Greenway Kia at the Avenues - Service Center

Overall, I would say that my experience was good; however, I did want to share some feedback. I have been using Beaver Chevrolet for the last 5 years and have nothing but good things to say about th however, I did want to share some feedback. I have been using Beaver Chevrolet for the last 5 years and have nothing but good things to say about them, so I thought I would share with you what they're doing well and maybe you guys can implement some of these things. Beaver has fresh popped popcorn in their service waiting room as well as 3 different jelly bean flavors that they always rotate. They have bags of chips and other small snacks. They have bottles of water as well as sodas in their fridge. In the mornings, they have Dunkin Donuts and at 11:30 every day they get small Jimmy Johns sandwiches. All of these things are complementary. As a customer who is there to spend money on my car, it's always so nice to sit there and snack on free things while I wait. I noticed that your waiting room only had bottles of water, so wanted to tell you about what they do. Another thing that would be helpful is more signage. When I turned into your parking lot to bring my car for service (I had never been there before), I wasn't sure which way Service was. A sign with an arrow would've been helpful. Once I parked, I wasn't sure which building to go to. I went to the left, which ended up being the service waiting room, and waited at the counter. A helpful customer informed me that I needed to check in in the other building. Again, there was no sign, so I didn't know. When another customer came in and did the same thing, that same lady informed him to go to the other building to check in as well. I think signs would make things easier for people until they learn your new building. More

poor communication. poor follow up. poor organization. very disappointed in how the experience went. don’t recommend poor follow up. poor organization. very disappointed in how the experience went. don’t recommend More

My brand new Telluride has had an issue and I’ve brought it into the dealership twice now for repair and both times they tried and failed to solve the issue. The shuttle driver was wonderful and Q, my origi it into the dealership twice now for repair and both times they tried and failed to solve the issue. The shuttle driver was wonderful and Q, my original service person, was also kind but I’m very frustrated with the overall situation and lack of resolution. More

4 months later still don’t have my tag, and our temp tags expired (both of them). Was promised a letter to dispute my credit checks that were run against our wishes. We already had auto financing and now hav expired (both of them). Was promised a letter to dispute my credit checks that were run against our wishes. We already had auto financing and now have two hard credit checks on our reports. Still waiting for the dispute letters to be sent over by the finance team. More