Greenway Kia of Hickory Hollow - Service Center

Customer Service Representative On August 12, 2016 I had the wonderful pleasure of meeting you excellent Service Representative, Michelle Randolph. I wanted to take this opportunity On August 12, 2016 I had the wonderful pleasure of meeting you excellent Service Representative, Michelle Randolph. I wanted to take this opportunity to let you know what outstanding service she provided. She went beyond he normal routine to make sure that my vehicle was serviced properly, There were some repairs than I need corrected ( but forgot to mention when I called for the appointment). She took care of it without any problem at all. She is wonderful, pleasant, and very professional. I look forward to my next visit with her. More

Heard a knocking sound on my Kia Sorento I heard a knocking sound on my Kia Sorento . It only happened when I was pulling off or stopping. I took it to Universal Kia 10 minutes before they I heard a knocking sound on my Kia Sorento . It only happened when I was pulling off or stopping. I took it to Universal Kia 10 minutes before they were closing. The service Mgr. Jonathan, was very pleasant and rode in my car with me and took my car right back 45 minutes later the problem was fixed and he was still smiling although he and his team were late getting off. More

Fast, friendly, effecient Was one who always stayed away from dealership for repairs but they are friendly, fast and effecient. Have helped me twice just recently. Once because Was one who always stayed away from dealership for repairs but they are friendly, fast and effecient. Have helped me twice just recently. Once because of a shade tree mechanic that messed up and once for my 90,000 tuneup. Thanks guys!! More

poor workmanship i had some one broke into my our 2015 Kia Sedona. Front passenger glass was broken glass shattered everywhere. I call insurance company but since is i had some one broke into my our 2015 Kia Sedona. Front passenger glass was broken glass shattered everywhere. I call insurance company but since is a new vehicle I had to bring it to dealer. Let me add by saying dealer I bought vihicle from. I had glass replaced but Kia dealer never bother cleaning interior of glass debris. Only glass to seat area was cleaned up. Dash and center console had chip glass and was never cleaned up. Console still had chunk of glass. Waited over one hour when I was told it was ready. More

First service Had oil changed and leak in tire repaired, problem with MPG ranging from 14 to 19 not what I was expecting. No tech on duty to see what might be causi Had oil changed and leak in tire repaired, problem with MPG ranging from 14 to 19 not what I was expecting. No tech on duty to see what might be causing the issue, they reset computer. Seemed to improve for a few days but issue us back. Paint peeling on fender joint but you can only fix it on Friday mornings. To get it fixed will cost me a days pay. If your going up provide saturday service it needs to be full service.Will go back at 5000 mile as told for next service check. More

A VERY GOOD EXPERIENCE iT IS NOT AS GOOD AS IT USED TO BE WHEN IT WAS CARNIVAL KIA, BUT IT IS STILL VERY GOOD. AND I WANT TO COMMEND ONE OF YOUR SALES STAFF; SHON GILBERT, iT IS NOT AS GOOD AS IT USED TO BE WHEN IT WAS CARNIVAL KIA, BUT IT IS STILL VERY GOOD. AND I WANT TO COMMEND ONE OF YOUR SALES STAFF; SHON GILBERT, I WAS IN TROUBLE AFTER I HAD MAINTENANCE SERVICE AND SHON CAME TO HELP ME WHEN NO ONE ELSE DID. A VERY FINE MAN! WE WILL ASK FOR HIM IF WE BUY ANOTHER NEW KIA. More

Some concerns The folks are very nice to deal with. However, I do have some concerns. I brought the car in for a problem that I have now had four times over a two The folks are very nice to deal with. However, I do have some concerns. I brought the car in for a problem that I have now had four times over a two year period. The last visit for this problem was in May. I also brought it in for a replacement headlamp. The service man came back to ask me which headlamp. I told him, but thought they could have just turned it on to find out. When the car was "ready", I paid for it, but when I turned it on, the check engine light was still on. A service man came out, and found that whoever had worked on it had "hooked up both vaccuum tubes lines, but had not reconnected the electrical line." Did not give me feeling of confidence overall. I do not feel assured that they have really fixed the problem. I guess it's a waiting game now. More

Warranty work They were able to find the problem and order and install the part. I was given a rental car free of charge. I was treated fairly. They were able to find the problem and order and install the part. I was given a rental car free of charge. I was treated fairly. More

PLEASURABLE EXPERIENCE IT IS ALWAYS A PLEASURE TO WORK WITH THE PEOPLE AT UNIVERSAL KIA. THEY ARE ALWAYS FRIENDLY AND OUT GOING, AND EGAR TO PLEASE. MY VEHICLES ARE ALWAYS D IT IS ALWAYS A PLEASURE TO WORK WITH THE PEOPLE AT UNIVERSAL KIA. THEY ARE ALWAYS FRIENDLY AND OUT GOING, AND EGAR TO PLEASE. MY VEHICLES ARE ALWAYS DONE IN A TMELY MANOR. More

satisfied customer we had an engine go down with 30 k everyone was so helpful in getting us in a 2015 thanks to jeff in parts and shown and melvin in sales we had an engine go down with 30 k everyone was so helpful in getting us in a 2015 thanks to jeff in parts and shown and melvin in sales More