Greenway Kia of Hickory Hollow

Carnival Kia is different. Different from any other automotive dealership I have ever visited. I was so surprised at how easy they made the car buying experience I had to ask what makes the difference automotive dealership I have ever visited. I was so surprised at how easy they made the car buying experience I had to ask what makes the difference to them. I was told that the cars are only "hunks of metal", they don't try to hang onto them. "There is more metal where these came from and we're here to help buyers like you get what they want. It doesn't benefit anyone for us to try to hang onto them and make it hard on our buyers. Our goal is to do everything we can do to make the car buying experience as easy as possible." And, I must add that it definitely was the easiest car buying experience that I have ever experienced. Here's what happened in my particular case: I arrived on a Saturday and was introduced to Mr. Jason Hancock for the first time. I explained that I had a low budget and that I was looking for a small, lightweight, economical SUV. The first car he showed me was a 2011 Chevrolet Aveo and with my trade-in I would be looking at a cost of around $10,900. The car was exactly what I was looking for so I agreed to the deal and headed home to talk it over with my wife. She also agreed so I called Jason and informed him that I'd be back on Sunday to close the deal and take delivery. Jason proceeded with all that dealers do when a car is sold: he prepared all the paperwork in advance, had the car serviced and detailed, removed it from the lot and marked it sold. Meanwhile my wife decided to go "online" and do some research. She read consumer reports and visited competitors websites trying her best to find an even better deal. I got worried. I hoped we would not end up breaking my word to this awesome salesman. My wife discovered that the Nissan Versa had higher consumer ratings, better safety ratings, and a little more luxury than the Aveo. She wanted to look around a little bit more. Sunday we went back to Carnival Kia of Hickory Hollow and asked for Jason. Our new Aveo was ready to go and parked out front. It had been beautifully detailed and serviced. Jason had all the papers ready for us to sign. And I had to break the bad news; we wanted to look around. He was so polite and kind about it. He said that is totally fine, these kinds of things happen all the time and it's no big deal. He asked what else we might want to see. We told him a Nissan Versa. Jason grinned from ear to ear and informed me that a nice one had just rolled in at the dealership and that it was not even on the lot yet. It needed to be prep'd first but he was willing to allow us to have a look anyway. So he proceeded to bring it around from a back lot. The Nissan was gorgeous - a silvery metallic blue. It sparkled in the morning sunlight. He offered to let us drive it and the Aveo that we had already agreed to purchase. My wife and I both liked the Versa better, but we had no idea what a nice car like that would cost. It was perfect. 2011, deluxe interior, 40K miles, excellent condition, and all the bells and whistles like cruise control that the Aveo did not have. We asked Jason to work up a deal for us. He happily obliged and two hours after we arrived we left there with the gorgeous car of our dreams for only $750 more than the other car. He took my wife's desire to look around and turned that into a fantastic sale that was a win-win for everyone involved. He was never rude or upset in anyway whatsoever about having to have a second car detailed and serviced nor about having to redo the mound of paperwork. The closing process was equally rewarding. Mr. Kramer took care of that and explained every single detail to us no matter how simple or complex our questions were. Overall, what AN AWESOME EXPERIENCE. Carnival Kia is different. Chris, the guy who says "Don't you leave until you see me" has inspired and infused his enthusiasm into his people. I loved my experience buying a car from them and I will be back for another the next time a need arises. Many thanks to Jason and Kramer for making my car buying experience not only a pleasant one, but if someone were to ask what could have been done to make my experience a better one, I'd be hard pressed to offer any advice at all. I wouldn't change a thing. My experience was as near perfect as one can get. Hats off to Chris who really knows how to inspire his team with true winners. More

Tim Harden was very thorough in explaining everything about the vehicles I was interested in and was very professional and helpful. He made purchasing a new car an easy and very good experience. about the vehicles I was interested in and was very professional and helpful. He made purchasing a new car an easy and very good experience. More

I really needed to trade my car in for a more economical vehicle and found the perfect car for me. My sales person Tim was very professional and helpful, really made the experience a pleasant one. Will defi vehicle and found the perfect car for me. My sales person Tim was very professional and helpful, really made the experience a pleasant one. Will definately be back for another vehicle. More

Always fast and friendly. They make me feel important and worth the drive to get my car serviced EVERY TIME!!! I have told many of my friends about the service team here!!! worth the drive to get my car serviced EVERY TIME!!! I have told many of my friends about the service team here!!! More

I went too look at a used car, was not allowed too even look at it until they did a credit check, then was told that even with my 3k down payment they could not put me into the car of my choice, they could look at it until they did a credit check, then was told that even with my 3k down payment they could not put me into the car of my choice, they could put me into a vehicle priced at 9k or less, the dealership up the street from them put me into a used car of my choice, and had me financed within the hour and it was not inhouse financing either, Hickory Hollow Kia treated me as if I was some sort of 3rd rate citazen, I will never go there ever again! More

I went in to get something minor fixed (under warranty) and regular service-I told the guy I wasn't working much, so I would need to know how much it would be before proceeding and he agreed he would-he al and regular service-I told the guy I wasn't working much, so I would need to know how much it would be before proceeding and he agreed he would-he also explained that some things we went over probably didn't need to be done at that visit-hey great even better-so I initialed the paper work over this "little box that was blank" (my bad)-giving them permission to look at the car and fix the problem I asked to be fixed (or so I thought)-when I went back the next day to get my car it was almost $500.00-when I explained what the guy and I talked about $ wise-that they were suppose to let me know if it was going to be more than we discussed they acted like they didn't know what I was talking about (and maybe they didn't but)-of course the guy I spoke with about this was off that day-they said they tried to call him, but couldn't reach him-they gave me a choice at least-I could either pay the money or they could keep my car-they heard words that I don't normally use in public (which shocked both of us and didn't help at all except to make me feel better)-so I paid it and left b/c it wasn't really a choice-turns out the main reason I took it up there for to begin with was not only not fixed they made it worse-I still haven't taken it back to get that fixed again b/c I still have such bad feelings toward that place I can't make myself do it-All the reviews I read are all on the money-THEY SUCK! I wouldn't buy another Kia even if it was the best price/car on earth-just b/c of the service dept.-and the commercial-"don't leave until you see me"-he doesn't want me to see him-it wouldn't be pretty-I turn the channel b/c it turns my stomach! You've been warned and hopefully will be wiser than I was...................no blank boxes! More

Wayne was great!!!! He helped me and wife find a car that was available for our credit. There wasnt pressure for us to buy. I would definitely recommend Carnival Kia of Hickory Hollow any day! Go see Wayne h was available for our credit. There wasnt pressure for us to buy. I would definitely recommend Carnival Kia of Hickory Hollow any day! Go see Wayne he will make sure you are taking care of and is very friendly and helpful. Thanks Wayne More

Primero fueron muy amigables un buen trato y muy rapidos checqmos el carro me explicaron y melotraje me atendieron muybien me explicaron las funciones de el carro las garantias me extendieron algunas garan checqmos el carro me explicaron y melotraje me atendieron muybien me explicaron las funciones de el carro las garantias me extendieron algunas garantiaa me redujeron mi pago More

I am always extremely apprehensive when making major purchases, but my salesman, Shon Gilbert, made it easy for me too relax. Being that this was my first solo purchase of a vehicle, he worked diligentl purchases, but my salesman, Shon Gilbert, made it easy for me too relax. Being that this was my first solo purchase of a vehicle, he worked diligently to assure that my needs as an individual customer were met. Shon was amazing and I will definitely be recommending him to future buyers. More

I bought a 2013 KIA Sorento in July and I love it. The I bought a 2013 KIA Sorento in July and I love it. The service was fantastic and Ron Morgan was wonderful!!! This is my second purchase here and I I bought a 2013 KIA Sorento in July and I love it. The service was fantastic and Ron Morgan was wonderful!!! This is my second purchase here and I will buy here again. More