Greenway Kia at the Avenues

On 10/01/2024 we brought our 2024 Kia Sorento for our first service visit and we had an oil change, tire rotation and maintenance inspection. That experience we rate as ONE STAR. We scheduled the appoint first service visit and we had an oil change, tire rotation and maintenance inspection. That experience we rate as ONE STAR. We scheduled the appointment via the mobile app and the Service Attendant was indifferent and non-attentive to our needs. We shared our concerns about the AC not blowing cold at times and he deflected instead of understanding our disappointment in leasing a brand new vehicle in Florida with unreliable AC. For the price and customer service we could have stopped at closer oil change shop, because there was no value add for going to dealership. To make things worse, we discovered on the drive home that after the tire rotation all four tires we now showing inaccurate tire pressure on the dashboard. 3 tires showed 48 psi and one showed 20 psi. The went home and pumped up the back tire but the sensor still showed a lower psi for that tire. On 10/22/2024, we scheduled a follow up visit to fix the tire sensor issue and to inspect the back tire. This time around, the Service Attendants were very helpful and was proactive in finding solutions for us. In fact, a second Attendant provided us with the website and instructions for how to upgrade the navigation system in the Kia Sorento since we were experiencing some buggy prompts. Overall, we would rate the Oct. 22nd experience with FOUR STARS. They fixed the tire and the sensor issues without charging us a dime in a friendly and attentive manner. I am not sure if I will give the Service Department a 3rd visit since this is not even the closest Kia dealership to my house. More

We had the pleasure of working with Teddy! He was great! Very honest and upfront about everything and worked a great deal that worked for us! Very professional environment. He was great! Very honest and upfront about everything and worked a great deal that worked for us! Very professional environment. More

Ashley and the whole service department was Amazing. I was treated with respect and kindness. They worked tirelessly to find me a car to drive while my car was being fixed. This was extremely difficult I was treated with respect and kindness. They worked tirelessly to find me a car to drive while my car was being fixed. This was extremely difficult since we had just had a major hurricane and there were no rentals available. They worked tirelessly with the GM and service manager until they got me a car. I will return to this dealership! Thank you for everything! More

I (drive) my vehicle to greenway Kia to check why it keeps shutting off. When I got my vehicle back from them my vehicle can no longer start. keeps shutting off. When I got my vehicle back from them my vehicle can no longer start. More

The service was amazing and they kept me well informed during my service as well as comfortable. during my service as well as comfortable. More

Good service after the sale. I would buy again. Ask for Pancho. He took care of all my concerns. I would buy again. Ask for Pancho. He took care of all my concerns. More

I always bring my car to greenway Kia for my car needs and I never leave dissapointed! They’re the best! Reinaldo went naive and beyond! and I never leave dissapointed! They’re the best! Reinaldo went naive and beyond! More

There is not a lower rating star that I can give this dealership. They are not honest people. dealership. They are not honest people. More

I recently brought my vehicle to Greenway Kia at the Avenues for its 12,000-mile service, and I was beyond impressed with the level of care and professionalism from the entire team—especially Ashley, wh Avenues for its 12,000-mile service, and I was beyond impressed with the level of care and professionalism from the entire team—especially Ashley, who went above and beyond to ensure everything went smoothly. From the moment I arrived, Ashley greeted me with a warm smile and made the check-in process quick and easy. She took the time to explain exactly what the 12,000-mile service would include, ensuring I understood the inspections and maintenance steps they’d perform. Her knowledge and attention to detail really stood out, making me feel confident that my car was in good hands. Throughout the service, Ashley kept me updated and answered any questions I had with patience and expertise. It's rare to come across someone as dedicated to customer service as Ashley—she made the whole experience stress-free and enjoyable. When I picked up my car, everything was running perfectly, and I couldn't be happier with the level of service provided. Huge thanks to Ashley and the team at Greenway Kia at the Avenues! I'll definitely be returning for my future services and recommending them to all my friends and family. More

Service was done as requested in a timely manner. Was met by advisor immediately and given an estimated completion time which was exceeded. Was met by advisor immediately and given an estimated completion time which was exceeded. More