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Greenway Kia at the Avenues
Jacksonville, FL
1,276 Reviews
At our dealership, we are devoting ourselves to informing and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal to meet your needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,276 reviews
July 22, 2025
Great service . Highly satisfied.Ben and Victor are the best! would recommend if your buying a new car. Highly satisfied.Ben and Victor are the best! would recommend if your buying a new car. More
by bolenkr
July 22, 2025
Very professional and kind. Made buying a car fun. I would recommend 100 percent. Went out of their way to help. Made buying a car fun. I would recommend 100 percent. Went out of their way to help. More
by bolenkr
Verified CustomerEmployees Worked With
Other Employees :
Ben and Victor Excellent you need a whole crew of Ben and Victor! Everyone was kind
July 22, 2025
Buying from Greenway Kia at The Avenues was one of the biggest mistakes I’ve made when purchasing a vehicle. If you value honesty, safety, and customer service—RUN in the opposite direction. I bought a biggest mistakes I’ve made when purchasing a vehicle. If you value honesty, safety, and customer service—RUN in the opposite direction. I bought a used vehicle for my 17-year-old daughter, and not only was the dealership deceptive, but they were grossly negligent. They tried slipping in nearly $4,000 in extra fees, including a "reconditioning fee" for work that CLEARLY was never done. I paid cash, had a trade-in, and STILL had to fight to get the price they originally advertised online. The car was delivered to us with: An empty gas tank Worn-out wipers (I couldn’t see while driving in the rain and nearly crashed!) A tire pressure light on A faulty BCM module that’s going to cost me nearly $2,500 to fix, according to another Kia dealership Rear shocks and struts needing replacement They boast their used cars are “inspected, serviced, and safe”—that’s a boldfaced lie. Either they never touched the vehicle, or they knew and chose not to care. To make matters worse, I’ve reached out multiple times via phone and text with ZERO meaningful follow-up. Their response? A generic “we take feedback seriously” copy-paste reply on Google Reviews. Greenway Kia at The Avenues is either dishonest, incompetent, or both—and I will never do business with them again. If you care about safety, transparency, and proper service, I strongly recommend going to Southside Kia instead. They’re everything this place pretends to be. More
by Tasha.ellsberry
Employees Worked With
JJ, Ray, Ryan
July 19, 2025
The service seemed fine, but they didn’t begin my oil change until an hour after my scheduled time as evidenced by the tracking system and when the doors on my vehicle were opened (as reported by my car change until an hour after my scheduled time as evidenced by the tracking system and when the doors on my vehicle were opened (as reported by my car app). I called ahead to confirm that there would be no lengthy wait the day of my appointment and I was assured there would be no lengthy wait. As a result of the delayed service, I was late to a meeting. They could have asked me to reschedule if the scheduled time did not work for them, especially since I specifically contacted them to confirm that wouldn’t happen. Two hours for an oil change is excessive. More
by wturanski
Employees Worked With
July 18, 2025
The moment I pulled into the service lane I was greeted & directed to my service advisor Kari. Kari listened to my concerns regarding a mystery noise in addition to the scheduled maintenance. She stayed in c directed to my service advisor Kari. Kari listened to my concerns regarding a mystery noise in addition to the scheduled maintenance. She stayed in contact with me updating me on progress & costs. Kari is truly a super star! I definitely would recommend the service department again. More
by mathissa
Employees Worked With
Kari Canfield
July 18, 2025
Kari welcomed me promptly and warmly. She listened to my concerns and my car was taken in at the appointment time scheduled. She checked on my comfort frequently and kept me informed abou She listened to my concerns and my car was taken in at the appointment time scheduled. She checked on my comfort frequently and kept me informed about the service and timeline. My car was returned to me with repairs completed and cleaner than when I arrived. I truly appreciate the service I received yesterday and am looking forward to returning for my next service. More
by CORALEEGLASS
Employees Worked With
Kari Canfield, Jen Otero, Miles
