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Greenway Kia of Riverchase - Service Center
Pelham, AL
62 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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62 Reviews of Greenway Kia of Riverchase - Service Center
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October 16, 2023
Good people at Greenway Kia of Riverchase. Received the part and slapped that sucker on Received the part and slapped that sucker on More
by oldmailtrain
Employees Worked With
Other Employees :
Dylan and Myron and everyone and my favorite Lanesha
October 07, 2023
Always been a good place for me to take my vehicle to. Great staff and service department. Never had a bad experience with them. Bought 2 vehicles from them. Great staff and service department. Never had a bad experience with them. Bought 2 vehicles from them. More
by krissynis
Employees Worked With
August 16, 2023
Excellent job no complaints this time! Service was accurate and not a long wait time. Service was accurate and not a long wait time. More
by pamelapatton331
Employees Worked With
August 01, 2023
I was visiting from Atlanta when my 2014 kia Sorento engine ceased. I called this dealership and spoke with Terrell Goddard. I explained what happen and he was very nice and had a lot of compassion ab engine ceased. I called this dealership and spoke with Terrell Goddard. I explained what happen and he was very nice and had a lot of compassion about my situation. He explained the process so I had a clear understanding of how it worked. Although I had my car towed to Atlanta for the repairs. Terrell exhibited excellent customer service. More
by thomasine001
Employees Worked With
Terrell Goddard
July 26, 2023
If you contact KIA customer care they will tell you to contact the dealership. When you go to dealership they will tell you contact customer care. I finally filed a claim with KIA customer care and it too contact the dealership. When you go to dealership they will tell you contact customer care. I finally filed a claim with KIA customer care and it took them 2 weeks to get back to me. Every time I spoke to someone they escalated my claim to someone else. I felt as if they were waiting me out or hoping I'd eventually give up. I traded a 2017 Mercedes SUV for a Kia sportage from xxxx. Biggest mistake of my life. Finally, Melissa from the KIA claims department calls me to inform me that the KIA is ready and has been repaired. .... 🙄... I arrive there and guess what? Riverchase Kia says the car isn't ready and they never spoke with Melissa. I have a screenshot of the email below. This is like a horror movie or a sick trick being played on me. At this point I've been out of car for 2 months paying insurance for a car I'm not driving and not even offered a rental car for my troubles. I've had enough! I finally see my 2017 Mercedes Benz that I traded in for this junk KIA and I tell them I want my car back and you guys can keep that KIA you've been trying to fix for two months. They send me a manager his name is Shaquille Johnson. He tells me in order to get my car back it's going to cost me $3,800. My response was you sold me a car that worked for a week. I traded in my Mercedes and payed you a difference of $7,500 I want my money back I don't want to pay to get my car back. Mr. Shaquille laughed at my pain and anger. I asked Shaquille Johnson if he found my situation funny.... He responds with yes. It took every bit of my soul not to strangle this man KIA has placed in management. I was able to walk away and not go to jail that Friday. I have posted a picture of the manager so you know exactly who laughs at a KIA customer after being sold a lemon at his establishment. I have another KIA that they serviced for an oil change and they can't even do that right. Look at the attached pictures. Please stay away from Riverchase KIA. They should not be business at all. Kia cars can be nice when they work. However, I have lost faith in the response from KIA customer care and how they handled selling me a lemon. I finally purchased my Mercedes back and I will stick with brands who actually stand by their vehicles and care to make the moment right.. and not try to profit from a customer's misery that they inflicted. More
by Learnem
Employees Worked With
Shaquille Johnson, and the Entire service department.
July 11, 2023
The service man was very polite and professional, He explained everything In a very clear manner explained everything In a very clear manner More
by smartmart9
Employees Worked With
June 06, 2023
They very nice had a appointment at 11:00am got in and out in no time out in no time More
by maridukes
Employees Worked With
May 23, 2023
Very helpful and courteous. I believe the man was named Brent (?). Excellent guy. I hope he's the guy I get next time I'm there. I believe the man was named Brent (?). Excellent guy. I hope he's the guy I get next time I'm there. More
by C.Patrick
Employees Worked With
May 17, 2023
Service was excellent time of perform service was good thanks for a great work,Andrew you are the man thanks for a great work,Andrew you are the man More
by Jey
Employees Worked With
