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Greenway Kia at the Avenues
Jacksonville, FL
1,228 Reviews
At our dealership, we are devoting ourselves to informing and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal to meet your needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,228 reviews
April 24, 2024
Nice and quick and very reliable It run smooth and they got me in real fast they got me in real fast More
by ELLISON172
Verified Customer
April 24, 2024
If I could rate Greenway Kia with zero stars, I would do that. The process of buying the car and getting financing was fairly smooth. However, there are several items that were agreed upon before the purcha that. The process of buying the car and getting financing was fairly smooth. However, there are several items that were agreed upon before the purchase that were NOT completed. I have emailed several times, I have called several times, and I even went back to the dealership last week and was told "we will give your name and number to a manager". I called again yesterday afternoon and NO ONE will return my emails or calls or make any effort whatsoever to address these issues. 1) I was promised (and paid $1k+) for a ceramic coating and detailing of the vehicle, I waited over an hour for these services, and was told they were completed; However, they were clearly not completed as there were obvious wasp and moth nests in and on the vehicle. 2) I was promised it would be filled with gas, yet on the way home from the dealership I had to stop because the vehicle was literally on Empty. 3) I was promised that the oil would be changed, yet when I inspected it after I got home, it was a full quart low on oil, and the existing oil in the vehicle was very dirty (I am a former mechanic, BTW). 4) Finally, I asked for and was promised the key for the locked lug nuts on the vehicle and was told "we don't have any". This has all been extremely frustrating and disappointing. I want very much to settle this amicably, especially considering that these are, for the most part, easy items for Greenway to address. When I called yet again, late yesterday afternoon, it was suggested to me that I would need to come back during the day on a weekday if I want to "try and find a manager who would hear me out". As a Duval County public school teacher, I work weekdays from 7:30 a.m. to 4:30 p.m.. I am also an athletic coach for the school and often work evenings for sporting events. I do not think it is unreasonable for a manager to call me after 4:30 p.m. on a weekday, or any time on a weekend to arrange for Greenway to fix these issues. I currently have multiple survey invitations in my inbox, asking me to share my experience with Greenway Kia. I have been holding off on responding to them, because I am hopeful that someone at Greenway actually cares. I would greatly appreciate it if Greenway Kia would do the right thing and honor our agreement. If not, I will be sure to tell all of my family, friends, coworkers, and anyone on the internet, and will likely also seek legal assistance. More
by JAXFLAFAMILY
Employees Worked With
I communicated with Jamarius, Kai (spelling?), and Kent. All were polite, yet none of them would connect me with a manager or anyone who could resolve this.
April 23, 2024
The service was great and the guys really efficient. The service was made on really high speed The service was made on really high speed More
by blertallangozi16
Employees Worked With
Other Employees :
Chuck Agner, Key Brown
April 23, 2024
good service and they are careful with the car, very happy with the dealer, perfect happy with the dealer, perfect More
by alejandrolagv9
Employees Worked With
Other Employees :
Chuck Agner, Key Brown
April 21, 2024
Went in to have something looked at on my Kia EV6. This is my first all electric car (I love it by the way) but I had questions. The associate at the counter (I believe was named Kevin) was very This is my first all electric car (I love it by the way) but I had questions. The associate at the counter (I believe was named Kevin) was very helpful and knowledgeable. He talked to me about the process and gave me information about other things that helped me to understand my car. More
by Arpanajdv
Employees Worked With
Kevin in the Service Department
April 20, 2024
Friendly sales people the place is very clean. The attitudes of everyone was great. I think I got a good deal and it was a very professional experience. The attitudes of everyone was great. I think I got a good deal and it was a very professional experience. More
by sines47
Employees Worked With
Louis ogandaga
April 19, 2024
Our service representative was very nice and kept us informed. Overall very happy with our service. informed. Overall very happy with our service. More
by btwalker73
Employees Worked With
April 18, 2024
I had a deal all worked up, I was ready to sign for a new car with the agreed upon price and deal, then they walked away and came back with a new paper with a NEW $2000 charge on it added to the total, first car with the agreed upon price and deal, then they walked away and came back with a new paper with a NEW $2000 charge on it added to the total, first blaming the bank had changed their mind until I saw the new $2000 charge added on. then when asked what the specific charge was he said they had to add it on bc it wasn't on there before and they put it on all their new cars!! the nerve!! to increase the price by 2 grand after the price and payments were already agreed upon is preposterous! I walked out! I wouldn't buy a car from these people if they paid me! More
by Lisam
