Greenway Kia of Riverchase - Service Center

I think Riverchase Kia has got to be one of the most dishonest, unprofessional dealerships I have ever come into contact with, I wish I had seen this page before I took my car there. They provide the dishonest, unprofessional dealerships I have ever come into contact with, I wish I had seen this page before I took my car there. They provide the worst customer service and lie, lie, lie, lie. each time I called about my car they were always diagnosing it. Never could speak to anyone who knew anything about a car. TERRIBLE TERRIBLE More

This place is absolutely the worst place ive ever been from buying my car from them to coming back and having my oil changed. I will never come back to this place and I'd advise you note to do business wi from buying my car from them to coming back and having my oil changed. I will never come back to this place and I'd advise you note to do business with them either but hey its your choice go ahead and find out. They cant even keep any workers. 😂 Oh and its not just me i have 2 other family members that have done business with you and they say they'll never be back either. 150 dollar's for a oil change and tier rotation. Smh. More

As a marketing professor who has studied customer service across thousands of companies throughout my career, I can honestly say that the Riverchase Kia service department is one of the worst I have ever com across thousands of companies throughout my career, I can honestly say that the Riverchase Kia service department is one of the worst I have ever come across. There is a 95% likelihood that whatever they say to you in the service department will NOT happen. We have had AC problems with our K900 and have taken it to them 9 different times over the last two years having spent close to $6,000 so far. The car has been in their service parking lot more days than in our driveway. They will lie to you, and then lie to you again, and then lie to you again. If you call to ask about your car, do not leave a message because it's 100% guaranteed they will not call you back. It's hard for me to fathom what type of leadership it takes to produce the sort of systemic dishonest culture that exists in this service department. More

They are pure trash. The service dept does nothing but lies to customers. Then the techs tell you they will fix on the side. Andrew Smith and the rest. Worst Kia we ha The service dept does nothing but lies to customers. Then the techs tell you they will fix on the side. Andrew Smith and the rest. Worst Kia we have ever been too More

0/5 Stars is true rating: I purchased my car at this dealership new this year. I reached my first service interval and SCHEDULED an appointment. I had to wait 2.5 hours for an oil change and tire rota dealership new this year. I reached my first service interval and SCHEDULED an appointment. I had to wait 2.5 hours for an oil change and tire rotation. This is unacceptable at any level. If they cannot handle the volume then the service manager should be metering their schedule better. From a customer service point of view, the manager was "unavailable;" typical, let everyone else feel the frustration of the customer due to your decisions. Great place to buy a car but because they cannot transfer that experience to the service department, where customer service really begins, I HIGHLY suggest that you find somewhere else. I was a raving fan of this dealership; however, they have proved me wrong. I WILL NOT go back unless I can leave my car there all day for a factory recall. That is it. Shameful. If I was this owner I would fire that service manger today and find someone that could do the job. More

I have owned 4 Kia’s, I will never buy another one.The service department at Riverchace Kia is the worst. it took him 15 days to tell me that the fuel injectors needed service. I called the first week Was service department at Riverchace Kia is the worst. it took him 15 days to tell me that the fuel injectors needed service. I called the first week Was told that it would take 15 days for them to diagnosed the problem. Every time a call to check on the car the person that I was supposed to talk to was always too busy. And the service manager didn’t care More

Riverchase Kia’s service department, service Manger, Dealership Manger, and Corp customer Service are absolute Terrible!!!! Instead of buying a Kia I would highly suggest buying a 1985 Yugo or some Dealership Manger, and Corp customer Service are absolute Terrible!!!! Instead of buying a Kia I would highly suggest buying a 1985 Yugo or some other brand ( like a 1951 Studerbacker) that will give you service better than a Kia!!! There is absolutely no excuse to take 3 weeks and still waiting for a simple job of making a replacement key.!!!! They have more Excuses when we call, including Dealer Manager, Than a xxxxxx aa to why it does not like eating a rotten lemon. Do yourself a favor and do not get any closer than 250 miles to Rivercchase Alabamat Kia, More

Update: after my car had been here for two weeks, the general manager, Eddie, stepped in when he heard my complaints. With that being said, he was able to get the repairs, that hadn’t been fixed for 2 we general manager, Eddie, stepped in when he heard my complaints. With that being said, he was able to get the repairs, that hadn’t been fixed for 2 weeks, done within 2-3 days. I appreciate him stepping in and improving my service experience. More

Service Department is amazing, very friendly and make you feel welcome. Address all questions or concerns. I would highly recommended them. Way to go guys feel welcome. Address all questions or concerns. I would highly recommended them. Way to go guys More

Electric window stopped working late on Friday afternoon I took my car into the service center (with no appointment) and explained the window went down and only came up half way and was stuck. Jarrell, the I took my car into the service center (with no appointment) and explained the window went down and only came up half way and was stuck. Jarrell, the service tech, was great, and told me they would keep the car (since it was raining outside) and check it on Monday. He kept me updated, recommended other needed service and was great to deal with. Kudos to Jarrell and Riverchase Kia for great service. More