Greenway Kia at the Avenues - Service Center

The service department is the best! Ashley at the service desk is acomadating with appointments and is just all around a great person to deal with when calling in and dropping the vehic Ashley at the service desk is acomadating with appointments and is just all around a great person to deal with when calling in and dropping the vehicle off. They get my car into service super fast never a wait for an appointment. It gets worked on quickly. More

Emre and Ashley went above and beyond the call of duty to obtain the 2nd key fob for the Kia. I really appreciate their efforts to ensure my customer satisfaction. 5Star service! obtain the 2nd key fob for the Kia. I really appreciate their efforts to ensure my customer satisfaction. 5Star service! More

Great place to buy a vehicle, the sales staff were great. I would recommend them I would recommend them More

We have experienced efficient and consistent communication, reasonable wait times, transparent pricing, and professional interactions. Thank you! communication, reasonable wait times, transparent pricing, and professional interactions. Thank you! More

I was pleased that they were able to take me quickly within 24 hours. Waited and worked from their client waiting area. within 24 hours. Waited and worked from their client waiting area. More

Felt taken. Verbally told thing we’re done but paperwork said different later. The numbers guys are good at profiteering Verbally told thing we’re done but paperwork said different later. The numbers guys are good at profiteering More

Our car was at the shop for about 3 weeks until we finally talked to the manager who was able to get our car back to us within a few hours. The person handling our car did not answer text messages or finally talked to the manager who was able to get our car back to us within a few hours. The person handling our car did not answer text messages or phone calls, and hung up on us once. It took for an appraiser to come to the shop after the car being there for over a week to learn that the car just needed oil. Communication was terrible and customer service was awful. The manager was amazing and helped us but ultimately, that is not her job but the customer service representatives jobs to handle our car and communication around it. More

There was no one to greet me when I first arrived. I had to go seek out assistance although several people were walking around outside. It took 3 hours for a diagnostic. Then I was told I needed a new I had to go seek out assistance although several people were walking around outside. It took 3 hours for a diagnostic. Then I was told I needed a new transmission and my car needed to stay but I could not get a loaner. My car sat there overnight with no updates until I called the following afternoon where I was told it needed a software update. I had to call yet again a couple hours later for an update and told I was good to pick it up. No one even offered a shuttle, I had to request one. Communication was poor at best. More

It was easy to get an appointment. The check in and out was fast and simple. I was able to wait or get a shuttle. I've used both services... My Service Agent was AHHHHMAZZZING!!! She k The check in and out was fast and simple. I was able to wait or get a shuttle. I've used both services... My Service Agent was AHHHHMAZZZING!!! She kept me in the loop about service timing & stayed on top of letting me know of service issues etc. I couldn't have asked for a better experience. I've been going to the competitor for decades & I'm EXCITED & ELATED to have a GREAT Alternative!!! Thank you so much.... More