Greenway Kia West - Service Center

I had my vehicle in on 12/18/23. I was told a part would be ordered and an engineering case opened. After weeks of no follow up response from the service center despite my multiple a I was told a part would be ordered and an engineering case opened. After weeks of no follow up response from the service center despite my multiple attempts to contact the service center, I contacted Kia Corporate Customer Care. They have also been unable to reach the service center. Total customer service failure. More

All good. The service writer was very helpful in getting the service done. He kept me informed on the status of my service progress. The service writer was very helpful in getting the service done. He kept me informed on the status of my service progress. More

Very slow/over booked every time I come. I could not help getting tires off the car. Could not provide new locks-told I don’t know when we will get them. Had to buy from another Kia Dealer I could not help getting tires off the car. Could not provide new locks-told I don’t know when we will get them. Had to buy from another Kia Dealer then go somewhere else (different vendor) to do a tire rotation because the other Kia dealer could not honor the non-national service maintenance agreement. Very disappointed. More

Charging me over $100 to change a light bulb is outrageous. A good portion of those charges were hidden fees like “Miscellaneous fees” and “document and storage fee”. Lucky for them, I needed my ca outrageous. A good portion of those charges were hidden fees like “Miscellaneous fees” and “document and storage fee”. Lucky for them, I needed my car repaired that day or I would have never agreed to these charges. More

Never got back to me about the status of my vichle unless I was standing in front of them in person very poor service I was standing in front of them in person very poor service More

I have had good experiences at this dealership. They have provided good service. They are friendly and helpful. Good communication. They have provided good service. They are friendly and helpful. Good communication. More

This was the worse experience I ever had. The dealership did not want to cove the he cost of my repair and the warranty company did not cover it. I had to pay out off pocket for the repairs t The dealership did not want to cove the he cost of my repair and the warranty company did not cover it. I had to pay out off pocket for the repairs that were covered under my warranty and the dealership warranty. I was there for 8hrs. The manager was not nice at all, she walks by me several times and didn’t say anything to me. She heard me complaining about how long I been there, she didn’t even apologize. Is like I was invisible to her. More

April of 2022, wife purchased for me a 23 SPORTAGE as a 61 anniversary gift..prior Ford explorers..ONLY..this KIA sportage IS THE BEST vehicle I have ever owned in ALL aspects.. you choose....economy, com 61 anniversary gift..prior Ford explorers..ONLY..this KIA sportage IS THE BEST vehicle I have ever owned in ALL aspects.. you choose....economy, comfort, options. Technology ,on and on....to me a fantastic vehicle.... More

The Staff was very pleasant and I was able to go home earlier than promised . earlier than promised . More

Great, great, great. The service manager was great, the driver that took us home and pick us up was super great customer service. The service manager was great, the driver that took us home and pick us up was super great customer service. More