Greenway Kia of Hickory Hollow - Service Center

The service department did an excellent job explaining what was completed before they delivered the car back to me! what was completed before they delivered the car back to me! More

All the personnel are to respect and helpful and Mrs. Lana explain the situation very well 👍👍 Lana explain the situation very well 👍👍 More

I've been servicing my car at this dealership for years. Their services are outstanding, consistent, and reliable, especially when compared to others. Sometimes you get a free car wash too. Their services are outstanding, consistent, and reliable, especially when compared to others. Sometimes you get a free car wash too. More

Kia has provided me the worst experience I have ever had. I took the car in for a window which was repaired by this location less than a year ago due to bad manufacturing on Kia's behalf. Upon taking the car I took the car in for a window which was repaired by this location less than a year ago due to bad manufacturing on Kia's behalf. Upon taking the car in on Monday, I was charged a $277.93 diagnostic fee, and was assured the repair was under warranty being that this is the second time the window itself has malfunctioned. 30 minutes after dropping the car off for repair this Saturday, I was called and notified that there is an additional part needed and that part in particular it is not covered under warranty, meaning I would have to come out of pocket. This was completely unexpected, and should have been stated when the car was diagnosed. What was the point of paying a $300 diagnostic fee if they can't perform a proper diagnosis and pinpoint all of the issues with the vehicle? They refused to refund the $300 for diagnostics, and we are in no position to pour more money into faulty manufactured widows that are constantly malfunctioning. This is clearly an issue with Kias, specifically in my case, Kia Optimas. Kia is obviously benefitting from their cheap manufacturing because dealerships are gouging customers of money to repair low quality cars that constantly break down. I took the car home with the broken window at cost of $277.93. Needless to say this is the worst dealership I have ever purchased a car from. More

They are great! People are really nice. They do a good job taking care of their customers People are really nice. They do a good job taking care of their customers More

It great has a great service team and sales staff clean dealer ship nice cars dealer ship nice cars More

. I am an elderly woman who bought a used 2013 Kia Soul at CarMax. I have been taking my car to Greenway Kia in Franklin, TN and have had good overall experiences with this dealership though it’s not nea at CarMax. I have been taking my car to Greenway Kia in Franklin, TN and have had good overall experiences with this dealership though it’s not near my home in Nashville, TN . In the summer of 2022 my car had a check engine light on and began dying at stop sighs after I had driven for a few minutes. I made an appointment with the Greenway Kia dealership at Hickory Hollow because it was closer to where I live. I took off work, brought the car in for the appointment and they said they couldn't possibly look at my car at the appointment time due to the amount of testing they had to do. I had to rent a car in the Hickory Hollow area for a couple of days. The Hickory Hollow rep. said to call him the next day to find out what was going on. I called him and was told he had the day off. When I called the following day he said that they had driven my car and it hadn’t died on them. They had done no testing on my car and I needed $1800 worth of maintenance the Franklin, TN dealership had not said anything about. I had the work done and the following day I returned the rental and picked up my car. As I drove home the car died again. I was not a happy camper. I bought a new car and it was not a KIA. More

I called first to set up an appointment. The girl I talked to was very nice. I brought my car in and was told that it would be 2 1/2 hours and I waited in the waiting area which was very nic The girl I talked to was very nice. I brought my car in and was told that it would be 2 1/2 hours and I waited in the waiting area which was very nice. The whole dealership was beautiful. Michael text me while I was waiting. Asked if I had any questions and gave me his phone number to call him and they were finished in the time they told me. I am so impressed with this dealership. I had very bad experiences with another Kia dealership, and I will never go back to them, however I am very happy that I have a good dealership to go to, and I hope it stays that way. Michael also explained what they did and I have copies of everything and I was very pleased entirely with the whole process. Thank you so much. More

Great service and professional staff I would recommend you to KIA'S to purchase a vehicle you to KIA'S to purchase a vehicle More