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Greenway Kia at the Avenues - Service Center

Jacksonville, FL

4.4
630 Reviews

630 Reviews of Greenway Kia at the Avenues - Service Center

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March 29, 2025

Great experience, 1st time in the dealership and everyone was fantastic to deal with! Rey in Service went above and beyond our expectations. Wayne the manager was so personable and helpful. ⭐️⭐️⭐️⭐️⭐️⭐️ More

by LIFETIMESTEELBUILDINGS
Recommend Dealer
Yes
Employees Worked With
Rey in service
Mar 31, 2025 -

Greenway Kia at the Avenues responded

Thank you for sharing your experience with us at Greenway KIA at the Avenues! We're delighted to hear that Rey and Wayne provided exceptional service during your visit. We appreciate the support and look forward to seeing you again!

March 28, 2025

I was very happy with my service there and the gentleman that took care of me was very helpful More

by MARIAMCLEAN457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Greenway Kia at the Avenues responded

Thank you for trusting Greenway KIA at the Avenues with your business!

March 28, 2025

Ashley was great! Time to wait was too long. I think 1 hour for an oil change is adequate not two hours. More

by penny16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
March 27, 2025

It should not take over 2 hours for an oil change when you have an appointment. They did not even look at the vehicle for over an hour. More

by psekre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
March 27, 2025

Clean waiting area. Check-in with Szymon Nowak was quick, efficient, and professional. Was greeted with a genuine smile and positive attitude. More

by kpcalvnhobbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Szymon Nowak
Mar 27, 2025 -

Greenway Kia at the Avenues responded

We're delighted to hear that Szymon and the team at Greenway KIA at the Avenues provided a welcoming and efficient experience. Thank you for highlighting our clean waiting area, we appreciate your feedback!

March 23, 2025

They tried to make everything right and didn’t give up on completing what they were suppose to More

by TNESHIA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Yunck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Greenway Kia at the Avenues responded

Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.

March 23, 2025

Excellent service from knowledgeable real people who care. Simon in service is awesome! Actually that’s one of the big reasons I go there - no xx, just straight forward no over selling and the results y More

by khahn52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon. - Service Advisor
Mar 24, 2025 -

Greenway Kia at the Avenues responded

We're delighted to hear that Simon and the team at Greenway KIA at the Avenues provided you with excellent service. It's great knowing our straightforward approach is appreciated, and we look forward to continuing to meet your expectations!

March 23, 2025

Very fast and easy process great communication and great customer service from the service department More

by cillachavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Monteiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Yunck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Greenway Kia at the Avenues responded

Cilla, we're delighted to hear that our service department at Greenway KIA at the Avenues provided you with a fast and easy experience. Thank you for highlighting their great communication and customer service!

March 22, 2025

They’re rude and unreasonable. How is my stuff gonna work perfectly fine before and when being dropped off but broken when I pick up after a week? Maybe don’t mess with peoples stu More

by hanflingilana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Monteiro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Gilchrist
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Yunck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon
Mar 22, 2025 -

Greenway Kia at the Avenues responded

Thank you for telling us about this. We are very sorry to hear that you had a negative experience. Please contact us directly, and we’ll work to resolve the matter together.

March 22, 2025

I took my car for a recall and checked the lights and it came out worse than before. Now there is a strange noise and one of the lights that was weak but still worked, when I left there it didn't even turn More

by adrianazen2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Yunck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

Greenway Kia at the Avenues responded

Thank you for telling us about this. We are very sorry to hear that you had a negative experience. Please contact us directly, and we’ll work to resolve the matter together.

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