run and systems reset. They refused because it was "branded".... Patheti Mazda... my 2018 Mazda 6 was repaired from a collision. I needed diagnostics run and systems reset. They refused because it was "branded".... Pathetic excuse for incompetence. The service adviser was incompetent, did not know enough about Mazda 6 functions to discuss it with me. Poor, poor, poor.... Stay Away!!!! More
by 9dorff
Employees Worked With
Robert Wong, Edwin Gonzalez
