Greenway Kia of Rivergate - Service Center

I don't make an effort to write reviews, but I will make an exception for this septic tank of a dealership! After my visit to this establishment I can honestly say I felt like dog fecal matter on the bot an exception for this septic tank of a dealership! After my visit to this establishment I can honestly say I felt like dog fecal matter on the bottom of their shoes. I have a 2018 Kia Soul! with 61,204 miles on it. I bought it 4 years ago and have had zero issues with it until 2 weeks ago. I was told by this dealership that the engine is blown and needs a new one for $10,000. There was a warranty on it that expired at 60,000 miles. As if this whole experience hasn't been upsetting enough, to be treated like a worthless gnat and not worth anyones time is just deplorable. I work in customer service. Everyone except Maggie the receptionist in the service department, is an absolute failure at their jobs. True car-salesmen work here, you know the kind that are only about screwing the customer and making their personal gains. They initially gave me an excited call before the "diagnostics" were done on the car asking if I'd be interested in selling it to them since they needed more cars for their lot and mine was a high demand vehicle. I told them, pending the diagnostics I would let them know. Once they called and said "Engine was blown, it has no compression and it will be $10,000 to fix" I called them back and let them know I would discuss selling it to them. Was told I had to meet with the V.I.P. Manager (an absolute joke of a title and person named Stan) for an in person appraisal. Went back down to the dealership for said "appraisal" since they wouldn't do it without me there and met with Stan. He told us to have a seat and came back with print out about 5 minutes later saying they could buy the vehicle for $2,500-3,000 and that is the best they could do. Stan my man, put some effort into what you do. Look at people's car and do the whole song and dance for an appraisal. You know the silent walk around and touch all my cars scuffs and bumps. That was too much for you I guess, might be time to retire sir. Thanks for leaving me with the service department guy too, he was a peach like you. When I asked multiple times what caused my engine to seize, he had no answer for me. Stan took us over to the service department and just left us there to speak to someone and we never saw him again. Service department guy came out and talked to my spouse and I like we knew nothing about cars and there was no clarity on what the root of my engines issue was, because they had to take it completely apart to diagnose it....I guess doing your job is hard and effort isn't your thing then. I have a 1.6L engine, there are no reported issues with this engine, wouldn't you want to look into that and figure out what made this engine an anomaly? When I asked for "official" diagnostics on paper, I was told they have none. For the $230 in diagnostics I was charged for I insisted that I wanted something on paper, so finally he turned to Maggie the receptionist and said "put blown engine on the paperwork" He also tried to put the blame on us saying it could have overheated, lack of oil changes, or maintenance. Which absolute xx, as we took care of the car regularly for all maintenance and oil. The aggravation, hatred, and all over disappointment I'm experiencing with Kia corporate and these clowns is monumental. I bought this vehicle in 2019 for $25,000 and It let me down at 61,204 miles. Most worthless investment I've made in my life. Kia and it's employees don't stand behind their products and support their customers is what I've learned during this entire experience. In todays world a little decency, compassion, and understanding goes a long way. I'm not asking for a hand out or a massive discount, but I will ask that you retrain your employees. Your customer service is a joke and needs a lot of work. Good Luck! More

They scam you with the diagnostic fee of $199. Charged me to “diagnose” a problem with my steering column when I am the one that told them the issue. Then double dipped and charged me another $199 Charged me to “diagnose” a problem with my steering column when I am the one that told them the issue. Then double dipped and charged me another $199.00 for labor for the same function for a $4.00 part. I have been a 15 year Kua customer who has bought 2 new cars and a used car. I am selling my new 2022 Kua Sportage and will never do business with a Kia dealer again. Hope you enjoy your $199 charge. You have lost a customer. More