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Greenway Kia at the Avenues - Service Center
Jacksonville, FL
597 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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597 Reviews of Greenway Kia at the Avenues - Service Center
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October 08, 2024
Excellent service. Very prompt. Ray Caraballo listened to my needs and took care of exactly what was needed. He was awesome! Very prompt. Ray Caraballo listened to my needs and took care of exactly what was needed. He was awesome! More
by RICHARD.DELMONT
Verified CustomerEmployees Worked With
Ray Caraballo
October 06, 2024
First of all, I can't believe an oil and filter change (no tire rotation) cost me $85.....and I gad a coupon for $25!!! But that is NOT the reason for the low rating. As I was getting ready to pay, Ash (no tire rotation) cost me $85.....and I gad a coupon for $25!!! But that is NOT the reason for the low rating. As I was getting ready to pay, Ashley told me she had been told by the mechanic that worked on my car that my battery was at or very near 0%.....and she strongly recommended I replace the battery! I chose not to have Greenway Kia replace the battery, and the next morning went to AutoZone (where I had purchased the battery about 3 years ago), and they tested the battery at 82%. That's right, 82%. So I was either lied to or the Greenway Kia mechanic who worked on my car had no idea how to properly test a battery. Either way, it makes my desire to return to Greenway Kia.....let's see......at or near 0%!!! I would warn orher Kia owners who have had or need service to seriously question whether it is really needed. Shame on you Greenway Kia. More
by krichards7173
Employees Worked With
Ashley
October 06, 2024
Told me my battery was at or near 0%, and when I had it tested the next morning at AutoZone (where I purchased it almost 3 years ago), it tested at 82%. Just another attempt from a dealer to get you to sp tested the next morning at AutoZone (where I purchased it almost 3 years ago), it tested at 82%. Just another attempt from a dealer to get you to spend more money for something you DON'T need. If u take your car to Greenway Kia for service, just be careful about believing anything they tell you!! More
by krichards7173
Employees Worked With
Ashley
October 05, 2024
My experience was professional. The service was complete on my car was sooner than expected. My service advisor was amazing. I enjoyed working with her and looking forward to my nex The service was complete on my car was sooner than expected. My service advisor was amazing. I enjoyed working with her and looking forward to my next service. More
by RITACOOPER25
October 05, 2024
Very polite and prompt. What I got done was a good quality for the price. What I got done was a good quality for the price. More
by BRENNAJOYMILLER
October 04, 2024
Car wasn’t as clean as the service I’ve received elsewhere. Very expensive. Phone was blown up for weeks following to get a survey. Like tons of phone calls while I’m working. Not OK. A couple elsewhere. Very expensive. Phone was blown up for weeks following to get a survey. Like tons of phone calls while I’m working. Not OK. A couple were wrong number too, asking for someone else. Symon was nice and professional. My car was fixed and taken care of. That’s why 3/5. More
by JENNIFERKOSMOWSKI
Employees Worked With
Symon
October 02, 2024
I cannot express how exceptional the Staff was. Ashley is beyond a joy to work with. Ashley took time to understand my issues and when there was a slight problem, she worked to resolve the issue. I Ashley is beyond a joy to work with. Ashley took time to understand my issues and when there was a slight problem, she worked to resolve the issue. I would HIGHLY RECOMMEND Greenway Kia at the Avenues to anyone looking for a dealership that is honest, thorough and exceptional in there service. More
by powder2858
Employees Worked With
Ashley
