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Greenway Kia at the Avenues - Service Center

Jacksonville, FL

4.4
523 Reviews

523 Reviews of Greenway Kia at the Avenues - Service Center

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October 26, 2024

I waited 3 hours for an oil change and tire rotation. Totally unacceptable, especially since they knew I was waiting for my car to be serviced. When paying I complained about the wait and was told a rehe More

by jpirzynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Symnoz
Oct 27, 2024 -

Greenway Kia at the Avenues responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

October 25, 2024

Ashley was super attentive and personable too. Having to get your car serviced isn't typically the most fun experience but Ashley made everything easy simple and seamless and she made communicatin More

by jazmine95whitehead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Oct 25, 2024 -

Greenway Kia at the Avenues responded

It's fantastic to hear that Ashley made your service experience smooth and enjoyable at Greenway KIA at the Avenues, Jazmine! We're glad she kept you informed every step of the way. Thank you for sharing this feedback with us!

October 25, 2024

On 10/01/2024 we brought our 2024 Kia Sorento for our first service visit and we had an oil change, tire rotation and maintenance inspection. That experience we rate as ONE STAR. We scheduled the appoint More

by H Melliphant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Monteiro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Key Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Greenway Kia at the Avenues responded

Thank you for sharing your feedback. We apologize for not meeting your expectations during the first service visit. Please reach out to us directly if we can address any outstanding concerns.

October 24, 2024

Good service after the sale. I would buy again. Ask for Pancho. He took care of all my concerns. More

by ECALLEJASJX35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Monteiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Key Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pancho
Oct 25, 2024 -

Greenway Kia at the Avenues responded

Thank you for leaving Greenway KIA at the Avenues a five-star review! We are happy to hear that Pancho and our team addressed your concerns and provided excellent service.

October 24, 2024

We had the pleasure of working with Teddy! He was great! Very honest and upfront about everything and worked a great deal that worked for us! Very professional environment. More

by tengel28
Recommend Dealer
Yes
Employees Worked With
Teddy Q (5 Stars!) Salesforce Department
Oct 24, 2024 -

Greenway Kia at the Avenues responded

Thank you for sharing your experience with Teddy and the team at Greenway KIA at the Avenues! We're delighted to hear that everything was handled professionally and transparently. Safe travels, and we hope to see you again in the future!

October 24, 2024

Ashley and the whole service department was Amazing. I was treated with respect and kindness. They worked tirelessly to find me a car to drive while my car was being fixed. This was extremely difficult More

by DEBORAHMORILLO2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Oct 24, 2024 -

Greenway Kia at the Avenues responded

Thank you for sharing your experience with us! We're delighted to hear that Ashley and the Greenway KIA at the Avenues service team went above and beyond during such a challenging time. We appreciate your trust in us, especially after a major hurricane, and look forward to welcoming you back in the future!

October 24, 2024

I (drive) my vehicle to greenway Kia to check why it keeps shutting off. When I got my vehicle back from them my vehicle can no longer start. More

by Abraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Oct 25, 2024 -

Greenway Kia at the Avenues responded

We apologize for any inconvenience you experienced, Abraham. We would appreciate the opportunity to discuss this one-on-one so we can try to resolve this. Please contact us directly and we will do our best to address the issue.

October 24, 2024

The service was amazing and they kept me well informed during my service as well as comfortable. More

by JONESTA34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Dykstra
Oct 25, 2024 -

Greenway Kia at the Avenues responded

Jone, thank you for leaving Greenway KIA at the Avenues a five-star review! We are thrilled to hear that our service was amazing.

October 23, 2024

I always bring my car to greenway Kia for my car needs and I never leave dissapointed! They’re the best! Reinaldo went naive and beyond! More

by Gustavo Quiroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reinaldo
Oct 23, 2024 -

Greenway Kia at the Avenues responded

Gustavo, we're delighted to hear that Reinaldo and the team at Greenway KIA at the Avenues consistently meet your expectations! Thank you for trusting us with your car needs.

October 23, 2024

There is not a lower rating star that I can give this dealership. They are not honest people. More

by None
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr. Kenny
Oct 24, 2024 -

Greenway Kia at the Avenues responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you, Michael Monteiro - Dealer Partner - michaelmonteiro@greenwayauto.com

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