Greenway Kia of Hickory Hollow - Service Center

They attempted to tell me my brand new car needed a new engine. Accused me of driving my car thru a creek and beach which I had not done. My husband who is a mechanic stated to them that this isn’t right. engine. Accused me of driving my car thru a creek and beach which I had not done. My husband who is a mechanic stated to them that this isn’t right. One service writer was absolutely hateful. When I explained that I wanted to deal with someone else (over the phone) she picked up the phone yelled at me and hung up. I called to speak to the general manager who claimed he would call me back in a couple hours never did and finally called and stated I wanted my car back they finally got it done. Will never return to this dealership again. More

Everyone was nice despite the fact they are dealing with construction. It took 2 hours just like they said it would. construction. It took 2 hours just like they said it would. More

I purchased a vehicle there in late October. Ten days ago the oil light came on and the car stopped running, so I had it towed back. I was told by someone in service that they couldn’t tell me when they woul the oil light came on and the car stopped running, so I had it towed back. I was told by someone in service that they couldn’t tell me when they would be able to do a diagnostic to determine the problem because they were so far behind. And that some cars had been there 6-7 months waiting for parts. When I called the next day, I was told by a rep in the customer service call center that they were more than 20 days behind checking in cars. I waited for a week. Nothing! This was catastrophic for me. I’m a disabled senior who does not live on the bus line. I was given the idea to try another Kia dealer. I did just as I was directed and I picked up my car the very next day from Greenway Kia Rivergate! Maggie and Andrew were great! Thank you God for looking out for me! Turns out it was all their fault anyway, because when they changed the oil, the filter wasn’t replaced correctly. So all of my oil leaked out. They could have totally ruined my engine. One thing is for sure, they don’t have to worry about my coming any where near their place of business (and I use the term loosely) ever again for service, or a purchase. I don’t have good things to say about that experience either, but I won’t even begin to address it today. More

Had 0930 appt for oil change. At 1030 I noticed my car was still in the parking lot and had not been serviced. No communication, explanation or apologies . There were no offers to check on it. I request was still in the parking lot and had not been serviced. No communication, explanation or apologies . There were no offers to check on it. I requested my key and left with no oil change. I have problems with this dealership every single time I go. When there, I noticed quite a large renovation. I wish that money would be used to train customer service and hire enough mechanics More