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Greenway Kia of Hickory Hollow - Service Center

Antioch, TN

4.0
163 Reviews

163 Reviews of Greenway Kia of Hickory Hollow - Service Center

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May 11, 2023

This dealer is very helpful to me and Awesome! !! Great job Kia keep it up!! More

by Sistermckinnon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Mills
May 11, 2023 -

Greenway Kia of Hickory Hollow responded

We appreciate your support! Thank you for being a valued client of Greenway Kia of Hickory Hollow.

May 11, 2023

Greenway Kia of Hickory Hollow service department IS A JOKE.I have a bent rim it has been sitting in the service department for two weeks. They sold us on this warranty so the warranty people told us to t More

by Wamp1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason in service/Yassin sales, Nick Hayathan
May 19, 2023 -

Greenway Kia of Hickory Hollow responded

Thank you for taking the time to share your experience with us. We are disappointed to see that your vehicle's service has been delayed. This is not the kind of timely repair we are dedicated to providing. If you could reach out to me directly, I would be happy to discuss this further and see how we can assist you with your needs. Thank you. Justin Jarek - Managing Partner - (615) 731-0099

April 20, 2023

I have been getting my Kia’a serviced at Greenway since 2017. My only real complaint, as with most dealership service departments—are the prices and labor fees. Other than that, I’ve always had good custom More

by fss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana
Apr 21, 2023 -

Greenway Kia of Hickory Hollow responded

We are so happy to hear that you've had good customer service experiences at Greenway Kia of Hickory Hollow! Thank you for your continued support. We always strive to provide the most cost-effective services and aim to help our customers save with coupons and discounts whenever possible. We apologize for the wait due to being short-staffed but are glad to hear that Lana was able to assist you with the coupon and get you the services you needed. Thank you for taking the time to share your experience and we hope to see you again soon!

April 15, 2023

Two years ago I had to have a complete rebuild of my 2016 Kia shortages engine. Best customer service experience I ever had by a anybody in my 66 years of living. I believe his name was Terrence and when I h More

by Wdaileyjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
LANA/service department /Worst customer service I have experienced in 66years. She doesn't need to be doing that job
Apr 18, 2023 -

Greenway Kia of Hickory Hollow responded

Thank you for bringing this to our attention. We are sorry to hear about your negative experience with a member of our team. We strive to provide our customers with excellent service and care, and it is disappointing to hear that we fell short in your case. We take your feedback seriously and would like to discuss this further with you. Please reach out to me at your convenience. Thank you, Justin Jarek - Managing Partner - (615) 731-0099

Apr 18, 2023 -

Wdaileyjr responded

I have tried calling you twice today and both times the phone rang with no pickup. I believe this just proves my point that customer service is not a priority at that dealership Thank you William Dailey

March 17, 2023

Great work 👏 and fast service, they charge kinda high because it's a dealership but as all is good work More

by Sam shaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell SanfordTerry
Mar 20, 2023 -

Greenway Kia of Hickory Hollow responded

Sam - we thank you for the kind review and feedback regarding our prices. We will be sure to pass along the message to our team and wish you safe travels down the road. Have a great rest of your day, from all of us here at Greenway Kia of Hickory Hollow.

March 03, 2023

Yes I was very happy with Greenway kia. They gave me excellent service. Matthew was very professional and helped me with all my questions. I will definitely ask for him next time I come in More

by doucetteshari71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Mar 03, 2023 -

doucetteshari71 responded

I would highly recommend greenway kia to all my friends and family. They were all very friendly and made my experience very nice. I didn't have to wait to long for service on my car to be completed. I was very impressed.

Mar 06, 2023 -

Greenway Kia of Hickory Hollow responded

Happy customers make us happy, and we're over the moon Matthew and the team provided attentive service that's earned Greenway Kia of Hickory Hollow your confidence! Thank you for supporting us with such kind words. Safe travels!

December 23, 2022

Lana was friendly and courteous. She explained the inspection and oil change. I had excellent service. After the service, Lana walked me to my car and advised me of my next service a More

by lady_mouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana
Dec 23, 2022 -

lady_mouse responded

I love having my car serviced at Greenway Kia. Everyone was friendly, kind, respectful and courteous. Lana made my me feel like I was the only person there. She took the time to explain step by step what to expect how long the service would be. In the waiting area I was greeted with a smile and asked if I needed water or anything, if so, just let someone know. Great Service!

Dec 23, 2022 -

Greenway Kia of Hickory Hollow responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Lana and the Greenway Kia of Hickory Hollow team. Drive safely, and we hope to see you back again down the road!

November 28, 2022

He was friendly, curtious, and did great job on inspection and oil change. Showed and explained their check list, and let me know what was needed. More

by Btrac123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 29, 2022 -

Greenway Kia of Hickory Hollow responded

This review means a lot to us! Thank you for choosing Greenway Kia of Hickory Hollow and for sharing your thoughtful feedback about our team. We hope to see you again!

Nov 29, 2022 -

Btrac123 responded

These are great people to deal with. They are very good at what they do, both in sales and finance, also they have an incredible service department. I would encourage you to give them a try and see how great they really are. Thank you Greenway, at Hickory Hollow.

November 17, 2022

I always look forward to seeing Jason Robertson when I arrive at the Kia Dealer. I trust him and he is very pleasant to work with. More

by Cissellj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Robertson
Nov 17, 2022 -

Greenway Kia of Hickory Hollow responded

We are delighted to hear that you always enjoy working with Jason during your visits to Greenway Kia of Hickory Hollow! Thank you for your business!

November 10, 2022

Trying to get a hold of anyone in service is almost impossible. We went in last Wednesday to get a key programmed. We did not look at the price at the time of checkout because we were in a hurry. La More

by emma
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Ross, Nick?(service manager)
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