Greenway Kia at the Avenues

Everyone was super nice. Would’ve loved updates on the car throughout the day. Had to call to check bud otherwise thrilled with service. Would’ve loved updates on the car throughout the day. Had to call to check bud otherwise thrilled with service. More

Very Friendly staff, clean environment, and my the fact I've moved to a new area very welcoming. They will be my servicing retailer going forward. I've moved to a new area very welcoming. They will be my servicing retailer going forward. More

Q in service was great. She told me what she was going to do and then the technicians delivered on that promise. This is after the other Kia dealerships, the ones that have She told me what she was going to do and then the technicians delivered on that promise. This is after the other Kia dealerships, the ones that have no affiliation with Greenway, in town refused to acknowledge my issue. Thank you for making things right, I’ll be back. More

Good service, great selection of vehicles, clean, looks nice, feels like they actually care. Would recommended! nice, feels like they actually care. Would recommended! More

On 8/27/2023 I purchased a 2023 KIA RIO from Greenway At The Avenues in Jacksonville Florida. The agreement at the time of purchase was to pay $17,000 and that I also must finance the car. The sales quote o The Avenues in Jacksonville Florida. The agreement at the time of purchase was to pay $17,000 and that I also must finance the car. The sales quote on the Retail Installment Sale Contract was $19,291.27 with interest. The finance amount was $19,291.27. I was told at the time that the Service Contract ($888) and the Maintenance Plan, ($1,200) which was added to the finance amount, would be cancelled when the loan was paid off. I paid $17,000 on 9/18 to KIA Motors Finance. I On 9/20 the dealership gave permission for Greenway to cancel the Vehicle Service Contract and the Maintenance Plan. Next I paid $352.52 more on 10/5. I then considered the loan, with the expected return of about $2,000 to be fully paid. The request to cancel the Vehicle Service and the Maintenance Plan were sent once again from the dealership on 11/4. Not only did I not get $2000 credited back to me after the cancellation, but now I am being charged a series of seven car payments of $344.57, with a total amount due $2,065.60. In effect I am being charged $19,000 for a car for which I agreed to pay $17,000. I expected a charge for the financing, but not to pay $2,000 more. This is a scam. I want an immediate cancellation of future car payments and return of the $2,000. Management at the dealership disclaimed responsibility. It was pointed out that I didn’t have to agree to this financing, and that is true. My other option was to not buy the car that day, as those were the terms. More

Great. Rob, customer service manager, was very polite and informative. The customer was very nice. Rob, customer service manager, was very polite and informative. The customer was very nice. More

Very clean and Mr. Lou was very helpful. I would highly recommend. I was even offered coffee. Lou was very helpful. I would highly recommend. I was even offered coffee. More

Ms Quinetta took EXCEPTIONAL care of us with our 2022 Telluride. She went above and beyond with this situation and made it as stress free as possible. She was and is so very appreciated!!! Telluride. She went above and beyond with this situation and made it as stress free as possible. She was and is so very appreciated!!! More

Quinetta (Q) the very best service rep. She was dogged and professional in service finding and resolving the problem with my car. Was so friendly and concerned about my having to wait, but She was dogged and professional in service finding and resolving the problem with my car. Was so friendly and concerned about my having to wait, but kept me informed every step of the way. More

Rob and Greenway service are way better then Orange Park Kia. OP didn't service correctly and cost me several hundred dollars. Kia. OP didn't service correctly and cost me several hundred dollars. More