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Greenway Kia at the Avenues
Jacksonville, FL
1,033 Reviews
At our dealership, we are devoting ourselves to informing and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal to meet your needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,033 reviews
September 23, 2024
I had as appointment to get the ac looked at and they didn’t even call me to let me know that before I drove all the way there and haven’t even called me back like they said they would for another appoin didn’t even call me to let me know that before I drove all the way there and haven’t even called me back like they said they would for another appointment. More
by AMBER.LEIGH1695
Verified CustomerEmployees Worked With
No one
September 22, 2024
Wish they would have called to tell me the tint guy didn’t show as my appointment was for him to fix. Set 20 minutes before they figured it out when they should have known their staffing issue. didn’t show as my appointment was for him to fix. Set 20 minutes before they figured it out when they should have known their staffing issue. More
by jeniv1968
Employees Worked With
JJ in sales and GM
September 20, 2024
Everyone there was very friendly, knowledgeable and helpful through entire process. They made sure our daughter was happy with her choice. helpful through entire process. They made sure our daughter was happy with her choice. More
by louis_marles
September 20, 2024
They were our best friends until we drove off in our purchased vehicle. I initially reached out to our sales rep (not going to name directly here) about a finance question. He acted like he was talking purchased vehicle. I initially reached out to our sales rep (not going to name directly here) about a finance question. He acted like he was talking to a stranger...and this was less than one week after we bought the car. Then, I was told I would receive a call from the finance manager. That never happened. Our second need was an even greater disappointment. We paid for an Assurant plan that would replace a lost or damaged key. They told us how easy it will be to just call and get a new key. So it happened that the one key they gave us stopped working and we called and they said we can't do that for you because you didn't buy a Kia. I asked why they sold us the policy that they couldn't fulfill. The reply was, I'm sorry. So we were then told to call a local Cadillac dealership, which I did. They told me they could make the key, but they weren't sure how it would be paid for. I then had to call Assurant and after being transferred, was able to find someone that explained the process. Perplexed at why Greenway sells something that they don't even know how to make good on. Furthermore, our salesman was asked to call me back and he did. When I expressed my frustration, he said they had a vendor that they use and he would have his finance manager call me about it. Once again, no call. This has been the absolute worst after-purchase experience I've ever had with a car dealership. More
by Ridebikes!
Employees Worked With
Finance Manager, Salesperson, and Service Department
September 19, 2024
Had a great experience there and would buy from their again! Josh was an amazing sales person and very honest and a pleasure to work with! I did not have a great experience with the finance person i thou again! Josh was an amazing sales person and very honest and a pleasure to work with! I did not have a great experience with the finance person i thought i was not purchasing the warranty but i guess i did. he did not explain anything very well. More
by austintaylor02
Employees Worked With
Joshua Samford, Kenneth Pavilando
September 17, 2024
Great experience with all staff reps especially when it came down to the purchase not being an experience buyer everyone was extremely helpful in the process and had great patience with an in it came down to the purchase not being an experience buyer everyone was extremely helpful in the process and had great patience with an inexperienced buyer would definitely recommend to anyone I know GREAT Job guys! More
by Smschnebelt62
September 16, 2024
Always great service at Greenway Kia. Friendly and competent staff, and the waiting area has all of the amenities to make the wait enjoyable (TV, Drinks, Comfortable seating, charging out Friendly and competent staff, and the waiting area has all of the amenities to make the wait enjoyable (TV, Drinks, Comfortable seating, charging outlets, clean restrooms, etc.). The work done on the car was top-notch. More
by ibornstein
Employees Worked With
Ashley Dykstra
