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Greenway Kia West - Service Center

Orlando, FL

4.2
1,397 Reviews

1,397 Reviews of Greenway Kia West - Service Center

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January 22, 2024

Unorganized and they give you bad information. I made an appointment over a week in advance for a “quick hour or less” evaluation for a recall. Then I was told upon check in the day of, I didn’t h More

by Nh013
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica service
Jan 23, 2024 -

Greenway Kia West responded

I'm sorry to read about your experience — it sounds like there was a mix-up with the scheduling and communication. We aim for efficiency and accuracy in all our interactions so this is disappointing to hear. We will address this as a team and I'd appreciate the opportunity to discuss this further with you directly if possible. Please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

January 21, 2024

It’s been a smooth process every time I’ve been here. I will return More

by THERION.COSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Greenway Kia West responded

Thank you for stopping by to review Greenway Kia West! We can't wait to assist you again down the road!

January 20, 2024

Jose was awesome got me in and out in a reasonable time. An hour later thr same light came back on , drove right back. Jose and Bruce jumped right on it and fixed it. Thank you for all you did, I appreciate More

by douglasenos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Bruce
Jan 22, 2024 -

Greenway Kia West responded

We're glad to know that Jose and Bruce were able to assist you promptly at Greenway Kia West. Our team is always here for your automotive needs! Thanks for the review, we appreciate it too!

January 19, 2024

Kia is in a great location on west colonial drive and it is close to my address More

by MSDEB1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anas Lazaar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Cumbur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Athena Figueroa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Moore
Jan 19, 2024 -

Greenway Kia West responded

Thanks for choosing Greenway Kia West for all your vehicle needs! We appreciate your time and business.

January 19, 2024

I felt the service was good. Wish it didn’t take 2 hours for an oil change though. But the waiting room was dirty. No coffee no snacks. There was water. The other Kias in Longwoo More

by rosemariemaddock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people nice and friendly
Jan 22, 2024 -

Greenway Kia West responded

We appreciate your feedback and apologize for the wait time you experienced during your oil change at Greenway Kia West. We're also sorry to learn about the state of our waiting room - we'll definitely work on improving that aspect. Thank you for letting us know!

January 19, 2024

The staf was courtesy and took of my problem! I will definitely use them again ! I would recommend to friends More

by BEVREGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 19, 2024 -

Greenway Kia West responded

We're glad to know our team at Greenway Kia West was able to assist you effectively! We appreciate your recommendation and look forward to serving you again in the future.

January 19, 2024

Quick and reliable service. Really enjoyed talking with the service advisors. Will be going back. More

by dreen5634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaris Dennis
Jan 19, 2024 -

Greenway Kia West responded

It was a pleasure assisting you with your service needs! Thank you for stopping in and leaving us a lovely review. -The Greenway Kia West Team

January 18, 2024

Service went well. Everything was explained to me prior to moving forward. Everyone was very professional More

by lehyrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Greenway Kia West responded

Lehyrah, we're glad to know you had a positive experience at Greenway Kia West and appreciated our team's professionalism. Thanks for the review!

January 18, 2024

It’s a great place for car service. I had an great experience I would recommend it to a friend More

by nevaughngibbs90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Greenway Kia West responded

Thank you for your kind words. The Greenway Kia West team appreciates your support and recommendation!

January 18, 2024

Very disorganized. The employees seemed like they didn’t want to be there at all. More

by kyliep321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 18, 2024 -

Greenway Kia West responded

I'm sorry to hear about your recent experience. This isn't what we want for our guests, and if you're willing, I would like to see if there is anything that I can do to help improve your impression of our team. Please reach out to me when you have the chance so we can talk this through. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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