Greenway Kia at the Avenues - Service Center

I arrived for my service appt, and was supposed to have a loaner waiting for me. Someone put me in a chair and asked me to wait. After 20 minutes, I went to ask about it, and no one was even working on it. T loaner waiting for me. Someone put me in a chair and asked me to wait. After 20 minutes, I went to ask about it, and no one was even working on it. The person they went to go “find” wasn’t even working that day. In total, it took debating with the sales people and a full hour of waiting between sales customers to get a loaner I was told I would have at drop off. When I came back later to get my vehicle after tinting and drove off, I realized that they did a sun strip on the windshield which I specifically said I did not want and was put clearly in the appointment notes. And now I’ll have to make yet another trip to have it removed. i appreciate the offer to tint the new vehicle purchase, but the miscommunications and delays were a frustrating and unnecessary part of the experience. More

Anytime I have ever taken my car to a dealer for serice , they charge a diagnostic fee but if you get the service done they remove the diag fee. Here they did the diagnostic for 300 then charged me 400 on to they charge a diagnostic fee but if you get the service done they remove the diag fee. Here they did the diagnostic for 300 then charged me 400 on top of that for the repairs. The repair was injection cleaning and an oil change. I feel like 300 for a diagnostic is very high to begin with :( More

My 2024 Telluride gas mileage has gone from 21-24mpg to 15-17mpg even on the highway. I am using premium gas. I asked them to check it when I brought it in for the recall service and they said there was 15-17mpg even on the highway. I am using premium gas. I asked them to check it when I brought it in for the recall service and they said there was nothing they could check. Something has to have changed for the mileage to significantly changed. Thinking about trying another dealer. More

Only issue I was notified of a recall and the part was not ordered which results in me having to come back for a 5th time not ordered which results in me having to come back for a 5th time More