Greenway Kia of Hickory Hollow - Service Center

This is in response to the comment left by unknown0325. I have a Kia Borrego that was purchased at, and also gets all of her check ups done at the Hickory Hollow location. I was in the store on Thursday I have a Kia Borrego that was purchased at, and also gets all of her check ups done at the Hickory Hollow location. I was in the store on Thursday when a very rude couple came into the store and were demanding that they have something fixed under warranty. I overheard most of the conversation but due to the language of both the man in the overalls and his rude wife, I left the area to go and wait in the waiting room. However I still heard the argument. In the service guys defense, they never made any rude comments- even though they were being told, with very inappropriate language, how to do their jobs. Every time I have ever been to this store I have been treated with the utmost respect and never would have expected to see and hear such rudeness from fellow Kia owners. The gentlemen in service showed restraint and for that I commend them. I am in a customer service position as well, and it baffles me as to why some people will storm into a place of business looking for a fight- especially when they knew they were in the wrong… I recommend this store to anyone needing service or warranty work on a Kia…. Thanks guys…. You rock… More

I would recommend this dealership to anyone who's new or I would recommend this dealership to anyone who's new or currently lives in the Middle Tennessee area. The Sales experience was easiest and most ple I would recommend this dealership to anyone who's new or currently lives in the Middle Tennessee area. The Sales experience was easiest and most pleasant experience I have had . Jeff is a class act! The moment I bought the car, to each time I need the oil changed, tires rotated etc. It is handled with a smile, friendliness and the up-most professionalism! I am constantly getting coupons in the mail so it never feels like " The Service Staff “ is looking for a problem or my wallet Jonathan always ask about myself and family he makes me laugh every time I am there. They always ask if I'd like to wait in the "Lounge" and checks on me twice each time to ask "If I am comfortable or need something?" It’s fast and friendly! If there is any problem with my car, which is seldom ,"Except for nails in the road" Jonathon says “Bring it by and we'll fix you up!” If I was Ed Mcmahon they would get "4 stars". I couldn't not be happier with the employees that work at Carnival Kia in Hickory Hollow. More

He is awesome!!!!! He is always nice and very willing to help and I think he is very pleasant I look forward to his nice and friendly smile :-) help and I think he is very pleasant I look forward to his nice and friendly smile :-) More

Jonathan is always professional and gives you accurate information everytime. Great Service! They always keep our appointment time and gets us in and out every time. information everytime. Great Service! They always keep our appointment time and gets us in and out every time. More

I got there late and then went to IHOP for a late lunch. I forgot they were closing at 4:00 PM and held them up about 15 minutes. However, Jeff Campbell and the lady taking the money were very pleasant and I forgot they were closing at 4:00 PM and held them up about 15 minutes. However, Jeff Campbell and the lady taking the money were very pleasant and didn't seem to mind one little bit. I know they probably did mind, but they made me feel fine about being late to pay. HH Carnival Kia has superb customer relations representatives. I do wish you had a location closer to me (West Nashville, Bellevue, or Belle Meade). More

Very fast in and out time. Checked on a problem I was having with the ECO and although they could'nt find any thing he said if if it happens again to bring it back. having with the ECO and although they could'nt find any thing he said if if it happens again to bring it back. More

Great service and folks. The service guys new I wad in hurry and worked diligently to complete my service quickly so I could get back to work. Thanks to them all hurry and worked diligently to complete my service quickly so I could get back to work. Thanks to them all More

Great help, quick service! Will definitely be returning. I was told things about my car such as having to have the Kia filter on my oil or my warranty would be void. I was told things about my car such as having to have the Kia filter on my oil or my warranty would be void. More

This experience was not the best. I had to go ask if my car was done, no one called my name. Had Jonathan been there, I would have had better service. car was done, no one called my name. Had Jonathan been there, I would have had better service. More

Always fast and friendly. They make me feel important and worth the drive to get my car serviced EVERY TIME!!! I have told many of my friends about the service team here!!! worth the drive to get my car serviced EVERY TIME!!! I have told many of my friends about the service team here!!! More