Greenway Kia of Hickory Hollow

Lack of Customer Service Took me two days to get an oil change. Went on Monday (yes, I had an appointment), but ended up canceling it after over an hour of waiting. My car sti Took me two days to get an oil change. Went on Monday (yes, I had an appointment), but ended up canceling it after over an hour of waiting. My car still had not moved. Rescheduled for 11:30am the next morning. Didn't leave until 1:25pm - almost another two hour wait. No explanation, no "I'm sorry." Nothing. It's very frustrating to make an appointment, but the appointment is ignored. What's the point? I will never use Hickory Hollow Kia Service Department again. Obviously, you need more employees (I've already applied recently, but got no response). You need better customer service in your service department. Not some blonde with an attitude. This location has really gone downhill since the new staff has been hired. Work on it. I won't be back! More

My daughters surprise Amazing team at Kia of Hickory Hollo. Thank you Ed and Heather for such a great experience. I appr I ate you making sure that the vehicle was every Amazing team at Kia of Hickory Hollo. Thank you Ed and Heather for such a great experience. I appr I ate you making sure that the vehicle was everything she wanted it to be. She was brought to tears with joy and absolutely loved her car! Thanks again! More

All-Around AMAZING Experience! I would highly recommend Universal KIA Hickory Hollow. My team (Sales Rep: Ed Ryan, Finance Mgr: Jason and Sales Mgr: Derrick) was excellent -- very k I would highly recommend Universal KIA Hickory Hollow. My team (Sales Rep: Ed Ryan, Finance Mgr: Jason and Sales Mgr: Derrick) was excellent -- very knowledgeable, efficient and friendly. I am thrilled with my new Kia Soul (my 2nd) and my deal . . . will gladly return and I'm happy to recommend. Buy with complete CONFIDENCE! More

Service was great Their help was great, they did their best to make sure I got in a vehicle, and they worked with me till they did, yay!!! Their help was great, they did their best to make sure I got in a vehicle, and they worked with me till they did, yay!!! More

Got me in a car but down hill from there I was extremely impressed that they got me in a car that day. I was super happy and would have left a great review at that point. The sales lady was s I was extremely impressed that they got me in a car that day. I was super happy and would have left a great review at that point. The sales lady was so helpful. But then it all went down hill. First off after one week of having the car the touch screen failed and they refused to fix it since it worked when I got it. The front window needed to be replaced, they set up a day to do it. That day they rescheduled. We drove an hour for the next scheduled appt. but once we sat there for 3 hours they sent us home empty handed. Once we finally got another appt. they left us waiting for 5 hours before it was done. Ridiculous experience overall. Customer service less than poor. More

Great customers service! So thankful and greatful for all the time it took to work everything out . Thank you so much.I would tell anyone to go Great customer service. So thankful and greatful for all the time it took to work everything out . Thank you so much.I would tell anyone to go Great customer service. More

Friendly, supportive and sufficient Universal Kia deserves a five star rating simply because they went above and beyond to make sure that I left with a car. I wasn't sold some fairytale Universal Kia deserves a five star rating simply because they went above and beyond to make sure that I left with a car. I wasn't sold some fairytale just so they could make money, but they were honest in their efforts. More

Great My Experience was exceptional Heather was Totally awesome in handling my needs And Zach who did the paperwork and Running was totally Awesome Great My Experience was exceptional Heather was Totally awesome in handling my needs And Zach who did the paperwork and Running was totally Awesome Great Service More

Karen's experience at KIA HI, my experience at KIA was AMAZING. My Sales people worked hard and fast to a smile on my face. in only 3 very short hours, that beautiful car was a HI, my experience at KIA was AMAZING. My Sales people worked hard and fast to a smile on my face. in only 3 very short hours, that beautiful car was all mine. Such a great Staff to work with. Kia all the way from now on. More

2 Times Satisfied Customer Great experience 2 times over. Would go back for a 3rd if I needed another car! & Jason in the finance office as pretty amazing as well! Great experience 2 times over. Would go back for a 3rd if I needed another car! & Jason in the finance office as pretty amazing as well! More