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Greenway Kia of Rivergate - Service Center

Madison, TN

4.6
159 Reviews

159 Reviews of Greenway Kia of Rivergate - Service Center

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October 11, 2024

Dealership was not good about getting back to me when the part was received to schedule a appointment, I had to call them the work was good and on time , I elected to get a oil change done with out asking wh More

by Mark C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Greenway Kia of Rivergate responded

Mark, thank you for sharing your feedback with us. We're glad to hear that the work was completed on time at Greenway Kia of Rivergate, but we apologize for any communication issues and unexpected costs. We appreciate your input and will use it to improve our services moving forward!

October 03, 2024

Professional and friendly, Great service and clean. Diagnosed and explained my problem very well. Work was done and completed More

by gladys.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Greenway Kia of Rivergate responded

Gladys, thank you for the wonderful feedback! We're delighted to hear that our team at Greenway Kia of Rivergate provided professional and friendly service. If there's anything else we can do for you, just let us know!

September 14, 2024

The work was done and completed on time. The gentleman who waited on me was very friendly and respectful. More

by karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Another man. Can't remember his name.
Sep 16, 2024 -

Greenway Kia of Rivergate responded

Karen, we're glad to hear that our team at Greenway Kia of Rivergate provided timely and respectful service. Thanks for the positive feedback!

September 04, 2024

This dealership is friendly and efficient. They keep you informed and seem knowledgeable. They have been servicing my car for a year now and I’ve always been pleased. They will recommend thin More

by EFG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Campbell, Melonie?
Sep 04, 2024 -

Greenway Kia of Rivergate responded

Thanks for sharing your experience! We're glad to hear that our team at Greenway Kia of Rivergate has been providing friendly and efficient service. We appreciate your trust in us over the past year, and we're happy you're loving your Kia!

August 23, 2024

Friendly efficient clean great service in and out fast service given and explained things well More

by jackiepate874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Greenway Kia of Rivergate responded

Jackie, your kind review warms our hearts! Thank you from the Greenway Kia of Rivergate Team.

May 31, 2024

Horrible. 2 hours and 40 monutes for an oil change. Also the techs keep leaving the bolts out from the undershield. I do.not recommend this dealership. More

by Rammstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Excellent customer service. Ti.ely and efficient with a friendly smile makes it a whole lot easier to accept. More

by jmcgranahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Greenway Kia of Rivergate responded

Thank you for the kind words! We're delighted to hear that our team at Greenway Kia of Rivergate provided timely and efficient service with a smile. See you next time!

May 09, 2024

Very quick friendly welcoming your service team met all our expectations I look forward to our next visit More

by Bigdaddycane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulysses Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virgil Avery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Winkfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Matlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fredrick Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Galuszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Greenway Kia of Rivergate responded

We're glad to know our service team at Greenway Kia of Rivergate met all your expectations! We appreciate the positive feedback and look forward to seeing you on your next visit. Safe travels until then!

May 08, 2024

Friendly, efficient service. Comfortable waiting area. Communicate well concerning service and wait times. Will recommend ways to improve your service accordingly but do not ov More

by EFG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Britt
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Greenway Kia of Rivergate responded

We're glad to know you've had positive experiences with us at Greenway Kia of Rivergate, and that Kenneth has been able to assist effectively! We appreciate your feedback on our service communication and waiting area. Thanks for choosing us!

April 30, 2024

The team at Greenway Kia of Rivergate is top tier. Keisha's and Jeff's customer service was above and beyond. I always like part of family when visit this location. It is as I have known these people More

by dennisenglishwofm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Keisha
Apr 30, 2024 -

Greenway Kia of Rivergate responded

We're so glad to know that our team at Greenway Kia of Rivergate made you feel like part of the family! It's great to see Keisha and Jeff provided top-notch service. Thanks for your kind words, we are here for any of your future needs!

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