Greenway Kia of Hickory Hollow - Service Center

Kenneth was my service advisor he was great. He explained everything to me what they were going to do with my vehicle. When they were finished with my vehicle Kenneth walked me to my vehicle in He explained everything to me what they were going to do with my vehicle. When they were finished with my vehicle Kenneth walked me to my vehicle in the rain. He didn't have to do that but was kind enough to help me to my vehicle. I really appreciate his kindness. More

Very nice experience. Professional and quick. Will return here for all my oil changes. Thanks! Professional and quick. Will return here for all my oil changes. Thanks! More

Came in for service was in and out within 60 minutes. Michelle is the nicest person you would ever want to meet. Very good at making sure I understand what was done and needs to be done with future servi Michelle is the nicest person you would ever want to meet. Very good at making sure I understand what was done and needs to be done with future services on my car. Tires , recall , she answered all my questions. Thanks Kia Thanks Michelle More

Best service experience considering the increased sales of Kia vehicles. Had to wait nearly 2 full weeks to get my car in the service department; replaced a tire that was blown due to the result of a shank of Kia vehicles. Had to wait nearly 2 full weeks to get my car in the service department; replaced a tire that was blown due to the result of a shank of steel about 1/2” wide and 1/4” thickness piercing my tire in street construction zone where streets were being stripped up for preparation of new pavement. The pieces that inflicted my tire could be the result of debris from a car crash which are found on the road all the time where accident detail was left by tow truck operator or police on the scene. Have had to replace two new tires in the past 5 years due to road construction and traffic accident debris.Kia Service did schedule me in as quick as they could. When signing on my car at time of purchase I was so happy I got Road Hazard Plus Warranty that is good for the life o. It covers tires, wheels, dent pop-outs, broken windows. Never saw such warranty coverage from a road hazard that is good for the life of the car but is not limited to the tires that came with the vehicle. When additional tires are purchased will not need to buy a new contract. Unbelievable as is the service writer, Kenneth who added to the experience by offering to update a recall on my vehicle. I could not have been treated any better any where else. Everyone at the dealership was asking me at different times how I was doing and were so cordial. This is an award winning dealership at Hickory Hollow in every capacity. Would never go anywhere else for a new vehicle, although may be a pretty good while to pay this vehicle off. My wife is wanting another vehicle. She drives a 2007 Nissan Versa. “ I really want to see her in a Kia!”! (From Greenway Kia of hickory Hollow) More

Marc and the technician completed the service in a timely manner while I waited and even identified a problem with the 12V battery. They proactively ordered another under a warranty claim and installed an AG manner while I waited and even identified a problem with the 12V battery. They proactively ordered another under a warranty claim and installed an AGM battery that should last longer in my electric vehicle in time for my road trip in 3 days. The electric vehicle tech knows how to service my EV6. Excellent service all around. More

I've been coming here for the past 3 years. Everyone is professional and treats you like family. Never had a problem. Everyone is professional and treats you like family. Never had a problem. More

We spent $35,000 on a 2017 Tahoe and less than 60 days later we are still driving on the drive out tags and having to replace a battery and put new lifters in the engine which is almost $3000 and when I t later we are still driving on the drive out tags and having to replace a battery and put new lifters in the engine which is almost $3000 and when I took it back the service department at first told me to take it to a Chevy dealership and I asked for help with the cost seeing that we were less than 60 days and still haven’t even received our tags, and they offered us a 10% discount on $2,800 repair bill. They only care about the all mighty dollar and not the customer! DO NOT buy from Greenway Kia! More

The service was amazing and I was able to work in the lobby. It was so nice and clean. I love going to the Kia dealership and Mark was great lobby. It was so nice and clean. I love going to the Kia dealership and Mark was great More

This car lot is excellent, all of the staff make sure you have everything you need. have everything you need. More

The service department has very attentive staff who communicate well concerning my cars needs. There is a comfortable waiting area. communicate well concerning my cars needs. There is a comfortable waiting area. More