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Greenway Kia at the Avenues - Service Center
Jacksonville, FL
535 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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535 Reviews of Greenway Kia at the Avenues - Service Center
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Verified Customer
May 10, 2024
Simon is the man however, that’s the only good thing to be said. My engine light came on 3 weeks ago. I dropped my car off and they told me I needed $1600 worth of work.. cool, it’s a 12 year old suv so it be said. My engine light came on 3 weeks ago. I dropped my car off and they told me I needed $1600 worth of work.. cool, it’s a 12 year old suv so it’s to be expected at some point. The day after I got my car back, it left me stranded on the side of the highway. After getting it to the dealership, they proceeded to tell me it needed a new engine. Before I could get a word out, Simon told me it was cover under warranty and would be replaced for free. Fast forward to today, exactly 5 days that I’ve had my car back, only driven 3 of those 5 days, the check engine light (on the brand new engine) is back on and my car is back in the shop and I’m left car-less again. The heavy-set red headed lumberjack at the service desk acts like he could care less and that his problems are way bigger than anyone else. Like the fact that I’m there is such a bother for him. Maybe the dude is going through some stuff outside of work.. idk Anyways, if I could give zero stars I would but Simon deserves his own star. He is the star. Outside of his excellent customer service, this has been the worst experience of my 36 year alive. I’m a nurse and have a responsibility to be there for my patients and I need a reliable car which I had before I started taking it to greenway Kia at the avenues. I’ve had my eyes focused on a new sportage for months, but after this, I’ll probably be going to a new car manufacturer all together. A trusty Civic or Camry is sounding pretty tempting at this point. More
by ms.mickler
Employees Worked With
Simon, service
May 09, 2024
The work was done on time and was perfect. The dealership was clean with comfortable waiting room and they finished the job ahead of schedule. The dealership was clean with comfortable waiting room and they finished the job ahead of schedule. More
by rgasman
Employees Worked With
Service
May 07, 2024
Kent Hunter in the sales department was professional, honest, and knew just what I was looking for! Excellent communicator and all-around great person! 10/10 recommend visiting Kent at Kia. honest, and knew just what I was looking for! Excellent communicator and all-around great person! 10/10 recommend visiting Kent at Kia. More
by briwiggins1999
Employees Worked With
Kent Hunter
