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Greenway Kia of Riverchase - Service Center
Pelham, AL
67 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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67 Reviews of Greenway Kia of Riverchase - Service Center
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February 10, 2017
Overall Service No appointment was necessary and I drove right up to the service department and was waited on immediately. They keep you abreast of what they are doin No appointment was necessary and I drove right up to the service department and was waited on immediately. They keep you abreast of what they are doing with your car and how much longer it would be. The employees are very friendly. Every time that I come to get my car serviced, it's always a pleasant experience. The waiting room is always neat and clean with plenty of coffee and snacks. More
by Happy1
Employees Worked With
Gerald Seaborn
February 08, 2017
Disappointed I bought my car at Riverchase Kia and it was a great experience because of Teddy Frye. Unfortunately I cannot say the same for the service department I bought my car at Riverchase Kia and it was a great experience because of Teddy Frye. Unfortunately I cannot say the same for the service department. Last week I called to make sure I would not need to make an appointment and was told not at all just come in and we will take care of you. I came to have my first oil change on my Kia Sorento, drove hour and half to get it serviced only to be told that I would have an hour and half to hour 45 minutes wait. I didn't understand why it would take so long I had allotted about an hour at the most but sure hoped it would not take so long. But I had to pick up my grandchildren so was unable to stay that long. The lady said "oh it is alright you can go to 7200 miles before the oil change" This is totally opposite from what I have been told. So instead of my one out of three free oil changes I ended up paying for my oil change and am still upset by the whole situation and this was last Friday, February 3, 2017. More
by Kindmary49
Employees Worked With
i didnt get a name
December 06, 2016
Horrible Service I took my wife's car over there for an oil change. I checked the color and quality of the oil before we took it to them. It was very dark and definite I took my wife's car over there for an oil change. I checked the color and quality of the oil before we took it to them. It was very dark and definitely needed changed. So I took it there and waited about 45 minutes. I checked the oil after the service and it was still dark and not clear like new oil. Theye did not do the service but said they did. I wouldn't trust them with anything. More
by Michael Smith
Employees Worked With
Not sure
December 05, 2016
Tracy and the service team kept me warm and dry. I had a window fall off track on a rainy Saturday. With no appointment and little hope for a quick fix, I took my car to Riverchase Kia, and Tracy was I had a window fall off track on a rainy Saturday. With no appointment and little hope for a quick fix, I took my car to Riverchase Kia, and Tracy was able to work me into their busy schedule and send me on my way with a fixed window. I was very impressed and am very thankful for the service team's help. More
by DADII
Employees Worked With
Tracy Hambrick
November 17, 2016
Work not done So I took my car into be serviced at Riverchase Kia, where I bought it, and I paid for my wheels to be rotated, only to get home and know for a fact So I took my car into be serviced at Riverchase Kia, where I bought it, and I paid for my wheels to be rotated, only to get home and know for a fact that they were not rotated. I wonder what else was paid for and not completed. Anyone who is or has used them needs to question them also. More
by Aaron20
October 15, 2016
They treat you like family. I've gotten two cars from them and I've always felt welcome. My last visit was yesterday when I went to the service department. I dealt with Tracy Cha I've gotten two cars from them and I've always felt welcome. My last visit was yesterday when I went to the service department. I dealt with Tracy Champagne Hambrick and she helped me from start to finish. Explained everything to me and was so kind. She really made feel welcome and explained to me what they were doing to my car as time went on. I got my car back like new and I met a wonderful lady in the process! Very nice people and cars! More
by Trigun2512
Employees Worked With
tracy champagne hambrick
September 16, 2016
Great place to buy your next ride Went to just look; the first time was looking for an SUV and they made us feel at home. We purchased what we what within 2 hours and for what we said Went to just look; the first time was looking for an SUV and they made us feel at home. We purchased what we what within 2 hours and for what we said we would pay per month. Nice people. Next carried SUV in for service, saw a used Ford Ranger. Talked to Teddy Frye while oil was being changed. Could not turn down what great offer he made us to drive away within 2 hours was a pickup. They have always stood behind what they say. Go by and give them a try, you will be glad you did. More
by Glenn & Donna
Employees Worked With
Teddy Frye
March 02, 2016
Bad customer service😈 I went to get a quote for a tire for my 2016 kia and the lady in the service department wrote my info on a yellow sticky pad with no good details. The I went to get a quote for a tire for my 2016 kia and the lady in the service department wrote my info on a yellow sticky pad with no good details. Then I asked for something more professional. Then she just put it on a bigger piece of paper with no letter head. I was treated like I was getting on her nerves. I will be buying my tire somewhere on than Kia. This was on 3/1/2016 around 8:45am More
by Daylon Giles
Employees Worked With
she was a young white female
December 18, 2015
I paid almost $300.00 for the cross bars so I can put a luggage rack on. When talking to the service department, they told me they can put them on for free. After paying for the parts and driving an hour luggage rack on. When talking to the service department, they told me they can put them on for free. After paying for the parts and driving an hour to get to the dealership, they decide to charge me an additional $50!! Never trust this dealership, and never accept an answer over the phone!!! More
by twisted1280
Employees Worked With
Service Department
October 23, 2015
People do not do what they say they will do. I brought my car 2011 KIA for a recall and the repair a door switch on a Friday afternoon. Spoke to the service rep on Saturday for an update - wa I brought my car 2011 KIA for a recall and the repair a door switch on a Friday afternoon. Spoke to the service rep on Saturday for an update - was promised a call when it was ready. No call - I called back - he had left for the day - they told me the car was ready. Customer Service Failure #1. Was to call me the following Monday about KIA replacing a switch under "extended- customer satisfaction" warranty - no call. Failure #2. I had to call back on Wednesday - had not done what was requested. Failure #3. He called KIA warranty - called me back - would not cover a $16.00 door switch. I asked for the person's name at KIA who made the decision - he said he would send me an email that day. Never received. Failure #4. Called back again on Friday - had not done it. Failure #5. - Just "too busy". I asked for the Service Manager - they currently do not have one. Now my concerns twofold - KIA made a car that had to be recalled and did not hesitate to inconvenience me by bringing my car in for a repair - leaving all day and having to arrange for two rides. When I asked them for a $16.00 switch that failed just over 50,000 miles - but was not returned for service until it was 3000 miles outside the warranty period - the answer was " no". The service Rep. at the dealership does not honor his promises. He failed 5 times in a week to do what was requested. I have asked for the "regional" rep who made the decision to not to cover such a inexpensive part under customer satisfaction - I have yet to get a name and direct number. First I was told it was a specific "regional rep" , then I was told that it was the general "KIA Warranty " number. I plan to go to the KIA website this weekend - look up the person responsible for service in North America - send him an overnight letter expressing my dissatisfaction as to the way I have been treated. It has nothing to do with the $16.00 - it is all about the poor "customer experience" that I received and how they have failed at every opportunity to properly treat a customer. I have not been treated fairly and promises not honored. Does not surprise me when I read the reviews - beware. More
by Frustrated customer
Employees Worked With
Service Rep.
