Greenway Kia of Hickory Hollow - Service Center

Management relies on bad old school sales methods. Finance like to talk loudly on the phone with current owners about billing and private matters. TV in the waiting room has awful reception and create Finance like to talk loudly on the phone with current owners about billing and private matters. TV in the waiting room has awful reception and creates a very bad atmosphere. Maintenance takes way longer than expected More

I recently had a very disappointing experience at Greenway Kia of Hickory Hollow. The customer service provided by Amy was well below expectations. She lacked basic communication and interpersonal sk Greenway Kia of Hickory Hollow. The customer service provided by Amy was well below expectations. She lacked basic communication and interpersonal skills, frequently disregarded my concerns, and showed little to no effort in listening or explaining the service process for my Kia K5. Throughout the nearly two weeks my car was in for service, I was left uninformed and dispirited. Each time I attempted to reach out for updates, I was either ignored or hung up on. Not to mention, my car was damaged in the process of servicing it. The only saving grace in this situation was Travis(I believe that’s his name), the manager, who provided exceptional customer service and made an effort to resolve the issues I faced. However, Amy's unprofessionalism and lack of courtesy made the overall experience very stressful and unpleasant. I would strongly recommend considering other options if possible, given the poor customer service I encountered. More

Took my car in for a recall issue. It seemed a bit odd they did not have the part and I will have to go another time to have it repaired. The woman who took car of me was clearly doing It seemed a bit odd they did not have the part and I will have to go another time to have it repaired. The woman who took car of me was clearly doing the best she could but said they had to look at the car before they could order the part. I got the car serviced while I was there. More

The woman who helped me was very good! My only complaint was that I couldn’t find my car when it was done and she had to bring it around because other vehicles were in the way. Next time, My only complaint was that I couldn’t find my car when it was done and she had to bring it around because other vehicles were in the way. Next time, it would probably be more efficient use of time to bring it into or next to the service bay rather than sending me on a scavenger hunt to find it. More