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Greenway Kia of Franklin
Franklin, TN
448 Reviews
Our dealership is happy to service drivers in the Franklin, TN area and beyond. The next time you have questions about our selection of new Kia vehicles for sale, stop by or contact us online. We make everything accessible online so that you never feel alone in the car buying process.
Here at Greenway Kia of Franklin near Murfreesboro, TN, everything is online, from the credit application to service scheduling.
Shop Our Latest Kia Lineup
The new Kia lineup is amazing. You have to see the new Kia Sportage in action. Not only does it have an innovative interior with its seating capacity and horsepower. Talk to our team about the new Optima or the Forte. We are happy to help you find the perfect selection of vehicles. Call now to learn more about our services.
Contact Our Team Today
Our Kia dealership in Franklin, TN near Columbia is happy to help you. We offer a large selection of Kia cars for sale. We also offer genuine parts for sale and online scheduling options. Talk to our team about our auto services, which are:
Tire services
Oil change & filter replacement
Brake pad replacements
Part installations
Whatever you need, our parts department will gladly help you. Get in touch with us our Kia dealer that serves nearby Nashville and Brentwood, Tennessee today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 448 reviews
April 15, 2025
Absolutely insane how I was treated by Austin in the service center. I left in tears. Accosted me in front of everyone in the waiting room because he was annoyed that I didn't accept their answer that ' service center. I left in tears. Accosted me in front of everyone in the waiting room because he was annoyed that I didn't accept their answer that 'they couldn't duplicate the popping my brakes were making' and asked them to look again. Came back and kept saying whoever changed my tires lost one of my lug nuts and if I want one I'll have to pay for it (after I was just informed by the service manager my warranty covered head to toe, the car has barely 4000 miles on it) and I said nobody has touched my car but you guys and he said well we didn't do it and you'll have to pay for it and I said that's not what I was just told and then continued to yell and argue with me til I finally started recording it. Then TRIED TO GIVE ME SOMEONE ELSES CAR AND REFUSED TO BELIEVE IT WASNT MINE . Guess what? That car was missing the lugnut. Not mine. So basically they couldn't duplicate the sound my brakes were making because they weren't even in my car. But he insists my brakes were inspected, but continued to argue and accost me over and over loudly even when I was telling him please leave me alone i just want to leave. Continues to loudly talk xxxx as I'm trying to get my child in the car. Terrible, terrible experience. I don't even know if they changed my oil or not like they were supposed to. I just wanted to get out of there so bad. I have recordings I plan to send to management. Receptionist and sales manager were extremely helpful when I first got there and needed paperwork printed for me. More
by AJY1022
Employees Worked With
Austin
March 03, 2025
Sales Associate Ha Thang was excellent and could not have been more helpful. General Sales Manager Rania Thome who finalized the price was very good and always came out to greet us. The Finance Officer Cody been more helpful. General Sales Manager Rania Thome who finalized the price was very good and always came out to greet us. The Finance Officer Cody Brown was new and even though he knew what he was doing required over 30 minutes for paperwork on a straight cash purchase. We saw the Desk Manager Tony on our initial meeting and he was annoyingly insistent about us committing to a deal then and there. After reluctantly accepting we wanted time to think about our options we were provided incorrect sales estimates for the two vehicles we were interested in. On purchase day, which was made by appointment, we spent about 30 minutes each with Ha and Cody and 90 minutes waiting. Tony had come over to Ha's desk and informed us we would be next but never updated us on the ongoing delay. It was the last day of the month,they were busy and appeared short staffed, but a little more consideration as we waited would have gone a long way. We are waiting to see if the title has the requested "or" between our names but are very happy with our purchase. More
by MancunianBlue
Employees Worked With
Ha Thang, Rania Thome, Cody Brown, "Tony" the desk manager.
February 18, 2025
The sales and service teams are top notch. They know who you are and they take great care of you. I will continue buying my cars and getting them serciced at Greenway Kia of Franklin TN. Alway They know who you are and they take great care of you. I will continue buying my cars and getting them serciced at Greenway Kia of Franklin TN. Always 5 stars out if 5 More
by Rick.miniat
Employees Worked With
Ha Thang in sales
September 29, 2024
We received a phone call asking us to leave a review, so here we are. We took our 2021 K5 in for an oil change and to have a skid plate replaced. We called Thursday afternoon to see if they had any availabi here we are. We took our 2021 K5 in for an oil change and to have a skid plate replaced. We called Thursday afternoon to see if they had any availability and what the cost of an oil change was for our specific vehicle. They had an appointment for 8:30 Friday morning and let us know that an oil change would be $79 plus tax. We decided to drop the car off Thursday evening using the drop box to ensure we were there on time and they did not have to wait on us. On the envelope we placed in the drop box, we specifically requested they call us with a total price before performing any work. We did not receive a phone call until at least 10 that morning (keep in mind our appointment was at 8:30 am). In the phone call Laura told us all the other things we needed to do in addition to the oil change and skid plate. We knew there would be recommendations for additional work but nothing was pressing so we decided to wait. In the phone call, we were not told a total price as requested. We called back promptly and could not get in touch with laura. We spoke with another service advisor that let us know Laura was with another guest and would call us back. An hour later, we received a TEXT from Laura letting us know a price for everything she recommended (after we had already said we would only be doing the oil change and skid plate). The price list included the price for the oil change that was said to be $79 plus tax. In Laura’s text, she stated that the oil change would be $131. I tried to call Laura again, to no avail. At this point I wasn’t sure what to do so I called and requested to speak with the service manager. He did not answer either. I left him and Laura a message requesting a phone call to discuss the discrepancies in the two quotes I was given. I did not receive a phone call back. It is now 4:30 pm and we have not receive a phone call or any sort of communication regarding our vehicle. Again, I called for an update and was told Laura would call us back. We got no such phone call. I called and left the service manager another voicemail. We did not receive a phone call from either one. We went to pick up our vehicle Saturday morning and I asked the service advisor that was working if the service manager was there. He said he was not sure. The receptionist also said that he wasn’t sure if he was there. There was one service advisor working that day and, you guessed it, it was not Laura. We spoke with this service advisor and he was very kind and apologetic for our experience. I kindly told him to find another job. He didn’t fit in there. He was being worked like a dog as the only advisor working on a Saturday. THEN I look over to the service managers office window and wouldn’t know he was sitting in there behind his desk letting his advisor put out fires for him and not helping when the line of cars grew to be 4-5 cars long. At the end of the day, we got the oil change, skipped the skid plate, paid, and swore we would never use this service department again. Honestly, there’s no evidence of an oil change even happening (no windshield sticker, oil life on dash not reset, etc.). So, Laura and Greenway Kia of Franklin… you asked for a review. Here it is! Do better. More
by Krainokc
Employees Worked With
Laura
August 28, 2024
Best experience buying a car with my 22 month old! ! Everyone was so amazing and gave me great advice. Very knowledgeable!! I recommend to everyone. Melanie Bolanos was super amazing to us!! ! Everyone was so amazing and gave me great advice. Very knowledgeable!! I recommend to everyone. Melanie Bolanos was super amazing to us!! More
by Elyse
August 05, 2024
Awful! Put a deposit on an EV9 in October and only ever heard from sales people trying to sell me another car. They refuse to refund the refundable deposit Put a deposit on an EV9 in October and only ever heard from sales people trying to sell me another car. They refuse to refund the refundable deposit or even respond to inquiries. More
by ashvid
Employees Worked With
Brandon Condidorio
