Greenway Kia of Hickory Hollow

Everyone was so very nice every time I go and have work done on my car done on my car More

Very friendly. Made sure I knew what was going on with my car. Got me out in a timely fashion. Made sure I knew what was going on with my car. Got me out in a timely fashion. More

The service department at KIA Greenway Antioch is the reason I am totally sold on making KIA ownership a dream. I never trust my car to anyone else, since the best is right in my neighborhood! The Sevic reason I am totally sold on making KIA ownership a dream. I never trust my car to anyone else, since the best is right in my neighborhood! The Sevice Consultants always set the tone. Mike Monczynski has my complete trust isn listening to my needs/concerns. Why go anywhere else? More

Got a tow bar installed on my month old 2025 Telluride on 7/3/25 and after install the brake lights were permanently on even with car not turned on. Mechanic didn’t do final inspection and I had no idea of t 7/3/25 and after install the brake lights were permanently on even with car not turned on. Mechanic didn’t do final inspection and I had no idea of this issue until I was packing the car to head out of town to Georgia the next day to spend the 4th with family and buy a boat. Needless to say my trip was cancelled as I cannot drive 7.5 hours with my brake lights permanently on and drive back with a boat and trailer with brake lights on constantly. Additionally, I drove home 7/3 with improperly functioning brake lights (unknowlingly) which could’ve resulted in an accident. I had to disconnect the battery so my battery didn’t die until I could bring it back to the dealership. Took car back 7/5 and the service advisor Michael immediately said he couldn’t fit me in. After me getting upset and explaining I cannot safely drive my car, he finally said he would have someone check it out. All the mechanics did was unhook the tow bar wiring and I was told I would have to bring it back 7/7 to have a master mechanic look at it. I live an hour away, this is costing me 6 extra hours of drive time, I lost a holiday weekend with my family in Georgia, and lost the purchase of a boat because the mechanics and service couldn’t take a few extra minutes to ensure everything was working as it should at the time of the tow bar install. Michael had no sense of trying to make it right at all. Service was totally unacceptable. Still have to bring my car back on Monday and miss hours of work because of this error. More

Durrell was very helpful and friendly. He was great with communication because I had to pick up my car the next day He was great with communication because I had to pick up my car the next day More

My car is in the care of professional Mechanics. I appreciate the work they do. The customer service rep. Was very courteous, and explained, the recommendation chart to me . Very professional young I appreciate the work they do. The customer service rep. Was very courteous, and explained, the recommendation chart to me . Very professional young man. More

My experience was great. It was so clean and professional. I have absolutely no complaints. It was so clean and professional. I have absolutely no complaints. More

Amy was great. I give her a 10 on everything. She went out of her way to help us I give her a 10 on everything. She went out of her way to help us More

Where do I start. I was referred to this dealership by a former employee and was told it would be a good experience as my experience with the other kia dealer was less I was referred to this dealership by a former employee and was told it would be a good experience as my experience with the other kia dealer was less than ideal. I have had issues with my kia since they did the update for the engine years ago. Back in February of this year I was driving home from work and while driving I started hearing metal noise it sounded like a heat shield rattle at first, I kep driving as I had just had an oil change about 4 weeks prior and then it got louder my check engine light came on and was flashing and then the vehicle went into limp mode and I could not go over 40mph , I had to get the tow truck to tow it to greenway franklin which was over 400$ there was a technician I trusted that worked there. They found significant Oil consumption going on and the next step in the engine extension due to the class a lawsuit for Kia was to replace the Knock sensor. That was done and my vehicle was driving ok until I started again having issues with acceleration. I have used synthetic oil in my vehicle and usually will only go 3k miles between oil changes however I should be able to go 5k miles. While I was driving to work on 11/22/24 I started hearing metal noises again while driving then after 15 more minutes my check engine light came on and was flashing it went into limp mode again and I was about to pull into my place of business when all of a sudden my vehicle just made a loud metal pop like noise and the vehicle just shut down. I was 500 miles away from my 3k mile oil change interval and 2500 miles away from 5k miles for what the recommended interval is. When I checked the oil level on the dipstick there was none! Fast forward to working with AARON my service advisor. He was great in the beginning. However I had to consistently reach out to find out what is going on with the vehicle. Once they got the engine in the shop he advised that it would be done in about 3 days. I got a text about "recommended services needed" when looking at the recommended services i noticed they were trying to sell me some service for $800 dollars which included oil and filter change which should be coming with my brand new engine they were putting in. With that they were recommended spark plugs when those were replaced at 100k and filters which i also had replaced already. Then they recommended flushes which I also had done previously. Seemed like they were trying to get money out of me due to the engine being covered under warranty. I opted to let them replace the wipers as I knew those were needed especially the rear one. After that I got a phone call friday 12/6/24 with AARON telling me he has good news my engine was in but unfortunately I have a SEVERE COOLANT LEAK. I have never had a coolant leak or any leak with that car the under of he vehicle has been clean there were no leaks whatsoever. He advised that they can not finish the engine job due to not being able to pressure test the system with how severe the coolant leak was. I asked how that can be possible when there were no leaks prior to bringing it to them. He said maybe the tow truck punctured something i said thats impossible as the tow company I knew personally and they used dollys to pic up the front tires and tow it to them they never went under the vehicle or hooked anything up. I said how do i know your technician didnt puncture something when he was doing the engine and removing other parts. He said they didnt do it. I find that incredibly hard to believe coming from someone who maintains there vehicles and had no leaks at all. He then passed me over to John the service manager and he immediately got on the phone annoyed. He told me he wouldnt be able to say whether it was the tow truck or not even after I told him I watched the tow truck get my car I even have a picture of it being put on dollys. He said well we didnt do it I said that is hard to believe. He said we can give you the car back but if the vehicle overheats no warranty etc. More

I really appreciated my service rep attention to detail, attitude and explanation for any concerns that I had. attitude and explanation for any concerns that I had. More