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Greenway Kia of Hickory Hollow - Service Center
Antioch, TN
170 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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170 Reviews of Greenway Kia of Hickory Hollow - Service Center
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September 16, 2022
Service staff is extremely friendly and professional. It was a busy Friday morning. Jason explained the recommended 30k service and the estimated cost prior to the work being done. Michelle kindly conver It was a busy Friday morning. Jason explained the recommended 30k service and the estimated cost prior to the work being done. Michelle kindly conversed with me as I waited in line, explaining where the water, coffee and temporary bathrooms were located. My vehicle was washed by hand, awesome job done. Due to the ongoing construction, trailers are setup as temporary offices but they are not identified. It would be helpful if they were clearly identified so one knows where to go. Others confused me for an employee, asking where to go to pay their bill, for example. More
by CEE
Employees Worked With
Jason, Michelle
July 14, 2022
I’m just in the dating stage. So far so good. They seem to be competent. Everything went as it should. This is my first visit. I hope it will work like this going forward. Bo So far so good. They seem to be competent. Everything went as it should. This is my first visit. I hope it will work like this going forward. Bob Morrison More
by bmorrisonb
Employees Worked With
Jason in service.
July 11, 2022
I was in and out in less than an hour. The service people were friendly and extremely nice. I had a great chat with Jason, excellent customer service!!!! The service people were friendly and extremely nice. I had a great chat with Jason, excellent customer service!!!! More
by inkedblots
Employees Worked With
Jason
June 30, 2022
I went for tune up and was told the total work would be over 2000.00. I needed to pay for all scheduled maintenance since purchased over 5 years. I asked if he could do just tune up and he explained no. I over 2000.00. I needed to pay for all scheduled maintenance since purchased over 5 years. I asked if he could do just tune up and he explained no. I refused paid 260.00 fee for basically nothing and returned home. I was totally dissatisfied and never plan to return. He told me all or none of scheduled maintenance. As I was leaving he said if you want to come back for some of the work I could. At this point I wouldn't trust your service department. More
by sarahmharris4155
Employees Worked With
David Blake Goolsb
June 28, 2022
Overall, this dealership is consistent in providing high quality services. The individuals working there are also diverse and respectful. I can't say the same for most other places. quality services. The individuals working there are also diverse and respectful. I can't say the same for most other places. More
by Okoro
Employees Worked With
Not applicable
May 30, 2022
They attempted to tell me my brand new car needed a new engine. Accused me of driving my car thru a creek and beach which I had not done. My husband who is a mechanic stated to them that this isn’t right. engine. Accused me of driving my car thru a creek and beach which I had not done. My husband who is a mechanic stated to them that this isn’t right. One service writer was absolutely hateful. When I explained that I wanted to deal with someone else (over the phone) she picked up the phone yelled at me and hung up. I called to speak to the general manager who claimed he would call me back in a couple hours never did and finally called and stated I wanted my car back they finally got it done. Will never return to this dealership again. More
by tnlady143
Employees Worked With
Lana service writer, Dennis Johnson
