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Greenway Kia of Riverchase - Service Center
Pelham, AL
62 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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62 Reviews of Greenway Kia of Riverchase - Service Center
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February 26, 2018
Service Had car serviced for a manufactured defect on the leather steering wheel. The Kia consumer rep & the service tech were phenomenal to work with during Had car serviced for a manufactured defect on the leather steering wheel. The Kia consumer rep & the service tech were phenomenal to work with during the entire process, from ordering the new steering wheel to installation. More
by Satisfied Customer Again
Employees Worked With
Jarrell K Gary
October 18, 2017
Service Dept Great Experience I don't look forward to going to an auto Service Dept, but I was pleasantly surprised that I had a great experience! Service Advisor Tracy and Service I don't look forward to going to an auto Service Dept, but I was pleasantly surprised that I had a great experience! Service Advisor Tracy and Service Mgr Jay were friendly, polite, and knowledgeable. The snacks in the Service waiting room were a nice and considerate touch! More
by Lynn1422017
Employees Worked With
Service Dept Advisor Tracy, Service Mgr Jay
July 24, 2017
Warranty and Service The only good part about purchasing my car from Riverchase Kia was the exceptional help that I received from Tracy Hambrick when my engine blew at 77 The only good part about purchasing my car from Riverchase Kia was the exceptional help that I received from Tracy Hambrick when my engine blew at 77000 miles. Kia (the factory) did replace the engine with the warranty but that has nothing to do with Riverchase Kia except for fact that Tracy was so pleasant and helpful with getting my records together and even helping me locate records that I had at other service departments. From the day our salesman screwed us on the purchase price (because he didn't know what I meant by the "out the door" price) to the shafty guy in the finance department who just made excuses for the salesman and kind of made us feel uncomfortable with walking out the door on them, to the day the engine blew I swore I would never buy another vehicle from them. However, if they were to train all of their employees to treat customers in the fashion that I received from Tracy, I would re-consider. I hope she is not the only person at that dealership with her attitude. She was on top of my needs, pleasant to talk to, kept me informed throughout the entire process from the initial phone call to gather records and submitting them, letting me know the warranty would replace my engine and letting me know step by step what was happening all the way to the call this morning that my car was ready. Thank you Tracy Hambrick for your wonderful customer service! More
by JP0721
Employees Worked With
Tracy Hambrick
May 27, 2017
Poor Customer Service Customer service was less than desirable! I went in for touch up paint on Saturday after 4 not not knowing they closed at 4pm. The representative stat Customer service was less than desirable! I went in for touch up paint on Saturday after 4 not not knowing they closed at 4pm. The representative stated that parts was closed for the day. I asked at least twice when they open and he stated, pointing to parts department, "As you can see, they are closed." I asked for a manager and he walks off and says you can find one. I tell another employee what happened and he was better but still wasn't very polite and says that parts closed at 4 and to come back Monday at 7. As he is walking off, I ask to report the gentleman that was rude and he stated,from around the corner, that he knows his name and would do it. Not happy to happy the least. More
by BamaGirl817
Employees Worked With
Not sure but it was the gentleman that was in service at 4:15-4:20
May 09, 2017
Satisfied Customer I took my SUV in for a Munro repair. While waiting, I looked at the cars on the lot and found myself considering a new vehicle. The salesman and the d I took my SUV in for a Munro repair. While waiting, I looked at the cars on the lot and found myself considering a new vehicle. The salesman and the dealer incentives were very encouraging. More
by Satisfied Customer Again
Employees Worked With
February 10, 2017
Overall Service No appointment was necessary and I drove right up to the service department and was waited on immediately. They keep you abreast of what they are doin No appointment was necessary and I drove right up to the service department and was waited on immediately. They keep you abreast of what they are doing with your car and how much longer it would be. The employees are very friendly. Every time that I come to get my car serviced, it's always a pleasant experience. The waiting room is always neat and clean with plenty of coffee and snacks. More
by Happy1
Employees Worked With
Gerald Seaborn
February 08, 2017
Disappointed I bought my car at Riverchase Kia and it was a great experience because of Teddy Frye. Unfortunately I cannot say the same for the service department I bought my car at Riverchase Kia and it was a great experience because of Teddy Frye. Unfortunately I cannot say the same for the service department. Last week I called to make sure I would not need to make an appointment and was told not at all just come in and we will take care of you. I came to have my first oil change on my Kia Sorento, drove hour and half to get it serviced only to be told that I would have an hour and half to hour 45 minutes wait. I didn't understand why it would take so long I had allotted about an hour at the most but sure hoped it would not take so long. But I had to pick up my grandchildren so was unable to stay that long. The lady said "oh it is alright you can go to 7200 miles before the oil change" This is totally opposite from what I have been told. So instead of my one out of three free oil changes I ended up paying for my oil change and am still upset by the whole situation and this was last Friday, February 3, 2017. More
by Kindmary49
Employees Worked With
i didnt get a name
December 06, 2016
Horrible Service I took my wife's car over there for an oil change. I checked the color and quality of the oil before we took it to them. It was very dark and definite I took my wife's car over there for an oil change. I checked the color and quality of the oil before we took it to them. It was very dark and definitely needed changed. So I took it there and waited about 45 minutes. I checked the oil after the service and it was still dark and not clear like new oil. Theye did not do the service but said they did. I wouldn't trust them with anything. More
by Michael Smith
Employees Worked With
Not sure
December 05, 2016
Tracy and the service team kept me warm and dry. I had a window fall off track on a rainy Saturday. With no appointment and little hope for a quick fix, I took my car to Riverchase Kia, and Tracy was I had a window fall off track on a rainy Saturday. With no appointment and little hope for a quick fix, I took my car to Riverchase Kia, and Tracy was able to work me into their busy schedule and send me on my way with a fixed window. I was very impressed and am very thankful for the service team's help. More
by DADII
Employees Worked With
Tracy Hambrick
November 17, 2016
Work not done So I took my car into be serviced at Riverchase Kia, where I bought it, and I paid for my wheels to be rotated, only to get home and know for a fact So I took my car into be serviced at Riverchase Kia, where I bought it, and I paid for my wheels to be rotated, only to get home and know for a fact that they were not rotated. I wonder what else was paid for and not completed. Anyone who is or has used them needs to question them also. More
by Aaron20
