Greenway Kia of Franklin - Service Center

The best place to buy a car in Tennessee I was treated like royalty. I was in service getting an oil change then struck up a conversation with a Jim Galuszka over a hot cup of coffee. He sai I was treated like royalty. I was in service getting an oil change then struck up a conversation with a Jim Galuszka over a hot cup of coffee. He said I could trade out of my car and keep my payments the same or lower. I said yes an hour and a half later I am the proud owner of my favorite color dark cherry red 2016 kia I had a great day and my kids love it. Thanks Jim when it is time for my next car I will ask for Jimore Galuszka!!! More

Great sales. Service department needs improvement Sales and finance was awesome. Can't say enough good things about them. Service..... came in for my first oil change made an appointment. Was told Sales and finance was awesome. Can't say enough good things about them. Service..... came in for my first oil change made an appointment. Was told less than an hour. Came in and my car sat in the drive way for over an hour. Sat there and watched the staff stand around joking with each other, chain smoking, talking and texting on cell phones and having a great time... just no work actually being done. After an hour of my car sitting there finally watched someone get into my car put it in drive and pull away.... seriously so my car was just sitting there for over an hour running wasting fuel??? And then I have mechanic who is dirty getting into my new car and they didn't even put any protection on the seat? Thought it was great that they would give me my first 3 free oil changes but after figuring what my time cost for a nearly 2 hour visit, wasted fuel and getting the stain out of my seat, that value quickly vanished. More

Billy Bidwell - Great customer service I went in to look at the new Kia Soul's because I am interested in upgrading to a newer model. Billy took the time to explain the new features, my bud I went in to look at the new Kia Soul's because I am interested in upgrading to a newer model. Billy took the time to explain the new features, my budget, loans, etc...without being pushy like most sales people are. He was friendly, professional, respectful, and conveyed a caring disposition. I will return to this dealership for my next vehicle. More

sevice man wasn't friendly when asked to help resetting my phone on the radio kept walking off never fixing the problem-didn't get va new sticker for next servive-overall terrible customer suppor resetting my phone on the radio kept walking off never fixing the problem-didn't get va new sticker for next servive-overall terrible customer support More

Anje makes my service experience wonderful from the moment I pull up. She is always very helpful and friendly. She a asset to the company! moment I pull up. She is always very helpful and friendly. She a asset to the company! More

I came in to get an oil change right when they were closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with th closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with the service they provide. they always go above and beyond for their customers. I will definitely be a customer for life because of what they do for me . I also appreciate all of the service technicians staying late to service me. that was a great example of excellent customer service and I appreciate it so much! Thank you so much for always being excellent. More

I highly recommend the service center. The waiting area is always clean. Has fresh brewed coffee, television if you want to watch, lots of magazines to choose from, comfortable furniture. Anje is really wo is always clean. Has fresh brewed coffee, television if you want to watch, lots of magazines to choose from, comfortable furniture. Anje is really wonderful advisor she always lets me know what needs to be done to my car and when. The service techs do a great job is getting my car fixed and ready to go. This time was an oil change & tire rotation. It was done very quickly without a lot of waiting time. The cashier, Linda Beddow is a wonderful lady who read me what I needed to pay & why for my visit. Anje went over the walk about sheet letting me know what I would need in the future and when. Excellent Service & Care for their customers! More

Service is excellant at this location. Wish I could get a price break as I drive a lot if miles and need service more frequently than most owners. How about a free service after 10? price break as I drive a lot if miles and need service more frequently than most owners. How about a free service after 10? More

Anje Clay went through all of the things done to my car. Quick service done in short amount of time without a long of waiting time. Really appreciate her help. She is very through and nice. Quick service done in short amount of time without a long of waiting time. Really appreciate her help. She is very through and nice. More

The service department at Universal Kia is always really friendly and accommodating. They make sure I get the specials when I check out too! They keep my Kia running smoothly. friendly and accommodating. They make sure I get the specials when I check out too! They keep my Kia running smoothly. More