Greenway Kia at the Avenues

Taylor was very professional. She communicated service details every step of the way. She really helped to reduce my stress She communicated service details every step of the way. She really helped to reduce my stress More

Greeway Kia at the Avenues has shown the utmost professionalism! They are quick and determined to make each visit a pleasant experience. Thank you! professionalism! They are quick and determined to make each visit a pleasant experience. Thank you! More

DO NOT BUY HERE! ! I actually gave this dealer ship "ZERO " stars. Zero. I purchased a vehicle at this dealer in June and part of the deal with JJ ( Jamarius Jackson ! I actually gave this dealer ship "ZERO " stars. Zero. I purchased a vehicle at this dealer in June and part of the deal with JJ ( Jamarius Jackson ) was a roof rack. We closed the deal and as of today 7/26 - still no roof rack or restitution. After several , and I mean several calls to the dealership , they said to come in to service and they would install the roof rack. I brought it in and half hour later they said it was ready . I go in and NO roof rack. Turns out this model Kia Sportage EX has to come from the factory with roof rails and it doesn't and they can't install any apparently. Did the salesperson JJ or Jamarius Jackson know this? Of course not. Should he know what he is selling ? You tell me. So, the note from service says - go talk to JJ. I go talk to JJ and he says sorry - we can't do it. I wanted to but can't. That's it. I think he actually expected me to walk away. But again, what closed the deal was the roof rack. I need it for my kayaks. So, I talk to the Sales Manager Charles Banks. Is he helpful? Of course not. He says - we will figure something out next week. Do they figure anything out? Of course not. I call the Dealer Manager Emre Sevinir. This guy does not exist. He's a ghost. he's in a meeting , he's busy etc etc. - They would not transfer me to him or get him to call me back. So finally I call KIA customer care and they get me on the phone with Charles Banks and they try to give me a $75 strap on roof rack. I'm like I don't think so. I say - Pay me for the install and a cost of a roof rack. He says ok how about $500? I'm like no - the actually cost. He says I can do $500. I said " why are we even discussing this ?? Why are you trying to haggle ?? Really??! He say's ok - I have to get approval. Of course you do. Long story short - we agree to $1,000. Where is the $1000? No where to be seen. Next step is arbitration and BBB. Literally hours of my life wasted here because they don't want to honor their promise. I won't even tell you the hours we wasted with the finance manager who initially messed up the sales contract - his name is Raid. He had an error of $2,000 on our sales contract that we caught! DO NOT BUY here. Literally , everyone I had more than 5 minutes conversation was incompetent. And as of yet still no call from the the dealership manager Emre Sevenir. The worse car buying experience I have ever had. KIA has lost a 4 time KIA owner not because of the car but because of these employees. More

The place looks really nice. As soon as you get there, it feels like you’re home. As soon as you get there, it feels like you’re home. More

Dropped car off. Got a ride to work. I was kept informed at every step. Got a ride to work. I was kept informed at every step. More

Jamarius Jackson (JJ) made my car-buying experience smooth and stress-free. He was knowledgeable, professional, and took the time to answer all of my questions without any pressure. He listened to what smooth and stress-free. He was knowledgeable, professional, and took the time to answer all of my questions without any pressure. He listened to what I was looking for and helped me find the right car at a great value. I really appreciated his honesty, patience, and excellent customer service throughout the entire process. If you're looking for a salesperson who truly cares about helping you, I highly recommend asking for Jamarius Jackson! More

Great service and attention at Greenway Kia! Also provide a ride home while car was being serviced! Also provide a ride home while car was being serviced! More

Overall, we had a mixed experience during the leasing process at Greenway KIA at the Avenues. Most of the negotiation was handled through text messages, which unfortunately led to some misunderstandings process at Greenway KIA at the Avenues. Most of the negotiation was handled through text messages, which unfortunately led to some misunderstandings between different staff members. That said, we want to recognize Albennes for the excellent customer service he provided. He was friendly, professional, extremely helpful, and genuinely apologetic whenever issues came up. He did his best to address our concerns and made us feel valued throughout the process. Despite the communication challenges, we did leased the car, and we appreciate Albennes’ dedication to making the experience as smooth as possible. More

Great service transparent and easy will recommend to everyone. Friendly staff. Will be back. Thank you everyone. Friendly staff. Will be back. Thank you More

Start to finish, seamless. Jamarius listened to what are particular concerns were, addressed them with professionalism and efficiency. We could not have had a better experie Jamarius listened to what are particular concerns were, addressed them with professionalism and efficiency. We could not have had a better experience. Thanks Jamarius! More